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Remote Work: The Dangerous Disconnect Between Contact Center Management and Agents

Playvox

The reasons for their sky-high job satisfaction with remote work center around money, productivity, and flexibility. Nearly all (91%) of agents cited saving money on things they don’t need anymore — like daily transportation to work, dining out while in the office, and office attire — as a top reason they preferred to work from home.

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Customer Experience Examples from Lyft: 7 Ways The Company Soared to the Top of Charts and Gained a Loyal Following [Monthly Brand Crush Post]

SharpenCX

Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” She told Fast Company , “Lyft’s mission is to improve people’s lives by providing the world’s best transportation. Learn 29 facts and tactics to improve coaching in your contact center.

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Customer Experience Examples from Lyft: 7 Ways The Company Soared to the Top of Charts and Gained a Loyal Following [Monthly Brand Crush Post]

SharpenCX

Lyft built their company around a single mission: to “improve people’s lives with the world’s best transportation.” She told Fast Company , “Lyft’s mission is to improve people’s lives by providing the world’s best transportation. Learn 29 facts and tactics to improve coaching in your contact center.

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Why Agent Assist Isn’t Successful

Balto

But you’re not familiar with the area, so you don’t know which route to take or which mode of transportation to choose. Think back to your best coach, teacher, or mentor growing up. Was their feedback thoughtful and relevant to you? Did you want more feedback from them or less? Simply surfacing content isn’t enough.

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Call Center Workforce Management

NobelBiz

Pro Tip: To have a good overview of what else to consider, consult this list with the top 10 risk factors for contact centers. Sync your call center software with your workforce The contact center software plays a central role in your workforce management process.