Coaching Feedback Gamification Transportation 
NobelBiz
MAY 22, 2022
Understanding transportation challenges is vital for the hybrid model Many call centers are considering hybrid work environment models. Jennifer: As far as working remotely right now, in terms of technology, we have to monitor the calls to make sure that we can provide the appropriate coaching and feedback.
COPC
MARCH 23, 2020
All standard contact centre processes have been virtualised such as eLearning, virtual-side-by-side nesting, remote access, face-to-face coaching via video conferencing, virtual breakrooms, persistent SmartChat and town hall meetings. Scott Rohrer, Global Leader of Work-At-Home Business for TechM, agrees that communication is important.
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