ChurnZero

MAY 3, 2022

Start with: CSM Mastermind: Sharing Customer Feedback Effectively. Across more than 30 playlists, you’ll discover everything you need to know about upsell, launching CS, customer training, CS careers, customer value management, retention and renewals, customer journey maps, health scores, segmentation, QBRs and much more.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

JustCall

APRIL 4, 2023

Content Marketing This strategy is all about creating and sharing valuable content that attracts potential customers to your website. Social Media Marketing Social media platforms are the most powerful tools to engage with a gigantic pool of potential customers. 10 Inbound Call Center Sales Techniques Worth Trying A.

Call Center 52

Call Center Sales Inbound sales Upselling 52

Call Experts

APRIL 8, 2024

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Quality Contact Solutions

DECEMBER 31, 1969

By Megan Fallis, Vice President of Marketing. Between heavy competition regardless of market or industry, social media, Google reviews, etc. Combining performance data along with insight from call scoring provides managers a clearer and more comprehensive picture of what agents excel at and have room for improvement with coaching.

Telemarketing 40

Telemarketing Upselling Coaching Feedback 40

ChurnZero

NOVEMBER 4, 2022

To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news. A SaaS business’s greatest source of intel is direct customer feedback. They are best positioned to find, synthesize, and contextualize feedback.

SaaS 98

SaaS Customer centricity Finance Best practices 98

JustCall

MARCH 9, 2023

The global market for conversation intelligence platforms is projected to reach $18.4 Conversational intelligence can simplify and enhance the operations of your management, marketing, and sales teams. Live Agent Assist Accelerate learning with AI-powered live coaching and real-time guidance during customer interactions.

Coaching 52

Coaching Sales Chatbots Analytics 52

JustCall

APRIL 3, 2023

Since inbound calls are mostly customer-service based, they provide an excellent opportunity to build relationships and upsell/cross-sell company products. They could be cold calls to customers and prospects, a response to support requests, or a marketing call for the company’s new product or service. What are Outbound Calls?

Inbound sales 40

Inbound sales Telemarketing Technical Support Contact Center 40

JustCall

APRIL 28, 2022

Listen to recorded calls and provide real-time guidance and coaching to reps based on what you hear. By capturing and analyzing data on incoming phone calls, you’ll get an accurate picture of which marketing campaigns result in profitable phone leads. Increase revenues through upselling and cross-selling.

Sales 52

Sales Coaching CRM Metrics 52

JustCall

MAY 4, 2023

Provide feedback to sales reps on their performance regularly. Collect feedback from customers who made a purchase (or chose not to) Gather insights by speaking to sales reps and other stakeholders involved in the sales process. Actively listen to customer feedback. How to track sales quota? Adjust sales strategies accordingly.

Sales 52

Sales Metrics Analytics CRM 52

JustCall

MAY 4, 2023

Provide feedback to sales reps on their performance regularly. Collect feedback from customers who made a purchase (or chose not to) Gather insights by speaking to sales reps and other stakeholders involved in the sales process. Actively listen to customer feedback. How to track sales quota? Adjust sales strategies accordingly.

Sales 52

Sales Metrics Analytics CRM 52

ChurnZero

MAY 3, 2022

Start with: CSM Mastermind: Sharing Customer Feedback Effectively CSM Mastermind: Handling High-Risk Customers and Preventing Churn Moments of Truth (playlist): Focused, impactful CS advice from leaders. Delivering success… starts with the ability and knowledge of the individuals responsible for delivering it.”

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

JustCall

MAY 8, 2022

You can use this information to improve your product, marketing, and after-sale service. Sentiment analytics is an integral part of conversation intelligence tools that provides actionable insights from multiple customer feedback channels. Upsell and drive more value from each customer. Choose your feedback channels.

Analytics 52

Analytics Feedback CRM Upselling 52

Global Response

MAY 22, 2023

Outbound Call Centers Outbound call centers focus on outgoing calls and customer research, marketing or sales. Even with the right software, though, you still need a team of experts who can help analyze results, provide feedback and coaching for underperforming agents, reward high-performing ones, improve training and so on.

Call Center 62

Call Center outsourcing Benchmark Metrics 62

CustomerSuccessBox

FEBRUARY 14, 2019

The major KPIs of a Customer Success Manager are: Increase Lifetime Value (LTV) of the customers (by upsells, cross sells etc). Hence, a CSM should coach the customers to use the sticky features as it will lead to the customers achieving their goals faster and also increase product adoption. Create upsell opportunities.

Management 67

Management Upselling SaaS Sales 67

Balto

AUGUST 3, 2022

From training and coaching to software enhancements, investments allow you to scale your output without hiring, automate repetitive tasks, strengthen your funnel, and improve cross-functional collaboration and visibility. Create your own user feedback survey. quotes, feedback, etc.) How do you invest in it?

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. After ensuring understanding, call coaching focused on exceeding customer expectations from greeting to close. RCDA Results. Home Security Company.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

Global Response

JANUARY 31, 2024

An understanding of the market and customer expectations: U.S.-based based call centers naturally understand the current state of the market, cultural norms, and customer expectations. What’s more, it allows them to strategically upsell and cross-sell while fully remaining in line with U.S. based call center.

Call Center 62

Call Center Telemarketing Government Healthcare 62

CustomerSuccessBox

FEBRUARY 23, 2022

Create a path map, set customer success KPIs, align your cross-functional teams, select the right tools, and establish a robust feedback loop. Sales, marketing, product, support, and, of course, customer success will all be part of the ecosystem. Have you considered a method in place to collect consumer feedback?

Journey mapping 52

Journey mapping SaaS Upselling Accountability 52

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.).

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

AUGUST 30, 2022

Advocate for corporate clients’ needs with the product, engineering, marketing and sales teams to ensure all departments work together to support a great client experience. When needed, partner with sales team to drive upsell opportunities. Provide feedback (from clients and own) on product features, gaps and pricing to Manager.

Upselling 19

Upselling Coaching Accountability Engineering 19

SmartKarrot

SEPTEMBER 2, 2022

Act as an internal advocate for customers by providing client feedback. Coach the Success management team to be top-notch people leaders who identify and retain top talent. As a Customer Success Manager, you will oversee your book of business from onboarding to renewals and upsells.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

SmartKarrot

JANUARY 12, 2022

Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Provide actionable feedback to people on the team to help them grow and manage customers more effectively. Own the voice of the customer (ensure feedback ends up on the roadmap). Apply here: [link].

Upselling 19

Upselling Accountability Coaching Feedback 19

Tethr

JUNE 22, 2020

Without listening to our own customers’ feedback, Tethr wouldn’t be the enterprise listening platform it is today. Our customers are the most important factor; their willingness to share feedback with us means they want to use Tethr and make it better.”. The how is often defined by you depending on your business model.

Customer Experience 66

Customer Experience Customer effort Interactive Voice Response Coaching 66

SmartKarrot

MAY 23, 2023

Role: Customer Success Manager Location: Melville, NY, United States (Remote) Organization: Get It Recruit – Marketing As a Customer Success Manager, you’ll learn everything there is to know about the MyAdvice suite of digital marketing products and services. Cultivate enduring connections with BioSpace customers.

Upselling 19

Upselling Coaching Education Marketing 19

SmartKarrot

JANUARY 20, 2023

Participate in centralizing the feedback from the users, and help define the improvements needed with the product team. He/she will be focused on mentoring and coaching a team focused on client engagement, account planning and strategy, contract negotiation, and commercial business strategy.

Government 19

Government Upselling Accountability Customer centricity 19

Expivia

MAY 13, 2021

Associates should include some sort of call to action, like a cross-sell or upsell, as well as any necessary disclosures before they close the call. It’s easiest to compare these to coaching a sports team: Monitoring live calls help you win the game today. However, handling all that data, evaluation, and feedback is an exhausting task.

Call Center 52

Call Center Education call center association Analytics 52

SmartKarrot

JANUARY 27, 2022

Provide mentorship and coaching to junior members of the customer success team. Provide feedback to the product, sales, marketing, and executive team to ensure the client voice is present. Evangelize new product features & provide customer feedback to Hummingbird’s Product team. Apply here: [link].

Upselling 19

Upselling Enterprise Accountability Feedback 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Maintain a high level of knowledge and understanding of the product, industry, business, and market.

Engineering 19

Engineering Coaching Upselling Feedback 19

SmartKarrot

NOVEMBER 30, 2022

Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid) Organization: Drivewyze As a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Assist in onboarding new customers. Apply here: [link].

Coaching 19

Coaching Accountability Upselling Metrics 19

SmartKarrot

JUNE 9, 2022

As we grow, hire, coach, and mentor a customer success team passionate about helping customers get the most from their investments in Sync. Deliver feedback to Product and Engineering based on customer needs and requests. Work with the Sales Director to drive ARR growth through upsell, cross-sell and price increases.

Upselling 19

Upselling Engineering Technical Support Metrics 19

SmartKarrot

SEPTEMBER 19, 2022

Coaches crew to strategically navigate organizations, internally and externally, with strong commercial orientation; deeply understands clients’ needs, types of buyers, and how to identify and drive growth opportunities. Setting clear growth and retention strategy for the assigned market segment.

Upselling 19

Upselling Technical Support Accountability Coaching 19

JustCall

FEBRUARY 11, 2022

Upselling, and cross selling products and sellers. A degree in sales/marketing will be an added advantage. Overseeing sales performance, identifying gaps and providing feedback for improvement. Adopt Modern Sales Coaching Technique. Sales training and coaching form the very foundation of your sales machinery.

Sales 52

Sales B2C call center software B2B 52

aircall

FEBRUARY 1, 2021

A good sales training program gives them the right skills and tools to make their jobs easier in today’s market. Incorporate multiple departments: Product and marketing teams have a lot to offer new salespeople. Don’t make the mistake of allowing this valuable feedback to fall on deaf ears. Upsell, cross-sell, referrals.

Best practices 62

Best practices Sales Call Center Coaching 62

SmartKarrot

APRIL 28, 2023

You’ll be the alpha dog, coaching, mentoring, and directing our customer success managers to give each and every one of our clients an excellent experience. Identifying upsell and cross-sell opportunities and communicating consumer feedback for product enhancement in collaboration with the sales and product teams.

Upselling 19

Upselling Coaching Engineering Customer retention 19

SmartKarrot

MAY 6, 2022

Partner with marketing to distribute and act on NPS (Net Promoter Score) survey data and responses. Collaborate closely with team members to own renewals, upsells, and support expansion opportunities. Represent the voice of the customer to provide input into the core product, marketing, and sales process. Apply here: [link].

Journey mapping 19

Journey mapping Coaching Government Upselling 19

SmartKarrot

NOVEMBER 14, 2022

Manage TAP in close collaboration with Product Development and Marketing, and report back to Senior Management and internal stakeholders. This includes day-to-day management/coaching, career development/pathing and team structuring. Contribute to application development including the design of experiments and collateral development.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

OCTOBER 7, 2021

Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within our customers’ businesses. Apply here: [link].

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19