Nicereply

JUNE 21, 2021

Often overlooked support skills can elevate your service offering to a more delightful, high-quality customer experience. Customer Service is a difficult job. Many customer-facing roles deal with high-pressure situations, emotional customers, negativity and insults, delivering bad news, and many other draining activities.

Coaching 124

Coaching Customer advocacy Technical Support Best practices 124

Playvox

DECEMBER 15, 2021

They both come with coaches, leaders who motivate the team to do their best work. A top-ranked customer support platform with 4,000 employees serving customers in 160 countries, Zendesk knows a thing or two about customer relationships. In fact, the best customer experiences are built with Zendesk.

Management 52

Management Customer advocacy Coaching Employee engagement 52

CustomerSuccessBox

SEPTEMBER 30, 2021

Customer Success is expanding its reach and is becoming increasingly pertinent. You might already know about customer satisfaction or customer experience, but it’s time to get up to speed with CS. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely.

Customer advocacy 52

Customer advocacy B2B B2C SaaS 52

CustomerSuccessBox

FEBRUARY 28, 2022

Both the models (customer engagement and customer success), focus on a customer’s journey before acquisition through customer advocacy. Customer Success is all-encompassing and covers customer engagement under its umbrella. LAER model in Customer Success. Who owns the model?

Upselling 52

Upselling Customer advocacy SaaS Education 52

SmartKarrot

SEPTEMBER 7, 2022

Establish executive-level customer relationships with the most strategic customers. Inspire and drive a company-wide culture of Customer Success, creating a strong culture that fosters customer advocacy. Provide mentoring and coaching to develop team members and support career growth. Apply here: [link].

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

OCTOBER 19, 2022

Apply here: [link] Role: Head of Customer Success Location: San Francisco, CA, US Organization: Creator Deck As a Head of Customer Success, you will coach, recruit, train, and mentor an exceptional team of customer success professionals, while playing a hands on role with many of the largest strategic accounts.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

Education Services Group

MAY 13, 2020

What are you incentivizing in how you coach and run your team to enable those behaviors? CSMs own the renewal process : If you are managing the customer lifecycle appropriately, the renewal should be a natural outcome versus a sales event. Maintaining customer advocacy at your core.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

SmartKarrot

DECEMBER 2, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Exterro As a Director of Customer Success, you will be the leader and expert in the post-close customer journey. Develop internal processes to support a world-class customer experience. Apply here: [link]. Apply here: [link].

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

SmartKarrot

FEBRUARY 21, 2022

Stay up to date with Customer industry trends. Seamlessly partner with internal teams (Sales, Subject Matter Experts, and Support to deliver exceptional customer experiences. Train and coach customers through a successful onboarding process, adoption phase, and ongoing usage.

Customer advocacy 19

Customer advocacy Government Upselling Coaching 19

SmartKarrot

NOVEMBER 11, 2021

Role: Senior Director, Customer Success Location: Remote, New York, NY, US Organization: Culture Amp As a Senior Director of Customer Success, you will execute and optimize the customer journey for the North America (NA) Named Accounts segments establishing a scalable strategy for driving adoption and growth across the customer base.

Customer advocacy 19

Customer advocacy Technical Support Consulting Consulting 19

ProProfs Blog

DECEMBER 12, 2019

Customer support? Whatever be the case, it is only a good customer experience that can make you recommend it to your loved ones. . How do you make your company customer-centric? . Research is the only way on which you can base the foundation for a strong and loyal customer base. . . Think of it as an added value.

Customer Experience 120

Customer Experience Customer Service Advertising Customer retention 120

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Ashna Patel.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

SmartKarrot

JANUARY 5, 2021

A Customer Success expert, speaker, and a published author, Dave is known for his remarkable expertise in supporting B2B SaaS companies and developing their Customer Success capabilities. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Jeanne Bliss. Andrew Marks.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

CSM Practice

JANUARY 17, 2017

However, despite the lack of necessary usage data and infrequent touch points, there is an enormous potential for influencing this underserved group of customers in a positive manner. This is achieved by developing strong customer advocacy and advisory programs and by continually improving product adaptation processes.

SaaS 40

SaaS Accountability Metrics Enterprise 40

ClearAction

OCTOBER 10, 2017

Solving Complex Challenges through B2B Customer Experience Lynn Hunsaker. “Our customer experience team really wants to make systemic and strategic changes that span the company, so we only tackle situations that our normal business-as-usual processes are not normally suited to tackle.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

SmartKarrot

DECEMBER 22, 2020

This is a “player/coach” role by design. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

SmartKarrot

JUNE 11, 2021

CS Mastermind is another professional development programs that enhances skills via online training, group coaching calls, instructor-led sessions and more. The CCSMP certification is based on the Practical CSM framework that works across the entire customer lifecycle. Certified Customer Experience Professional (CCXP) program by CXPA.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

SEPTEMBER 30, 2021

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry. Driving executive engagement to gain Collibra sponsorship.

Customer advocacy 3

Customer advocacy Engineering Accountability Coaching 3

Education Services Group

MARCH 31, 2022

Speakers: Sara Bochino , Vice President of Customer Success at talech , Ari Hoffman, Global Director of Customer Advocacy at Crowdvocate and Megan Macaluso , Sr. Director of Customer Success Strategy at Convercent. Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar.

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

Calabrio

OCTOBER 15, 2019

We’re all about our customers, and we judge ourselves by our ability to add tangible business value to their contact centers around the world, from easily managing soaring inbound volumes across multiple communication channels to leveraging new levels of customer experience intelligence to drive deeper engagement with customers.

Agent Empowerment 16

Agent Empowerment Technical Support Analytics Gamification 16

GetFeedback

NOVEMBER 23, 2019

According to Benioff, together doesn’t just represent the teamwork of innovation within Salesforce; it incorporates all organizations and persons that are contributing to the evolution and success of the customer experience (CX) industry. And from these discussions, three key customer experience trends came to the surface.

Customer advocacy 19

Customer advocacy Personalization Sales Coaching 19

SmartKarrot

JUNE 8, 2020

Starting with customer onboarding, you will be responsible for aligning with customers on their business objectives and success criteria. You will work cross-functionally with the sales, onboarding, support and services teams to ensure a good and consistent customer experience.

Customer advocacy 10

Customer advocacy Accountability Coaching Sales 10

Amity

APRIL 24, 2017

Outside of myself, we have two types of roles: the first one is Customer Success Management which includes Managers and Associates. They manage different types of customers and focus on the proactive “coaching” activities. Even in Marketing, customer advocacy is a huge part of our strategy.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Amity

JULY 27, 2016

That’s the power of customer advocacy. In this issue of the SaaS Tattler, we look at the evolution of customer advocacy and the huge impact it can have on a company’s bottom line. • 3 Tips For Building a More Robust Customer Reference Program. A great product does not guarantee customer advocacy.

Customer advocacy 54

Customer advocacy SaaS Coaching Customer retention 54

Chip Bell

MAY 7, 2019

As customers, we do not tweet, blog or speak about good service, only about service with sprinkles. What is random about getting upgraded to first class any more as a frequent flyer with a coach ticket? Unless the call center operator is a world-class thespian, the customer experiences robotics instead of authenticity.

Airlines 80

Airlines Scripts Customer advocacy Coaching 80