SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. If you find any prominent influencers missing, kindly nominate them in the comments below.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

CSM Practice

JANUARY 17, 2017

Traditionally speaking, on-premise clients are not accustomed to having a formal Customer Success program. Then, the customers are assigned professional services consultants to implement the solution and train them in using it. Provide your Customer Success Managers with coaching and set them up with a mentor.

SaaS 40

SaaS Accountability Metrics Enterprise 40

SmartKarrot

DECEMBER 22, 2020

This is a “player/coach” role by design. Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations.

Customer advocacy 10

Customer advocacy Accountability Customer centricity Coaching 10

ClearAction

OCTOBER 10, 2017

Solving Complex Challenges through B2B Customer Experience Lynn Hunsaker. “Our customer experience team really wants to make systemic and strategic changes that span the company, so we only tackle situations that our normal business-as-usual processes are not normally suited to tackle.

B2B 83

B2B Customer Experience Customer advocacy Best practices 83

SmartKarrot

JUNE 11, 2021

CS Mastermind is another professional development programs that enhances skills via online training, group coaching calls, instructor-led sessions and more. The CCSMP certification is based on the Practical CSM framework that works across the entire customer lifecycle. Certified Customer Experience Professional (CCXP) program by CXPA.

Best practices 22

Best practices SaaS Accountability Education 22

Amity

APRIL 24, 2017

Outside of myself, we have two types of roles: the first one is Customer Success Management which includes Managers and Associates. They manage different types of customers and focus on the proactive “coaching” activities. Even in Marketing, customer advocacy is a huge part of our strategy.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

Chip Bell

MAY 7, 2019

As customers, we do not tweet, blog or speak about good service, only about service with sprinkles. What is random about getting upgraded to first class any more as a frequent flyer with a coach ticket? Unless the call center operator is a world-class thespian, the customer experiences robotics instead of authenticity.

Airlines 80

Airlines Scripts Customer advocacy Coaching 80