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How to Measure and Improve Your NPS Score with Agent Engagement

SharpenCX

There are dozens of ways to measure your customers’ satisfaction. Your customer Net Promoter Score builds the foundation to help you measure customer advocacy, too. Undeniably, customer advocacy helps you win more customers. But, one metric steps beyond just measuring satisfaction.

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Top Customer Success Leaders to follow in 2022

CustomerSuccessBox

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. You can watch him speak at Customer Advocacy conferences.

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How To Preserve Your Contact Center QM Budget

Playvox

Beyond evaluation scores, it also focuses on coaching and includes processes to maintain the integrity of the feedback, like calibration. With sky-high customer expectations and the increasing use of digital channels, keeping service quality high is no easy task.

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Interview with CX Ambassador Myshka Sansoin

GetFeedback

Our first interview is with the amazing Myshka Sansoin , manager of customer advocacy and self-service activation at BRP. . When she joined she was a one-woman team running Voice of the Customer (VoC); now she leads BRP’s global customer advocacy efforts. . As for me, my employees are my customers.

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5 most popular Webinars of CustomerSuccessBox

CustomerSuccessBox

Speakers: Puneet Kataria with Antony Lipman is CustomerSuccess and training manager at Practi Test- a leading end-to-end test management platform and Aaron Thompson is a General Partner at SuccessHACKER, the leading provider of Customer Success Enablement and Education. Webinar 4- Customer Success Strategy for an Economic Downturn.

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Workforce Management Is a Team Sport

Playvox

They both come with coaches, leaders who motivate the team to do their best work. A top-ranked customer support platform with 4,000 employees serving customers in 160 countries, Zendesk knows a thing or two about customer relationships. In fact, the best customer experiences are built with Zendesk.

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7 Overlooked Support Skills when Dealing with Customers

Nicereply

As a leader, coaching people to speak up and then acting on what they say will give them confidence in their skills to help your customers thrive. ” Customer advocacy means ensuring that you are there for the customer at each step, from initial contact to ticket resolution and beyond. Staying Mentally Strong.

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