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Call Recording Cloud Storage: We Remember Everything So You Don’t Have To

FluentStream

Working in a busy office, there will come a time when you realize you’ve completely forgotten what a customer said on your last phone call. It could be because your wife sent you a funny meme and you lost your. Read More.

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10 Advantages of Cloud Recording

OrecX

You have two primary options for recording your customer conversations today - premise and cloud. Cloud recording stores your calls on the web on secure servers hosted by cloud providers. There are advantages to both, but we are going to focus on the many benefits of cloud recording. Not with cloud recording, however.

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VoIP Phone Security: Best Practices for Protecting Customer Data

VirtualPBX

We’ll also shed light on how our VoIP solutions, including VoIP encryption and AWS Secure file storage , can enhance your business’s security posture. Enhancing Security with AWS Secure File Storage Beyond VoIP communication, securing customer data extends to how you store and manage files.

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Amazon EC2 DL2q instance for cost-efficient, high-performance AI inference is now generally available

AWS Machine Learning

Amazon Elastic Compute Cloud (Amazon EC2) DL2q instances, powered by Qualcomm AI 100 Standard accelerators, can be used to cost-efficiently deploy deep learning (DL) workloads in the cloud. DL2q instances are the first instances to bring Qualcomm’s artificial intelligent (AI) technology to the cloud. This is a guest post by A.K

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Data Backup Security in Call Centers

OctopusTech

Thus, having secondary storage for your data is a crucial part of your business continuity plan. Backing up your data files, especially if you’re going to upload them on cloud storage, can be tedious. 3. Make a local storage. 4. Own a cloud backup system. 2. Sort the files that you need to retain.

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Build a receipt and invoice processing pipeline with Amazon Textract

AWS Machine Learning

Approved and rejected documents go to their respective folders within the Amazon Simple Storage Service (Amazon S3) bucket. AWS Cloud9 is a cloud-based integrated development environment (IDE) that lets you write, run, and debug your code with just a browser. You can visualize the indexed metadata using OpenSearch Dashboards.

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Call Center Optimization: Big Data Analytics

Global Response

Data storage: Vast amounts of data are collected for big data analytics, which requires robust data storage solutions. Most call centers use a combination of traditional databases and cloud-based storage solutions to accommodate the volume, velocity, and variety of big data. Ready to perfect your CX?