ProProfs Blog

APRIL 24, 2019

Gone are the days when you could entertain your customers enough through phone and email as traditional platforms. Companies, thus, incorporate text messages, video chat, and chatbots as their customer service platforms. The best part about a help desk software is that it comes integrated with an in-built survey tool.

Customer Service 92

Customer Service Journey mapping Entertainment Customer Support 92

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

Quadient

SEPTEMBER 28, 2020

This was the conclusion reached in a June 2020, Quadient-commissioned survey of 2,000 telecom customers across the UK titled, “Is Telecoms Customer Experience Fit for Purpose in the Time of Covid-19?”. This would be a wrong assumption. Do customers think switching Telecom providers is easy? . . . Service reliability is. .

Customer Experience 52

Customer Experience Management Self service Entertainment 52

Real Blue Sky

JANUARY 25, 2022

These changes have spanned all areas of life from how we shop, to how we work, how we consume entertainment, and how we socialize. . In a recent survey of retail workers in the UK, 84% had reported a decline in their mental health since the onset of the pandemic. .

Entertainment 52

Entertainment Chatbots Sales Customer Experience 52

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans.

Technology 122

Technology Customer Service Gamification Contact Center 122

VHT

OCTOBER 18, 2018

People love using chatbots for simple tasks. Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. According to a 2018 Pew Internet Survey, 68% of US adults use Facebook and 24% use Twitter.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

CSM Magazine

MAY 19, 2023

CSAT scores are typically gathered through surveys, where customers rate their satisfaction on a scale of 1 to 5. Additionally, airlines have utilized advanced seat reservation systems, offering passengers personalized experiences, such as premium meal options and an entertainment system.

Engineering 52

Engineering Customer Experience Journey mapping CRM 52

Fonolo

FEBRUARY 19, 2019

We’ve been tracking it by regularly looking at different statistics and surveys from industry reports. It’s a dramatic – and sometimes entertaining – reminder of how much frustration and anger is caused by a problem that could actually be solved quite simply. Keeping AI and Chatbots in Perspective. Call Center Agent Culture.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

JivoChat

JULY 27, 2021

AI-powered chatbots are a revolutionary way to address this issue. Chatbots can also analyze customer behavior, segment customers, and ultimately increase sales conversions, and by 2022, they may be resolving up to 90% of all customer queries. Include a good mix of sales promotions and useful or entertaining content.

Gamification 52

Gamification Chatbots Sales Feedback 52

GetFeedback

APRIL 25, 2019

After several weeks of analysis and market survey, I’ve come up with a list of the best modern marketing strategies every company needs to try today. An important component of every automation plan should be a chatbot. Don’t forget to include a post-chat survey to always be aware of things that need changing or improving.

Marketing 68

Marketing outsourcing Entertainment Construction 68

Uniphore

JANUARY 25, 2022

Last fall, we surveyed Australian consumer perspectives of video conversations. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. Video-based AI software is the answer to that demand. Take bitcoin for banking. Now they’re embracing it.”

Healthcare 52

Healthcare Banking Enterprise Automotive 52

Pointillist

JUNE 6, 2018

Right now, it’s mostly about getting feedback from customers in the form of survey data. While the application of AI in customer service through the use of chatbots and virtual assistants is becoming fairly commonplace now, the real magic will begin to happen when companies start adopting the next wave of predictive personalization.

Journey mapping 40

Journey mapping Customer Experience Chief Customer Officer Metrics 40

Infinity

DECEMBER 11, 2019

Many have also adopted other technologies, like AI-driven financial chatbots. A survey of financial professionals found that 86% saw ‘banking beyond the branch’ as a top priority. Everything from retail to healthcare and travel to entertainment feels the impact. Almost every major bank now offers a mobile banking app.

Banking 52

Banking Finance Analytics Accountability 52

JivoChat

JUNE 15, 2021

You can also collect actionable feedback with post-purchase surveys and display reviews from the best review platforms. Rules-based or AI chatbots can assist customers in a real-time chat as they search for products, suggest complementary products, and answer common questions. Used for: Engaging and entertaining customers.

Upselling 52

Upselling Analytics Sales Marketing 52

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98