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The Future of Higher Ed Enrolment – Student Survey Reveals Overwhelming Chatbot Acceptance

Comm100

The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the list goes on. However, what hasn’t been so clear is student receptiveness to these chatbots – until now. You can download the survey results for free below.

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The Essential Chatbot Success Metrics

Comm100

Chatbots have steadily grown in popularity to become a key component of customer service today. With an AI chatbot in place, organizations can resolve as much as 91% of chats without involving a human agent. Research shows that 70% of customers are already using or interested in using chatbots for support. Total Number of Chats.

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Why Chatbots Are Falling Silent: Uncovering the Decline in Chatbot Engagement

Anexa BPO

According to a recent Gartner Survey , only 8% of customers used a chatbot during their most recent customer service interaction. Adding to the survey’s surprising findings, only 25% of those who did use chatbots said they would use them again. For example, do customers use the chatbot to answer questions about a product?

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Comparing Live Chat and Chatbots

Quiq

So, where do chatbots come into play? While live chat is the method of communication, chatbots are the ones doing the communication. You’ll likely get a chatbot responding to your inquiry and helping you through the process. Why should you use chatbots for customer service? Let us explain. Why live chat is a must.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Guest Blog: Customer Support Chatbots ? Striking The Right Balance

ShepHyken

If you’ve not been living in a cave, you’ve probably heard by now numerous projections about how chatbots are destined to take over customer support. Another study by UK-based Juniper Research estimates that chatbots will help businesses save more than $8 billion per year by 2022. These numbers are staggering.

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7 Ways Chatbots Improve Customer Service

Quiq

But our little slice of digital nirvana only gets better when you add chatbots into the mix. The support chatbot has done the work to arm the agent with the information they need to deliver better service. A support chatbot can greet customers immediately while agents are busy. Enter the business messaging bot.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.