Comm100

MARCH 7, 2023

Recruitment is arguably the number one challenge for higher education right now. It all begins with understanding what students want during the pre-enrolment process – and Comm100’s latest survey reveals all. It all begins with understanding what students want during the pre-enrolment process – and Comm100’s latest survey reveals all.

Surveys 69

Surveys Education Wait times Chatbots 69

JustCall

AUGUST 8, 2023

That’s what conversational AI brings to the educational sector. It gives a new dimension to education with personalized assistance, instant feedback, and a seamless learning experience. By using natural language processing and machine learning, conversational AI unlocks new potential in education.

Education 52

Education Feedback Chatbots Personalization 52

Comm100

FEBRUARY 1, 2023

Live Chat for Higher Education – The Ultimate 101 Guide Higher education is at a crossroads. Chapters Chapter 1 What is live chat for higher education? Chapter 2 Why is higher education adopting live chat? Table of Contents What is live chat for higher education? Why is higher education adopting live chat?

Education 89

Education Wait times Personalization Surveys 89

Comm100

SEPTEMBER 14, 2022

It’s a time of change in higher education. Surveys have shown that as much as 70% of this generation experiences anxiety when answering the phone. Keep reading: Cambrian College improves recruitment with Comm100 Live Chat & Chatbot. The cost-effective solution is through automation and chatbots.

Education 52

Education Chatbots Surveys Personalization 52

REVE Chat Blog

APRIL 29, 2020

Chatbots for lead generation is the latest tool to help marketers to connect and engage with their prospects in an automated way. “28% Hence sales and lead generation is one of the key areas where companies can see the direct impact of using chatbots. Why chatbots are important for lead generation? Source: Drift.

Chatbots 119

Chatbots Education Real estate Healthcare 119

Comm100

NOVEMBER 18, 2021

You have probably interacted with chatbots too, knowingly or unknowingly. This means speed, accessibility, and personalization. This is where live chat and supporting chatbots come into play. A survey of Gen Z and Millennials found that 60% “ hate calling people ”, while 75% of people prefer live chat over any other channel.

Chatbots 72

Chatbots Education Wait times Surveys 72

Comm100

MARCH 11, 2021

If you work in post-secondary education, you’ll know just how competitive an industry it is. Education institutions invest great amounts into enrolment strategies, particularly building personal connections with prospective students. Likewise, Western Governors University invested $1.3 Boost digital connections with live chat.

Education 59

Education Customer Service Chatbots Healthcare 59

Comm100

APRIL 11, 2022

Nearly one half of US respondents disagree that in-person higher education is worth the cost. Combine this opinion with increasing competition from home and abroad, and you don’t paint the most positive picture for higher education. Read on for higher ed chatbot examples that will inspire you in 2022.

Chatbots 52

Chatbots Education Wait times Best practices 52

Comm100

OCTOBER 10, 2022

The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. So let’s jump straight in to our first chatbot example. These common queries are an excellent opportunity to introduce chatbots.

Chatbots 84

Chatbots Customer Service Self service Agent burnout 84

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. Being accustomed to such high levels of CX, students now expect the same support from every organization they interact with – and higher education doesn’t escape this.

Education 52

Education Chatbots Personalization Technology 52

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. Being accustomed to such high levels of CX, students now expect the same support from every organization they interact with – and higher education doesn’t escape this.

Education 52

Education Chatbots Personalization Technology 52

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z (born 1997-2012) have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. This article will take you through the key student support expectations and how higher education can meet these demands with digital channels.

Education 52

Education Chatbots Personalization Technology 52

Comm100

APRIL 22, 2023

With fewer students to draw from, the landscape of higher education has become more competitive as colleges and universities must work harder to attract new students. The advent of online learning is just one more way that higher education has become more competitive in recent years. Read more 1.

Education 52

Education Chatbots Surveys Personalization 52

CCNG

MAY 10, 2023

You encountered a chatbot that was clueless about what you were inquiring about, one that couldn’t refer you to a “live person” because they weren’t available. All the journey mapping, webinars, ROI discussions, surveys, and strategies won’t instantaneously create a better experience for your customers. Shall I go on?

Customer Service 195

Customer Service CCNG Journey mapping Consulting 195

Comm100

NOVEMBER 13, 2022

A Comprehensive Guide to Chatbot Software. In 2020, the North America chatbot software market was valued at $182 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Customer service chatbots don’t just benefit the end consumer.

Chatbots 52

Chatbots Wait times Healthcare Banking 52

Comm100

OCTOBER 13, 2022

The state of higher education is changing, and the way that admissions teams work to increase university enrollment must change as well. To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect.

Chatbots 82

Chatbots Education Engineering Surveys 82

ShepHyken

DECEMBER 23, 2022

Currently, on-premise solutions are the most common, with 88% of organizations using some on-premises UC solutions, according to a recent five-country research survey conducted by Techaisle. Hybrid work is taking the global workforce by storm, but the Techaisle survey found that only 11% of organizations have a hybrid-first mindset.

Surveys 176

Surveys Education Enterprise Technology 176

Comm100

DECEMBER 8, 2020

One of these solutions is the chatbot. Chatbots were designed to streamline customer interaction. If you’ve ever dreamt of an assistant that always has the right attitude and the right answers and that rarely needs to check in with you, the chatbot is your dream come true. What is a Chatbot? Get Comm100 Free.

Chatbots 53

Chatbots Scripts Sales Personalization 53

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education.

Chatbots 82

Chatbots Education Wait times CRM 82

ShepHyken

NOVEMBER 25, 2022

Relational customer service aims to contribute positively to a customer’s relationship with the brand by providing a personalized experience. This information allows for a more personalized experience for each customer. . This is achieved by regularly interacting with customers and developing a personalization strategy.

Customer Service 196

Customer Service B2C B2B SaaS 196

Comm100

JANUARY 11, 2023

In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. The benefits of AI in customer service are many, including more efficient and highly personalized support for customers, unmatched availability, and improvements to agent workflows and support volume. Education: 14%.

Customer Service 85

Customer Service Chatbots Healthcare Wait times 85

Netomi

AUGUST 18, 2023

These figures not only highlight the growing influence of conversational AI and AI chatbots but also offer a glimpse into the future of human-machine interaction. Global Market and Industry Projections for AI and Chatbots By 2030, the global market for conversational AI is projected to reach $32.62

Chatbots 52

Chatbots Banking Real estate Finance 52

Nicereply

APRIL 13, 2022

Chatbots evolved immensely – when they are configured right, it’s hard to recognize them from a human customer service representative. For example, Nicereply is using a chatbot by Chatra , and so far, it is doing a great job. AI offers personalized products and services. Chatbots are good and help with inquiries.

Customer Service 119

Customer Service Chatbots Self service Healthcare 119

Fonolo

JANUARY 19, 2023

Most call center agents are underpaid for their skillset and education, compared to the market. Zippia reports that 65% of contact center agents have college or university education Stressful work Call center work is stressful. But your employees want to grow and progress in measurable ways, financially, professionally, and personally.

Call Center 155

Call Center Brand ambassadors Contact Center Chatbots 155

JustCall

AUGUST 7, 2023

When one thinks of typical conversational AI use cases like chatbots and virtual assistants, it is easy to imagine them as customer service tools. Source Conversational Sales is a sales approach that relies on personalized and interactive dialogs with prospects. But did you know that you could also use conversational AI for sales?

Chatbots 52

Chatbots Sales Surveys Upselling 52

Comm100

OCTOBER 25, 2021

Spring break 2020 heralded the most sudden of changes in the span of a few days, putting an end to traditional face-to-face tutoring and in-person events and activities, and heralding remote digital teaching and learning experiences. The Need for Digital Transformation in Higher Education . The way students communicate has changed.

Education 84

Education Chatbots Surveys Customer Experience 84

Comm100

MAY 31, 2023

The competition for higher education students has potentially never been harder than it is today. This first-hand, in-person experience can really help to create connections. Across the pond, 70% of students said that financial circumstances played an important role in their decision to pursue a college education.

Marketing 72

Marketing Education Advertising Finance 72

Comm100

FEBRUARY 1, 2022

When surveyed by Pew Research Center , 45% of Millennials said that they are online “almost constantly.” To reach this demographic, living online, higher education institutions need to be in all the digital places that students are. . We’ll be looking at another major benefit of chatbots in the next point.

Chatbots 79

Chatbots Education Wait times Personalization 79

Callminer

MAY 27, 2020

“Traditionally, employee engagement might be examined by HR by way of an annual survey once a year, and this practice still occurs in many organizations. And always check back – life moves fast and personal priorities shift. Leverage personality assessments for better team-building. .” – Tarika.A,

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

CSM Magazine

MARCH 13, 2024

Instant Feedback Collection Rather than relying on customers to visit a website and fill out a survey, businesses can use QR codes to solicit immediate feedback on products or services. For example, a restaurant might display a QR code on a receipt or table tent, directing patrons to a brief satisfaction survey.

Customer Service 52

Customer Service Automotive Feedback Wait times 52

Lumoa

FEBRUARY 2, 2023

When you send out a customer survey , you just have to ask one question: “How likely are you to recommend [brand/service/product] to a friend or colleague?” One of the easiest ways to understand your customers is to send them a survey. Lumoa offers a wide range of survey solutions to meet your needs. We’ll mention three.

Customer Experience 94

Customer Experience Chatbots Surveys Journey mapping 94

Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. It involves analyzing customer data such as customer feedback surveys, customer reviews, customer support inquiries, and more.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Comm100

NOVEMBER 13, 2022

Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. In a 2021 report, 70% of agents surveyed reported feeling overwhelmed. Another of the growing customer service technology trends has seen a rise in chatbots and automation.

Customer Service 75

Customer Service Chatbots Best practices Surveys 75

Education Services Group

JULY 20, 2021

Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education. We tried sending out a Customer Satisfaction Survey to our clients and would like to know some strategies to get higher number of responses. Can they co-exist?

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

Comm100

JUNE 27, 2023

Higher education institutions are grappling with a significant mental health crisis among their student population. Similarly, another national survey found that almost three quarters of students reported moderate or severe psychological distress. Live chat is a perfect example of this remote, digital support in action.

Education 52

Education Wait times Chatbots Personalization 52

SharpenCX

AUGUST 21, 2023

Add customization and personalization. Customization and personalization in customer support and up-selling can help — but it’s important to track your ROI with measurable goals: “Integrate data from [app] by [date] to include personal details in 50% of new call center messages.” But there’s no magic bullet to achieve it.

Call Center 67

Call Center First call resolution Contact Center Contact center software 67

Comm100

FEBRUARY 24, 2022

Many surveys have shown consumer preference for live chat over phone and email, and at less than 1/3 the cost of traditional phone support, live chat also makes financial sense for companies using it. . So, how does live chat fare in higher education? . However, every industry and its consumers have different needs and expectations.

Education 14

Education Chatbots Wait times Surveys 14