inSided

AUGUST 2, 2022

In a recent webinar with Commsor VP of Services, Erik Martin and inSided VP of Marketing, Remco de Vries, we discussed some important factors you want to consider when creating your community strategy. Want to see the webinar in full? Click here to watch it on-demand. ?? Click here to watch it on-demand. ?? he says.

Marketing 52

Marketing 52

Beyond Philosophy

NOVEMBER 15, 2017

We have a model we use that represents categories for the varying levels of customer centricity. Four categories represent different levels of Customer Centricity. However, the most customer-centric teams not only have answers but also have entirely different responses than most. We call it Naïve to Natural.

Customer centricity 313

Customer centricity Journey mapping Consulting Consulting 313

Eptica

APRIL 30, 2021

Based on a recent Call Centre Helper webinar, our latest post explains what emotional intelligence is, techniques to focus on, and how it can benefit your contact centre team. Tags: Emotional intelligence, Hybrid Working Categories: Best Practice, Trends & Markets. Share this page on: Tweet. 5 areas to focus on for agent wellbeing.

Best practices 72

Best practices Marketing Management Customer Service 72

Hello Customer

MARCH 15, 2023

For example: what if the feedback categories don’t fully match with your internal KPIs ? To that end, we have created ISAAC Category Grouping , allowing you to turn these actionable insights into something that perfectly suits your company’s needs. Want to make changes to your category groups? What’s in it for you?

Feedback 52

Feedback Transportation Personalization Consulting 52

Beyond Philosophy

OCTOBER 12, 2017

Here are some other highlights from the report pertinent to retail venues: The respondents ranked online sites higher for product availability and variety of selection in these three categories (e.g., Register now for our 3 one hour, on demand, webinars Secrets Of Customer Decision Making. Use promo code DECISION to get all 3 for $50.

Consulting 326

Consulting Consulting Sales Surveys 326

Aspect

MARCH 23, 2020

Upon reflection, it seems that companies are breaking into one of three categories in terms of manpower and systems business continuity: Ready and executing. We learned so much in fact, that we are launching a webinar series for customers to help folks make better use of the features of Aspect product. Almost ready (close enough-ish).

Education 123

Education Consulting Consulting Customer Support 123

Aspect

MARCH 30, 2020

Let me give you some perspective about both of these categories as well as what I would consider the next key operating category – Leadership Continuity. Lastly, we are kicking off the promised Webinar series on optimizing your systems use. Leadership Continuity, in this case, is not another form of succession planning.

Government 153

Government Contact Center Education Consulting 153

Totango

AUGUST 16, 2022

For example, you can use automated communication tools, such as emails and webinars, to help ensure that customers have the support they need to familiarize themselves with how to complete onboarding and start using your product. Customer retention software can help you promote subscription renewals by guiding customers through onboarding.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Solvvy

MAY 10, 2022

Not only did we take second place in the Best Places to Work by The San Francisco Business Times , but we were also a winner of the 20th Annual American Business Silver Stevie® Award in AI/Machine Learning Solution category and named a Finalist (top 50) for the Inspiring Workplaces Award for North America.

Customer Support 83

Customer Support 83

COPC

APRIL 1, 2024

Webinar Series A Vision for AI in Customer Support This webinar series explores the potential of AI to revolutionize both front-end processes that impact customer interactions and back-end operations. They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Jon Arnold

MARCH 26, 2020

Being an analyst, I fall into the latter category, and it doesn’t hurt that I’ve been home-based for a long time. For this webinar, I’m a guest speaker, and will be joined by John Gillespie from Poly, and another independent, Andrew Ward. The webinar is next Tuesday, March 31 at 11am ET, and here’s the landing page to register.

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52

Eptica

OCTOBER 29, 2020

To learn more and register for our 5 November Teams webinar and read the full post over on the Enghouse Interactive website. Categorie(s): Best Practice Trends & Markets Collaboration and communication are at the heart of creating a successful, customer-centric business. Share this page on: Tweet. Optimising Contact Centres.

Customer centricity 56

Customer centricity Best practices Marketing Management 56

TeamSupport

SEPTEMBER 8, 2022

There are a variety of necessary aspects and capabilities that need to be offered in order to truly offer an ideal self-service experience, but they fall under a few main categories. Make sure not to miss this webinar! Self-service checklist. Set up an ideal platform. It all starts with your customer support software.

Self service 98

Self service B2B Customer centricity Customer Support 98

Beyond Philosophy

JANUARY 17, 2018

We compartmentalize resources, including money, time, and experiences, into categories and we treat them differently. To learn more about how these concepts apply to Customer Experience, watch the FREE webinar recording here and listen to our Intuitive Customer Podcast.

Entertainment 314

Entertainment Accountability Consulting Consulting 314

Beyond Philosophy

JANUARY 15, 2018

Whether you are introducing a new offering or you are examining your current offering, whether it is a new category or one full of competitors, you must understand your customers’ reference point. The experience is thrilling because your reference point was so low, that even a mediocre experience feels first-rate.

Customer Experience 363

Customer Experience Consulting Consulting Sales 363

Beyond Philosophy

SEPTEMBER 22, 2016

You could now cook a healthy dinner heavily weighted in the fruit and vegetable categories or order a pizza. The only difference here is that most of us could see why if you loaded equipment on and off a truck several times or were giving massage therapy treatments all day. In either case, you were exhausted when you got home.

Consulting 318

Consulting Consulting Customer Experience Personalization 318

ChurnZero

FEBRUARY 14, 2023

That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That webinar was – and continues to be – wildly popular because it explores the nuance behind Customer Success metrics.

Metrics 94

Metrics SaaS Customer retention Construction 94

Beyond Philosophy

JULY 9, 2015

Women make the lion’s share of shopping decisions in many categories. Join us at our webinar, “ Ricoh Case Study: How We Moved Our Loyalty Score by 34 Points in 30 months ” to learn from CEO Glenn Laverty how their focus on a customer-centric approach improved their Net Promoter Score by 34-points and grew their business 115%.

Surveys 274

Surveys Customer centricity Marketing Customer Experience 274

Tethr

MAY 5, 2020

In this webinar , Tethr’s Matt Dixon, Chief Product and Research Officer, and Ted McKenna, SVP of Product, reveal Tethr’s findings and give recommendations for navigating customer interactions during the pandemic. . Check out our COVID-19 dashboard and categories and see what Tethr can do for you.

Best practices 69

Best practices Enterprise Customer Service Customer effort 69

Totango

NOVEMBER 10, 2017

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. They looked at key categories – awareness of customer status, their relationship with the customer, and the breadth and depth of product usage.

Upselling 76

Upselling Accountability Metrics Technology 76

Totango

NOVEMBER 10, 2017

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. They looked at key categories – awareness of customer status, their relationship with the customer, and the breadth and depth of product usage.

Upselling 72

Upselling Accountability Metrics Technology 72

NICE inContact

OCTOBER 30, 2019

Winners are chosen in 5 categories and will be awarded at Interactions 2020. The categories are: Rookie of the Year This category identifies customers who have chartered best practices in implementing any solution from the NICE or NICE inContact portfolio in the 2019 calendar year. Submit Application.

Best practices 48

Best practices First call resolution Employee engagement Quality management 48

Maru Group

APRIL 8, 2020

We demonstrated this in a recent webinar in which we shared research conducted with 800 chronic pain patients in the US. In the case of chronic pain, the addition of this emotional layer created a much clearer picture of the category and highlighted an enormous opportunity for brands in this space.

Management 52

Management Marketing Personalization 52

RapportBoost

OCTOBER 20, 2018

Heidi Rote is a recognized expert in contact center management and inside sales, having been named to the 1st Annual ICMI Movers and Shakers list this year in the “Customer Experience Leaders” category. ” Registration information for the webinar can be found at [link]. About RapportBoost. RapportBoost.AI

Contact Center 70

Contact Center Sales Average Handle Time Metrics 70

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. Responses are grouped into three categories: promoters (answered 9 or 10), passives (answered 7 or 8) and detractors (answered 0 to 6). Event participation.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

Lumoa

JUNE 2, 2022

In one of our latest webinars titled How to Use Customer Feedback to Drive Action , we pose a sustainable strategy to solve the challenge of transforming mass reviews into information that can be used while making key company decisions. You need to go deeper because this will allow you to get to the root cause of the problems.

Feedback 83

Feedback Best practices Surveys Enterprise 83

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Learn more about how you can unlock insights from your customer conversations in this on-demand webinar. Think about it.

Analytics 83

Analytics Customer Experience Management Surveys 83

Up Your Service

MARCH 8, 2018

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2018. PS: Join us in our upcoming complimentary webinars. Your Service we believe that all of us can step UP together to make the world better every day. With our appreciation and best wishes!

Customer Service 60

Customer Service 60

Quality Contact Solutions

DECEMBER 31, 1969

Rather than dumping contacts into one large general category, successful sales organizations use a wide variety of categories and filters to assist in segmenting leads for their sales teams to aid in better-targeted discussions, leading to more closed-won opportunities.

Telemarketing 74

Telemarketing Automotive Best practices Sales 74

Serenova

DECEMBER 4, 2019

Customer experience analytics designed for employees typically fall into three primary categories: Executive dashboards : Analytics tools that leverage roll-ups of both internal and external customer ratings, including structured and unstructured data. To learn more about how analytics deliver a competitive edge for CX, watch the webinar.

Analytics 89

Analytics Chief Customer Officer Gamification Coaching 89

Balto

JULY 27, 2023

If you don’t want to read them, check out our webinar recording here !) Define Your Use Case for Contact Center AI Solutions You can put AI tools into two categories: customer-facing and agent-facing. Contact center leaders need to decide which category is more relevant — customer-facing, or agent-facing?

Contact Center 52

Contact Center Call flow Interactive Voice Response Metrics 52

Playvox

FEBRUARY 27, 2024

fall into the “engaged” category. Get started today by diving into our on-demand webinar: How to Infuse AI into QM: What You Need to Know. But only 23% of employees worldwide and 32% in the U.S. It’s easy to see why workforce engagement matters. What’s not as easy is figuring out how to supersize your workforce engagement strategies.

Contact Center 73

Contact Center Coaching Real estate Employee engagement 73

Eptica

JANUARY 29, 2020

To help companies adapt, Enghouse Interactive, Eptica’s parent company, has teamed up with Call Centre Helper and Mpathy Plus to run a webinar on the Advisor of the Future on 27th February - click here to learn more and book your free place. Share this page on: Tweet. 4 ways to differentiate with superior email customer service.

Customer Service 79

Customer Service Self service Best practices Consulting 79

Totango

AUGUST 23, 2022

Let’s break down how customer journey touchpoints fall into each category. Generally speaking, SaaS business touchpoints can be organized into eight main categories based on the main stages in your customer journey : Awareness. Which business functions or departments are involved in the interaction. What type of medium is used.

B2B 115

B2B Journey mapping SaaS Engineering 115

ChurnZero

FEBRUARY 14, 2023

That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That webinar was – and continues to be – wildly popular because it explores the nuance behind Customer Success metrics.

SaaS 52

SaaS Metrics Customer retention Construction 52

pindrop

MAY 13, 2019

Information is easily transferred or stolen in the digital age, and passwords and PINs also fall under the category of secrets as security. Tune into our on-demand webinar to find out more about balancing authentication and customer experience here.

Personalization 56

Personalization Customer Experience Customer Service Engineering 56

ChurnZero

JUNE 1, 2022

ChurnZero CEO You Mon Tsang joined the StartupCX podcast to talk about his entrepreneurial insights on how to compete in a new category, prove product value early on, and find the right business partner. If they attended a webinar, I knew for how long. […] It was incredible. Episode highlights. I knew exactly what they were doing.

SaaS 98

SaaS Marketing B2C Metrics 98