Hodusoft

FEBRUARY 22, 2022

HoduSoft partners with Signalmash to bring innovative UC products to US markets. Hodusoft, a leader in the Unified Communications software market, recently collaborated with US-based Signalmash, a comprehensive CPaaS (Communication Platform as a Service) platform. THE COLLABORATION. BRINGING THE MOST INNOVATIVE UC PRODUCTS .

Marketing 52

Marketing Real estate Call Center Enterprise 52

Convoso

SEPTEMBER 23, 2019

If you want your outbound call center to convert more of your leads faster, efficiency is everything. But what are the best ways to improve efficiency while continuing to run full speed ahead with your business?

Marketing 120

Marketing Call Center call center solutions Contact center software 120

ShepHyken

JANUARY 22, 2021

This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. The landscape of contact centers has shifted to the WFH (work-from-home) model overnight, bringing in many challenges and opportunities.

Best practices 217

Best practices Call Center Average Handle Time virtual call center 217

Global Response

JULY 17, 2023

Considering switching to a cloud-based call center solution? Compared to legacy solutions, or on-premise contact centers, cloud-based solutions make much more sense—and offer a lot more flexibility—for today’s market. Surely, that can’t be secure?

call center solutions 62

call center solutions Call Center Bilingual agents Analytics 62

TeleDirect

DECEMBER 4, 2023

Now, our clients can utilize a TeleDirect-Twilio contact center that features our expert call center agents and their innovative voice and text channels. TeleDirect: A Leader in Call Center Solutions TeleDirect offers unmatched contact center services to businesses across America.

Customer Service 62

Customer Service APIs call center solutions Contact Center 62

Zappix

APRIL 17, 2024

“Together, we’re not just enhancing Customer Experience Solutions; we’re setting a new benchmark for excellence and innovation in the industry.” ” The collaboration between Zappix and GTS represents a significant step forward in the evolution of Customer Service Automation and Call Center Solutions.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

TechSee

APRIL 21, 2021

These growing call volumes – coupled with the continuous need for cost optimizations – have driven the demand and adoption of artificial intelligence (AI) in call centers. AI is moving forward rapidly, with contact center AI software continuously evolving and dramatically improving, and ultimately delivering more value. .

Call Center 136

Call Center Contact Center Self service call center solutions 136

Hodusoft

MAY 24, 2023

Whether it was the invention of the telephone in 1876 or the launch of the World Wide Web in 1989, call centers leveraged every emerging technology to achieve such a humongous market size. As per Statista , the international call center market size reached USD 339.4 billion in 2020. billion in 2022 to USD 4.1

call center software 52

call center software Call Center Self service call center solutions 52

Voiptime

OCTOBER 5, 2022

As the self-servicing trend rose, and client expectations about the service became higher, call center solutions uncovered the necessity for all-new advanced instruments that would decrease waiting times, provide intelligent routing, and increase client fulfillment.

Interactive Voice Response 75

Interactive Voice Response call center solutions Wait times Self service 75

Hodusoft

MAY 2, 2021

With the help of an advanced call center software , transportation companies can provide real-time information to their customers, resolve issues, keep their customers updated regarding their orders, and most importantly develop a strong relationship that helps to retain the customers.

Transportation 72

Transportation call center software Call Center Interactive Voice Response 72

Fonolo

FEBRUARY 14, 2023

Call centers have always relied on different forms of automation to provide swift service to their clientele. And in today’s market, there’s no shortage of solutions to choose from. As technology gets smarter and more intuitive, so does the contact center that benefits from it.

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

IdeasUnlimited

NOVEMBER 29, 2023

As a trusted service provider, IdeasUnlimited leverages its expertise to offer a comprehensive suite of solutions, ranging from customer support and technical assistance to back-office operations. The recognition from Clutch reinforces IdeasUnlimited’s reputation as a provider of unparalleled BPO and call center solutions.

Business Process Outsourcing 59

Business Process Outsourcing industry standards Call Center outsourcing 59

CX Accelerator

JULY 1, 2020

Examples include cloud infrastructure providers, call center solution experts, etc. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. Consider the plans and the company’s strengths and opportunities.

contact center solutions 266

contact center solutions Morale Contact Center call center solutions 266

TeleDirect

DECEMBER 14, 2023

For those unfamiliar with dedicated inbound and outbound call center solutions, many think they’re simply about taking customers’ calls when a company is closed or their staff is busy. Some other services they provide include telesales, market research and appointment setting. Au contraire!

Education 62

Education Call Center Sales call center solutions 62

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. The MSP market has become extremely competitive and customer service matters a lot in providing a competitive edge.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

JustCall

APRIL 3, 2023

Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly. How to Pick the Right Inbound Call Center Solution? dollars by 2027.

Call Center 40

Call Center call center solutions Average Handle Time Technical Support 40

IdeasUnlimited

FEBRUARY 12, 2024

With more than a decade of experience, we’ve continually focused on empowering businesses with scalable, round-the-clock support, enabling them to flourish in a competitive global market. Our strategies are constantly evolving, ensuring that our solutions are aligned with current demands while also staying ahead of future market needs.

Technical Support 52

Technical Support Call Center call center solutions Customer centricity 52

aircall

JANUARY 25, 2023

Choosing a cloud-based call center solution for your business is a time-consuming process. Genesys is a cloud-based contact center as a service (CCaaS) solution. Many Genesys alternatives offer unlimited international calling. Do you need an affordable solution? What Is Genesys?

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

TeleDirect

JANUARY 9, 2019

And one of those things doesn’t involve your own internal processes; an outsourced call center solution just might be the best decision you’ll make to reach your business goals in the new year! New Year’s Call Center Wish List – How TeleDirect’s Call Center Aligns With Your Business Goals.

Call Center 66

Call Center Business Process Outsourcing outsourcing Upselling 66

CallSource Insights

SEPTEMBER 14, 2020

Voice for Pest , a leader in providing telephone and call center solutions to the pest control industry, announced its integration with CallSource , a leader in call tracking and business phone analytics. Westlake Village, CA.

Advertising 59

Advertising Coaching Analytics call center solutions 59

TeleDirect

JANUARY 17, 2020

Any business relies on its call center to handle customer communication, field inbound calls, execute market-friendly outbound strategies, and more. It all starts with a call center quality assurance system. TeleDirect: Customer-Oriented Call Center Solutions with a Singular Focus on Quality Assurance.

Best practices 93

Best practices Call Center Business Process Outsourcing Entertainment 93

Hodusoft

JUNE 4, 2021

It helps to reduce call abandonment in the process making it an efficient solution for communication with premium customers. Among the three, a predictive dialer is the most advanced and sought-after outbound calling solution. Outbound call monitoring. Marketing and outreach. Reporting and analytics.

Call Center 59

Call Center Banking call center solutions Analytics 59

Call Experts

OCTOBER 12, 2023

By routing calls to on-call agents during off-hours, businesses can demonstrate their commitment to customer support , even outside regular working hours. How Can Call Experts Help with Call Routing? Call Experts, a leader in call center solutions, understands the importance of the phrase, ‘I need to speak to someone.’

Interactive Voice Response 105

Interactive Voice Response Technical Support call center solutions Technology 105

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Make sure the solution is scalable (if you need it to be).

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

CX Accelerator

JULY 1, 2020

Examples include cloud infrastructure providers, call center solution experts, etc. Nick’s background in sales, marketing and contact center solutions serves as the framework for his advanced expertise in the field of customer experience. Consider the plans and the company’s strengths and opportunities.

contact center solutions 182

contact center solutions Morale Contact Center call center solutions 182

Quality Contact Solutions

OCTOBER 25, 2021

By Marcia Jenkins, Senior Operations Manager According to the 2021 Membership Marketing Benchmark report, it has been a challenging year for association membership. Before joining Quality Contact Solutions, Marcia was a sought-after 10-year call center veteran with the ability to manage and sell.

Telemarketing 98

Telemarketing Scripts Benchmark Upselling 98

Quality Contact Solutions

DECEMBER 31, 1969

Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions. The QCS expertise resides in providing turnkey outsourced telemarketing, inbound and omni-channel solutions that augments business process outsourcing across a variety of industries.

Telemarketing 67

Telemarketing Business Process Outsourcing outsourcing B2C 67

TeleDirect

NOVEMBER 14, 2018

We’re the preferred provider for department stores, distribution centers, small kiosk establishments, and other retail businesses. From communicating important updates to handling heavy incoming calls, TeleDirect’s robust, always-ready call center platform assists with your total brand management strategy.

Call Center 59

Call Center call center solutions outsourcing Business Process Outsourcing 59

TeleDirect

NOVEMBER 30, 2021

Outbound calling on holidays is stressful enough, and it helps to have some advance knowledge of what your customers are going to ask – even before they ask! TeleDirect: Your Seasonal Account Call Center Solution – for Any Season!

Business Process Outsourcing 62

Business Process Outsourcing Call Center Contact Center call center solutions 62

Call Experts

APRIL 8, 2024

By routing calls to on-call agents during off-hours, businesses can demonstrate their commitment to customer support , even outside regular working hours. How Can Call Experts Help with Call Routing? Call Experts, a leader in call center solutions, understands the importance of the phrase, ‘I need to speak to someone.’

Interactive Voice Response 52

Interactive Voice Response Technical Support Technology call center solutions 52

Noble Systems

MARCH 19, 2021

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. And they definitely don’t have the big pocketbooks – so their solutions must be cost-effective and generate added value. The Best SMB Call Center Solutions and Features.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

TeleDirect

JULY 1, 2021

TeleDirect , a premier business process outsourcing (BPO) provider of call center platforms and other critical client communication tools, offers expertly outsourced inbound call centers and outbound call centers. What is an Outbound Call Center? Type of business. Extra support.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

Hodusoft

NOVEMBER 29, 2022

The Five Most Compelling Reasons to Automate your Call Center. Automation is the key to scaling up your business in this competitive market. With intelligent automation solutions, you can automate repetitive manual tasks and relieve your employees from the burden of managing complex business operations.

Call Center 52

Call Center call center software Interactive Voice Response Abandon rate 52

Hodusoft

MARCH 19, 2021

Now the question is how to decide which call center dialer system is the best for your business? Well, below is the list of different types of popular dialers available in the market. Types of Call Center Dialers. Reduced missed calls. Some of the key benefits of this dialer include: Improved efficiency.

Call Center 52

Call Center Interactive Voice Response call center software Abandon rate 52

Fonolo

APRIL 6, 2020

HubSpot’s Help Desk Software is integrated with Aircall and is built in tandem with HubSpot’s sales and marketing software. This call center solution is great for larger teams and businesses.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

TeleDirect

APRIL 7, 2021

TeleDirect knows a thing or two about how to increase customer lifetime value – after all, our business process outsourcing (BPO) services provide exceptional call center solutions for small, medium and large businesses everywhere. Before updating any pricing, it helps to have solid market research. What is CLV?

Upselling 99

Upselling Business Process Outsourcing Call Center call center solutions 99

Outsource Consultants

FEBRUARY 16, 2018

In a recent article , Mckay Bird discusses the challenges many call centers face when trying to stay complaint and how one false move can lead to expensive lawsuits and fines. Bird elaborates on the following features cloud call center solutions offer that can help contact centers maintain TCPA compliance: .

call center software 52

call center software Call Center Interactive Voice Response call center solutions 52