JustCall
APRIL 12, 2023
To meet customer expectations, brands also have come up with better customer service solutions. One of the ways in which call centers as brands have done so is by undergoing a rigorous digital transformation over the past two years. A virtual call center is a call center that runs over the internet.
ShepHyken
JANUARY 22, 2021
This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. The landscape of contact centers has shifted to the WFH (work-from-home) model overnight, bringing in many challenges and opportunities.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
AUGUST 6, 2019
There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Make sure the solution is scalable (if you need it to be).
Hodusoft
MAY 24, 2022
Many businesses are moving to cloud based contact center software to maximize the flexibility, scalability, and cost benefits. . According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% What are cloud-based contact centers?
OctopusTech
SEPTEMBER 9, 2023
It helps them to focus on sales, marketing, product and service development, and other business operations. Some of the tech giants use contact center outsourcing solutions such as TCS, Dell, JPMorgan Chase, and many more because of their multiple benefits.
aircall
JANUARY 25, 2023
Choosing a cloud-based call center solution for your business is a time-consuming process. Genesys is a cloud-based contact center as a service (CCaaS) solution. Many Genesys alternatives offer unlimited international calling. Do you need an affordable solution? What Is Genesys?
Global Response
FEBRUARY 13, 2022
For example, a company in the US may have an offshore call center in India or the Philippines. Offshore call centers can have some drawbacks, but they can also have a lot of benefits. Offshore call center pros and cons. This is sometimes known as a virtual call center.
Expert insights. Personalized for you.
52 
Let's personalize your content