Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

Best practices 116

Best practices SaaS B2B Marketing 116

Beyond Philosophy

NOVEMBER 28, 2017

To offer a better gauge of perceived value and customer experience, and better understand purchase decision drivers, it was necessary to put greater emphasis on the emotional. In this post, we are addressing the perceived value influence of emotions and memory on b2b and b2c customers. Back to the Hierarchy. Frustrated.

B2C 207

B2C Banking B2B Customer advocacy 207

REVE Chat Blog

MARCH 4, 2020

B2B lead generation strategies hold paramount importance for the success of every business. So for every B2B business, defining their lead generation strategy and making sure that the business has continuous flow of qualified leads should remain the top priority. So, how to tie the B2B lead generation strategies and best practices?

B2B 71

B2B Best practices CRM Sales 71

ProProfs Blog

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.

B2B 204

B2B Banking Personalization Employee engagement 204

ProProfs Blog

SEPTEMBER 28, 2018

More than 50% of Americans have given up on a planned purchase or transaction because of bad customer service. Goes on to show that businesses shouldn’t take customer service for granted. After all, no one in the competitive market can afford to lose its customers. Is it the lack of 24/7 availability to your customers?

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

ProProfs Blog

JANUARY 24, 2020

If I were to ask you what’s the most trusted source for knowing whether a product or service is worth taking? What if I were to tell you that the aspect that genuinely tops the list is what your friends and family think? That’s the power of customer advocacy. Get closer than ever to your customers. Research? .

Customer advocacy 155

Customer advocacy Marketing Feedback B2B 155

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. How does it benefit organizations and customer experience?

Customer Service 77

Customer Service Chatbots Customer centricity Feedback 77

JivoChat

APRIL 24, 2023

In this blog post, we’ll discuss how subscription businesses should approach social media as a whole. One way to start is by creating customer personas, which are detailed descriptions of your target customers. One way to start is by creating customer personas, which are detailed descriptions of your target customers.

Advertising 75

Advertising Feedback Marketing B2B 75

JivoChat

AUGUST 10, 2023

Today we’re covering what affiliate marketing is, the benefits of using it, and two proven ways to encourage sales using affiliate marketing. What is affiliate marketing? Are you looking for solid ways to boost ecommerce sales without draining your time and budget? Ready to learn more?Let’s Let’s begin!

Sales 75

Sales Marketing SaaS Construction 75

ProProfs Blog

AUGUST 14, 2020

Imagine being in your customers’ shoes. This prompts you to start looking for support. That my friend is a tale of bad customer experience. That my friend is a tale of bad customer experience. As a business owner, understand that customers don’t just wish to buy a product and leave. Tweet this.

Analytics 174

Analytics B2B Education Feedback 174

Nicereply

FEBRUARY 25, 2020

Companies are storing three times as much data on Zendesk as they did five years ago, and twice as much data per customer. When it comes to knowing what customers really want, data can be illuminating. These six trends might surprise you, but they should definitely impact the way you think about helping your customers.

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

Global Response

JULY 28, 2023

Many companies focus primarily on customer acquisition, sometimes at the cost of customer retention. After all, the more customers, the better, right? For example, recent data shows that 92% of customers will switch companies after just three—or fewer—bad experiences. So how do you improve your customer retention rate?

Customer retention 62

Customer retention Contact Center outsourcing Feedback 62

Nicereply

FEBRUARY 2, 2024

Customer success is central to the success of a business. The more customers experience success with your product, the more they’ll use it and recommend it to others. Customer success has become a key priority for businesses lately because of the intense competition in most industries. What is Customer Success?

Education 59

Education Accountability Customer retention Journey mapping 59

aircall

SEPTEMBER 11, 2017

Corporate finance teams tend to view customer support as a cost saver at best and a cost center at worst. These customer support statistics tell that revenue-related story. Poor Customer Support Stalls Growth. Nothing scares away future revenue quite like a reputation for subpar customer service.

Customer Support 115

Customer Support B2C Upselling B2B 115

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Types of Call Center Software.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Nicereply

JANUARY 9, 2023

Are you a B2B Business? Get the most out of your surveys and improve customer satisfaction. Your business relies on customer satisfaction for a lot of things. If your customers are unhappy, they leave. How to Improve Customer Satisfaction. Get a Better Understanding of Your Customers.

Omni-channel support 52

Omni-channel support B2B Interactive Voice Response Feedback 52

Totango

MAY 5, 2020

These businesses will be well-situated to speak to, lead, and ultimately retain customers through customer retention strategies in B2B like the following: Re-evaluate Current Digital Engagement Strategy Make Use of Key Engagement Metrics Personalize Communication Foster Lasting Relationships.

Customer retention 62

Customer retention B2B Enterprise Metrics 62

OctopusTech

JUNE 29, 2023

Most organizations generally use these different tactics such as outbound call center services for customer retention in the long run and to enhance the entire sales process. Almost 68% of the customers believe that a company should check the taste and preference and then modify the experiences. Almost 55.3% Almost 55.3%

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

ProProfs Blog

MAY 6, 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! Helps you bring in new customers via word-of-mouth publicity. Good Customer Experience Statistics.

Customer Experience 99

Customer Experience B2B B2C Sales 99

OctopusTech

MAY 10, 2019

Customers these days have high expectations and it impacts your customer experience management. As if you are dealing in B2B your marketing methods are different and when you deal with a customer, the method you used is different. How CX act differently for B2B vs B2C?

B2C 90

B2C B2B Customer Experience Government 90

ProProfs Blog

MAY 24, 2019

You may have set the foundation of your eCommerce business on a riveting marketing strategy, a robust customer service team, and brand new ideas for products and services. Now you need to focus on delivering a good customer service experience that will prompt your visitors to keep coming back for future purchases.

Customer retention 151

Customer retention Surveys Feedback Telecommunications 151

Totango

SEPTEMBER 1, 2022

First, we’ll examine what a SaaS QBR is and why they’ve become so important. Finally, we’ll offer some tips on updating your QBR SaaS strategy to leverage the latest technology and best practices. What Is a QBR in SaaS? Updating goals, strategies, and KPIs to pursue future objectives. Why Are SaaS QBRs Important?

SaaS 98

SaaS Journey mapping Upselling Best practices 98

Nicereply

JANUARY 11, 2023

A robust Voice of the Customer (VoC)strategy equips you with all the data you need to understand your customers better than ever before. What’s the biggest difference between a business that succeeds and one that fails? Successful companies know their customers inside and out, while unsuccessful ones are flying blind.

Education 52

Education Feedback Coaching Surveys 52

JivoChat

JULY 14, 2021

Are you swamped with phone calls and support tickets? If your customers are always calling, you need to work on your level of self-customer service. 77% of people view organizations more positively if the company offers self-service options for customers. What Is Self-Customer Service?

Self service 52

Self service Chatbots B2B Customer centricity 52

JivoChat

APRIL 28, 2021

Customer service is king. What many companies fail to realize is that there are many different types of customer service. An essential aspect of customer service is engaging with customers where they are when they need you. Reactive vs. Proactive Types of Customer Service. You’ve heard it before.

Customer Service 59

Customer Service Customer Experience Chatbots Self service 59

Tenfold - Contact Center Blog

FEBRUARY 15, 2018

Instead of assigning social media to a separate department, many call centers are employing social media as an additional – and helpful – customer service tool. Customers, as it turns out, are responding positively. Studies show that that one out of every three customers prefers social media to using the phone for customer service.

Call Center 90

Call Center Customer Service B2B Best practices 90

Nicereply

JULY 27, 2021

Capacity planning benefits all stakeholders and must be a part of a support leader’s regular activities. Staffing a support team is often more of an art than a science. Every support leader must understand the load their team can cover within the SLA expectations you have set. By applying some science to the art!

Customer Service 98

Customer Service Agent burnout Average Handle Time Education 98

JivoChat

NOVEMBER 22, 2021

That’s exactly where content marketing enters, helping you to communicate with other companies, considering what the B2B (Business to Business) model needs. . Many SaaS B2B products require a how-to or a tutorial, for example. Product and support quality are the basis to be able to sell in the SaaS area. .

SaaS 52

SaaS Marketing B2B Metrics 52

CustomerSuccessBox

JUNE 7, 2021

You need to know what your customers want and need. The success of your business is directly proportional to the success of your customer. Customer Success is all about: ensuring your customers attain their desired outcome while using your product. Alternatives to Customer Success platform. Why does it fail?

SaaS 52

SaaS Upselling B2B Customer retention 52

Nicereply

MARCH 10, 2021

Outsourcing customer support is an effective way to manage your customer service system, but it can be a double-edged sword. Customer support is the backbone of a lasting relationship between you and your customers (current and potential). Your brand can flourish or perish by your customer support system.

outsourcing 98

outsourcing Customer Support Automotive B2C 98

JustCall

MARCH 28, 2023

Your sales and support agents are at the heart of your business. In this blog, we will discuss how to identify the needs of customer-facing teams, how to align those needs with the right tools, and what are common types of tools your agents require to excel. Let’s start!

CRM 52

CRM Sales Scripts Analytics 52

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Naturally, businesses will want to rely on customer loyalty for sustainable growth and profitability. This is where customer success comes in. In this blog, we’ll learn how.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

OctopusTech

JUNE 23, 2020

Mostly, B2B companies have financial contingency plans to deal with such economic downturns but how does a company stay afloat when the entire world has come to a standstill and businesses are unable to conduct typical day to day operations? However, it is normal for businesses to fluctuate between ups and downs. Stay Visible and Proactive

Telemarketing 62

Telemarketing outsourcing Average Handle Time B2B 62

aircall

JUNE 2, 2021

How do you let your customers know about your new products and services? Everyone knows that effective communication is the foundation of good customer service. What Are Communication Channels? Radio and television are also commonly used types of communication channels. How to Use Communication Channels.

Personalization 62

Personalization Customer Service B2B Self service 62

JivoChat

SEPTEMBER 22, 2021

Define what you are going to sell. Define what you are going to sell. What products do you want to sell online? But there is also the possibility to sell for other companies in a B2B (business to business) model, where you are going to negotiate with other companies, for example by supplying raw materials. .

B2C 52

B2C Sales Marketing B2B 52

REVE Chat Blog

MAY 5, 2020

In the hyper-competitive markets, understanding the customer preferences to interact with your brand is imperative. It supports you to meet their expectations and deliver a great customer experience. Customers are likely to spend 140% more after a positive experience than customers who report negative experiences.

Journey mapping 99

Journey mapping Advertising Chatbots Feedback 99

Nicereply

MARCH 19, 2019

Whether your goal is lower churn, more revenue or to improve your overall customer experience, nudges are often a low-effort, high-reward way of making that happen. Calling your products and services customer-centric requires you to go beyond offering guides, articles, blogs, tooltips, support channels, and analytics to your customers.

Customer Experience 83

Customer Experience Analytics Customer centricity B2C 83