ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. Have you ever wondered what your investors are looking for in board meetings? Engaging your investors starts by understanding what they care about. Engaging your investors starts by understanding what they care about.

Metrics 98

Metrics Consulting Consulting Best practices 98

aircall

MAY 12, 2021

Digital transformation is more than adding a few digital tools into your current workflows. It requires a new view of reality as it pertains to how your company functions now and its potential for operating better in the future. Digital transformation initiatives require an overall cultural shift within your business.

Best practices 62

Best practices Entertainment Technology APIs 62

VHT

NOVEMBER 15, 2018

But if you consider how much digital interactions have changed in a little more than two decades, it’s no surprise that businesses are still scrambling to bring their customer service in sync with modern communications. And more advanced organizations are predicting customer needs and serving them proactively.

Healthcare 48

Healthcare Airlines Construction Banking 48

ChurnZero

JUNE 28, 2019

4 Customer Success Lessons That You Can Learn From Playing Tetris. But what could it possibly have to do with Customer Success? Continue reading to discover the four lessons that Customer Success practitioners can learn from this well-aged classic game. A similar lesson can be applied to Customer Success. Think Ahead.

B2B 49

B2B B2C Entertainment Customer advocacy 49

REVE Chat Blog

MAY 28, 2020

A positive first impression is a vital start to forging a strong relationship with potential customers. Welcome messages act as a great strategy to be a part of the customer journey, understand them more, and provide better understanding of taking the next action to use the product successfully. What is a welcome message?

Feedback 90

Feedback Education Personalization Marketing 90

Beyond Philosophy

JUNE 4, 2020

In our last issue of Why Customers Buy, we discussed how doing things differently than your competition could be the most reliable path to success for your brand. Sutherland means that by making a tiny (and often inexpensive) change to your experience, you can affect customer behavior in a significant way.

Consulting 390

Consulting Consulting Advertising Analytics 390

SmartKarrot

APRIL 22, 2022

Businesses are always focussing on lead generation and targeted advertising for customer acquisition. However, customer acquisition is something that demands focus! Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers. contact-form-7].

Customer retention 10

Customer retention B2B Banking Finance 10

Comm100

NOVEMBER 27, 2017

Still, customers don’t respond to a non-apology the same way they do a sincere one. Research shows that customers feel a sense of restored fairness when companies apologize, provided CEOs show sufficient empathy— a key factor for successful personal apologies, too. In 1982, 12-year old Mary Kellerman woke up feeling sick.

Advertising 120

Advertising Transportation Airlines Personalization 120

Fonolo

OCTOBER 26, 2023

Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience as a competitive advantage. What do customers want?

Advertising 81

Advertising Feedback Call Center Wait times 81

Global Response

JANUARY 23, 2023

Setting goals at the start of a new year, quarter or season is important to continue to take your business to the next level. In this article, we’ll cover both the what and the how—what customer service goals you should be focusing on in 2023 as well as how you can achieve them. Further, make sure your goals are actually attainable.

Customer Service 62

Customer Service outsourcing Self service Inbound sales 62

C3Centricity

NOVEMBER 15, 2015

Brand stories are perhaps one of the easiest ways to resonate with customers. I was reminded of his talk because it has since been turned into an infographic on the TED Blog. Our job as marketers is not only to satisfy this need but to go even further by turning that expectation into surprise and delight (but more on that later).

Scripts 48

Scripts Airlines Finance Marketing 48