the-two-psychological-reasons-customers-leave-you Blog Related Topics 
Beyond Philosophy
OCTOBER 5, 2023
Like many of you, our listener Brian Williams is grappling with the additional costs of doing business in our era of sustained inflation. Since I am sure many of you have been wondering along the same lines, I wanted to share what we discussed about this business problem here, too.
Beyond Philosophy
AUGUST 31, 2023
Sometimes your customers have to wait. You would rather that wasn’t necessary, but it is reality. So, rather than ignoring this fact, I wanted to discuss how you can make waiting less terrible for your customers. David Meister wrote a paper called “The Psychology of Waiting Lines.”
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Beyond Philosophy
JANUARY 8, 2021
It is not often in life that you get the opportunity to reset things. However, as the COVID-19 vaccine rolls out, we have a chance that is, dare I say, unprecedented to reimagine Customer Experience. Now, we can decide what parts of the change we want to keep to respond to what customers want now. I have a few suggestions.
Beyond Philosophy
JANUARY 2, 2019
I recently read two pieces of research about Customer Experience that worried me. The first was from Nunwood , a UK-based research company with a Customer Experience index, and it showed that improvements in Customer Experience were not happening. The Seven Reasons Customer Experience is Dying.
Beyond Philosophy
MAY 31, 2019
Uncertainty influences a lot of our customer behavior. We discussed some of the psychological theories behind our need to placate uncertainty as customers in a recent podcast. In psychology and human behavior there exist many different approaches to thinking about risk. This behavior is how we react to uncertainty.
Beyond Philosophy
SEPTEMBER 2, 2019
Do you know what drives me mad? When organizations talk about loyalty, what they mean is, “the customer gives me all of their business.”. Customers giving you all their business isn’t customer loyalty on its own. They could give it to you out of habit , or because you are a monopoly.
Beyond Philosophy
FEBRUARY 24, 2015
Knowing this percentage, how can you harness the incredible power of the Customers’ subconscious mind to create a positive experience? Let’s look at two industries have embraced this and see what we can learn from them: Restaurants and Casinos. Restaurants are adept at getting their customers to relax and enjoy their dinners.
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