Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Ian Golding’s guest post focused on the vital importance of trust in delivering effective customer experience. As customers become more demanding, can self-service really help?

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

aircall

AUGUST 11, 2021

There are tons of options available that vary greatly in cost, features, ease of use, and more. Whichever one you choose, it’s important to prioritize call recording software that helps you to improve the customer experience. Call Tagging. Once tagged, you’d want the status of the calls to show up in your dashboard of sorts.

Technology 114

Technology call center software Customer centricity Call Center 114

Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity.

Customer Experience 52

Customer Experience Chatbots Feedback Self service 52

Eptica

JANUARY 8, 2021

Date: Friday, January 8, 2021 Author: Pauline Ashenden - Demand Generation Manager Practical ways to reduce hidden contact centre costs. You might also be interested in these posts: Reviewing 2020 – our top blog posts from last year. Why creating empathy in your customer service is so hard. Published on: January 08, 2021.

Self service 85

Self service Service level Marketing Customer Service 85

AWS Machine Learning

FEBRUARY 13, 2024

BigBasket serves over 10 million customers. In this post, we discuss how BigBasket used Amazon SageMaker to train their computer vision model for Fast-Moving Consumer Goods (FMCG) product identification, which helped them reduce training time by approximately 50% and save costs by 20%. Split data into train, validation, and test sets.

Engineering 98

Engineering Gamification Scripts Big data 98

Interaction Metrics

JULY 10, 2023

Artificial Intelligence is rapidly infiltrating new markets, and the customer experience sector is no exception. While customer experience artificial intelligence is still nascent, AI for customer experience shows tremendous promise, both as a tool to measure experience and as a lever to improve it. Tagging is tagging.

B2B 48

B2B Customer Experience Chatbots Feedback 48

Beyond Philosophy

SEPTEMBER 7, 2023

Understanding how customers evaluate pricing can help you correctly price your products or services. However, before we delve deeper into that, let’s first cover the three different consumer psychology theories about how customers evaluate pricing. Sale prices do, too. Speak to Colin and find out more. Click here !

Advertising 221

Advertising Education Sales Marketing 221

Eptica

FEBRUARY 12, 2021

Date: Friday, February 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 key trends from the 2021 ICS UK Customer Satisfaction Index. Author: Pauline Ashenden - Demand Generation Manager How are customer needs changing and how satisfied are consumers with the service they are receiving? Share this page on: Tweet.

Best practices 72

Best practices Marketing Customer Service Management 72

Eptica

JANUARY 15, 2021

However, one thing is clear – consumers will continue to demand the highest standards of customer service, whatever channel they use to make contact with you. Our latest blog explains where you need to focus to get your customer service fit for 2021. Reviewing 2020 – our top blog posts from last year.

Marketing 72

Marketing Customer Service Management 72

Eptica

FEBRUARY 5, 2021

Looking forward, the world of work has changed forever, leading to a need for a hybrid working model within customer service. Our blog explains how you can successfully underpin this change with technology – read it here on our parent company Enghouse Interactive’s site.

Cloud contact 72

Cloud contact Quality management Marketing Technology 72

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%. Today, according to Zendesk, support teams that have the fastest resolution times and highest CSAT ratings are 42 percent more likely to be messaging with their customers.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. You can help them prioritize how they spend their time with insightful tags about bugs.

Engineering 52

Engineering Education Accountability Marketing 52

aircall

SEPTEMBER 7, 2022

Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer. Processing & analysis.

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

Outsource Consultants

OCTOBER 13, 2020

If you read the blog title and thought, “Great! In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. Few (if any) outsource locations can compete with The Philippines on price tag. A quick answer to my question,” I’m sorry.

outsourcing 128

outsourcing Call Center Contact Center Marketing 128

AWS Machine Learning

MAY 5, 2023

A retail company is building a mobile app to help customers buy clothes. Solution overview Ground Truth is a fully self-served and managed data labeling service that empowers data scientists, machine learning (ML) engineers, and researchers to build high-quality datasets. You want to make things as easy as possible for the end-user.

Engineering 75

Engineering Feedback Marketing Management 75

AWS Machine Learning

NOVEMBER 7, 2022

In this post, we dive into different aspects of data preparation and the associated features of Data Wrangler to understand the cost components of data preparation and how Data Wrangler offers a cost-effective approach to data preparation. EDA cost considerations. Labor cost and expertise. Operations cost.

Best practices 67

Best practices Engineering Analytics Benchmark 67

AWS Machine Learning

NOVEMBER 17, 2022

Organizations are using machine learning (ML) and AI services to enhance customer experience, reduce operational cost, and unlock new possibilities to improve business outcomes. Amazon SageMaker is a fully managed ML service that enables you to build, train, and deploy models at scale for a wide range of use cases.

Engineering 63

Engineering Big data Accountability Analytics 63

AWS Machine Learning

MARCH 6, 2024

Long training times, plus large instances, equals high cost, which can put this work out of reach for many researchers. save_to_disk(test_s3_uri) Create a training script SageMaker script mode allows you to run your custom training code in optimized machine learning (ML) framework containers managed by AWS. apply(lambda x: len(x)).between(100,

Scripts 91

Scripts Biotechnology Healthcare Accountability 91

aircall

FEBRUARY 7, 2022

Call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees are better able to focus on the customer. . Improved customer service.

Interactive Voice Response 62

Interactive Voice Response Management CRM Abandon Call 62

Nicereply

NOVEMBER 5, 2019

Customer support is a cost-center – unless you’re purposefully working to make sure it’s not. There have been many, many articles published recently about how customer service is no longer a cost-center. In most cases, your customer service team is probably a drain on your resources.

Customer Service 96

Customer Service Chatbots Customer Support Enterprise 96

JivoChat

AUGUST 10, 2023

Affordable marketing strategy: Affiliate marketing is one of the most cost-efficient marketing tactics — you only pay if products sell! These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts are online guides that compare two or more products.

Sales 75

Sales Marketing SaaS Construction 75

CSM Magazine

APRIL 26, 2022

Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution. Listen, analyze and improve service delivery on all social and digital channels.

Contact Center 52

Contact Center Customer Service Call Center Customer Care 52

Nicereply

MARCH 28, 2022

Why do a customer service metrics health check? You want to make sure you’re tracking the right thing, and that you’re able to confidently use those metrics to improve the customer service experience. Common goals you might be working towards are: Reducing customer churn. Improving customer happiness.

Metrics 98

Metrics Customer Service Customer effort Surveys 98

TeleDirect

MARCH 9, 2023

The same rules apply regardless of what industry you’re in or what type of product or service your company offers. Without excellent customer service, you can’t expect to go very far. After all, when customers don’t feel heard or respected, they’ll take their business elsewhere. That’s where experts can help.

Call Center 62

Call Center Telemarketing outsourcing Customer Service 62

Nicereply

NOVEMBER 24, 2022

To survive, you need to constantly attract new customers, increase revenue, improve retention, and the list goes on. In doing so, you can gauge which products, services, and business and marketing techniques work and which don’t. A sales funnel segments your potential customers into the top , middle , and bottom groups.

outsourcing 59

outsourcing Entertainment Customer retention Sales 59

AWS Machine Learning

OCTOBER 2, 2023

We show you how to use AWS IoT Greengrass to manage model inference at the edge and how to automate the process using AWS Step Functions and other AWS services. The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which you can deploy as part of a manufacturing process.

Engineering 88

Engineering APIs Management Enterprise 88

VirtualPBX

AUGUST 20, 2020

They may provide services (like a SaaS company) or sell goods without a storefront (think Amazon). If you’re in this boat, there’s one overwhelming reason you need a phone system for your internet business: customer preferences. Customers want choices for the ways they can reach your company.

Chatbots 104

Chatbots APIs voip Enterprise 104

Nicereply

JULY 11, 2022

Commonly we talk about Support teams having the most contact with customers and we need to find ways to utilize this insight to create a better customer experience. Ashley Sachs , Director of Customer Success at Sealed believes the key to that is cross-functional relationships and empathy. Do those exist?

SaaS 98

SaaS Marketing Technology Surveys 98

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Fortunately, customers also like to help themselves. Discover Kayako Self Service.

Self service 110

Self service Accountability Airlines Customer Care 110

aircall

DECEMBER 23, 2022

Although Dialpad’s starting cost may seem lower than alternatives, it’s important to weigh up the scalability of each vendor, any hidden add-on costs, and the top features available. How Much Does a Dialpad Alternative Cost? But how can you decide which one will provide the best service overall? Talking money.

voip 62

voip Coaching Analytics CRM 62

aircall

MAY 1, 2022

Today, customers don’t just want a superior customer experience; they expect it. It doesn’t matter if you have superior products or stellar pricing if you can’t guarantee your customer service will be just as high-quality. What Is a Contact Center as a Service or CCaaS? CCaaS stands for contact center as a service.

Contact Center 62

Contact Center voip Interactive Voice Response contact center solutions 62

aircall

APRIL 27, 2018

The future of customer service is certain. According to one study , 90% of customers who call a company want to speak with a representative. Furthermore, companies use automation as a cost-saving measure, but when set up incorrectly, these processes can confuse customers. This will expedite replies and resolutions.

Interactive Voice Response 102

Interactive Voice Response Call Center Surveys Personalization 102

aircall

JANUARY 25, 2023

Genesys is a cloud-based contact center as a service (CCaaS) solution. Aircall Number of Entry-Level Integrations: 100+ Entry-Level Features: Unlimited inbound calls, business hours, IVR, queue callback, assign and comment on calls, tags, basic analytics, and 50+ additional features on the Essentials plan alone Rating: 4.3

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

AWS Machine Learning

OCTOBER 26, 2023

Amazon Kendra is an intelligent search service powered by machine learning (ML). One of the key requirements for many customers using Drupal is the ability to easily and securely find accurate information across all the documents in the data source. Drupal is a content management software. Choose Next.

APIs 95

APIs Accountability Engineering Enterprise 95

AWS Machine Learning

AUGUST 26, 2022

You can use transfer learning to produce accurate models on your smaller datasets, with much lower training costs than the ones involved in training the original model. Solutions are end-to-end ML applications that string together various AWS services to solve a particular business use case. It tags every pixel with an instance label.

APIs 78

APIs Scripts Enterprise Big data 78

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? Cut down costs.

Surveys 98

Surveys Marketing Customer Support Sales 98

Call Experts

FEBRUARY 25, 2021

Because of this, availability is an essential concept your customer journey must address. Contact center services ensure that you never miss out on opportunities to acquire brand-new clients while providing fantastic customer service. Your phone rings while you’re helping another customer. Is this you?

Contact Center 52

Contact Center Answering services Advertising Scripts 52