aircall

APRIL 20, 2022

As a key part of our product, we’ve built dozens of integrations and features that help your team create transformative experiences for your customers. . From CRM to help desk platforms and from AI-powered call transcription to customer satisfaction surveys, our 100+ integrations allow teams to connect voice to the tools they use every day.

CRM 62

CRM Benchmark Sales Analytics 62

Hodusoft

OCTOBER 14, 2022

According to Statista , the e-commerce sales figure is expected to reach 8.1 The blog explains the role of contact center software for e-commerce businesses and how its features can drive business success. Product/service-related query. Post-sales issues. Post-sales follow-up. Predictive dialer. White list.

Contact center software 52

Contact center software Contact Center Abandon rate CRM 52

Hodusoft

JUNE 21, 2023

This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. To make outgoing calls, these types of call centers use auto-dialers (predictive dialers or progressive dialers).

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

JustCall

AUGUST 24, 2021

This eventually contributes to better customer service and streamlined sales. Outbound call center campaigns are sales-driven and involve calling prospects or leads to sell specific products or services. This first point of contact is meant for acquanting prospects to your product and invoking the need for buying it.

Call Center 52

Call Center Interactive Voice Response Inbound sales call center software 52

OctopusTech

JUNE 29, 2023

Most organizations generally use these different tactics such as outbound call center services for customer retention in the long run and to enhance the entire sales process. These services are generally available at a lower rate and they also know the method to get leads by taking proper methods to increase the sales of an organization.

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

JustCall

APRIL 5, 2023

In this blog, we will explore what customer success management is about, the instrumental role its software plays in driving customer success, as well as the various customer success management tools utilized in this endeavour. This includes collating information from surveys, marketing initiatives, and/or team interactions, etc.

Management 52

Management CRM Customer retention Analytics 52

airespring

FEBRUARY 24, 2016

Predictive Dialer AKA Are you there? A predictive dialer is an outbound calling feature that simultaneously calls lists of phone numbers searching for real, live people. So, for example, let’s say you administer surveys and you have a list of 100 numbers to call. Not with a predictive dialer, you don’t. What It Is.

Cloud contact 54

Cloud contact Contact Center contact center solutions Call Center 54

Nicereply

MAY 11, 2022

Good service is for all customers, not only the new ones but also the ones that have been using your services or products for some time now. In case you are not aware of what this is, the Net Promoter Score is an index that measures the willingness of customers to recommend a company’s products or services to others.

Customer retention 96

Customer retention Customer Support Feedback B2B 96

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. If your agents feel that the software is disruptive or difficult to use then their productivity will suffer. Therefore, a TCPA compliant auto dialer should be prioritized. These details allow for training reps and improving call center performance.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company.

Telemarketing 52

Telemarketing Sales Interactive Voice Response call center software 52

Callminer

AUGUST 1, 2017

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

aircall

JANUARY 29, 2021

Product knowledge. Answering sales or support questions. Providing support after a sale . There’s no doubt that your company will be continually introducing new products or services that will require additional training sessions for sales and support teams. Get higher scores on customer satisfaction surveys.

Best practices 62

Best practices Call Center call center software Morale 62

CrazyCall

NOVEMBER 27, 2018

Typically, outbound calls are used in telemarketing, sales or fundraising. Unlike inbound calls, when the potential customer is phoning the call center themselves, outbound calls can be classified as ‘cold calls’ – an agent will reach out to a list of prospective customers and target them to close a sale or achieve another business goal.

Outbound sales 64

Outbound sales Average Handle Time Scripts Sales 64

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

According to the Customers 2020 Report, by 2020, customer experience will overtake price and product as the key brand differentiator. These businesses strive to identify what their customers want, and do their utmost to fulfill their needs, wants and requirements with the products and services that they offer.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

JustCall

MAY 2, 2021

AutoDialer, Predictive Dialer for Teams. JustCall has sales dialers for businesses that are inclined to grow fast. For SMBs and small sales/support teams, Auto Dialer is the right fit. Predictive Dialer works best for call/contact centers or big sales and support teams.

call center software 97

call center software Call Center Analytics CRM 97

Hodusoft

SEPTEMBER 6, 2023

In this blog post, we have discussed key things about generating leads and how outbound call centers play a crucial role in lead generation. Outbound lead generation is the process of targeting and contacting people who can be potential users of your product or service. Read on and thank us later. What Is Outbound Lead Generation?

Call Center 96

Call Center call center software Scripts Best practices 96

JustCall

JANUARY 2, 2020

We also launched some new CRM, sales intelligence and marketing automation integrations. In this post, we have mentioned all the integrations and important product updates that our customers liked the most and some of the upcoming updates and integrations for 2020. Predictive Dialer. Web and Desktop App Dialer 2.0: .

CRM 52

CRM Analytics Surveys Accountability 52

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider.

Sales 52

Sales Coaching CRM Contact center software 52

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. JustCall is a VoIP business phone system that has emerged as the Cloud Phone System of choice for today’s multi-tasking sales and support teams.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition. The way a call center is managed goes a long way in determining its success or failure.

Best practices 52

Best practices Call Center Omni-channel support Management 52

aircall

FEBRUARY 3, 2021

Consumers have lots of options for banking and other financial services, and a financial services call center streamlines sales and support operations. For the purpose of making inbound calls or outbound calls , the power dialer feature makes it easy to dial phone numbers in rapid succession.

Call Center 62

Call Center call center software Interactive Voice Response voip 62

JustCall

APRIL 5, 2023

They provide voice and video capabilities across borders to improve collaboration, communication, and productivity. Smarter Collaborative Working JustCall is developed for companies that wish to harness collaborative functioning to unify teams and embrace heightened productivity, efficiency, and skill optimization.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

JULY 30, 2019

Currently, a whopping 90% of companies use a cloud service of some kind, according to the Voice of the Enterprise: Cloud Transformation survey by 451Research. This way any support query or sales call can be taken care of even if your employee is not in the office. 9 Highly efficient sales and support teams.

Real estate 61

Real estate SaaS CRM Sales 61

JustCall

APRIL 5, 2022

In fact, it solves all analog phone incompetencies that once pestered sales and customer support teams. . In this blog, we’ll explore different VoIP examples and use cases to get a clearer picture of why and how this tech is redefining communication strategies for businesses. . Boost Productivity & Efficiency. Sales Dialer

voip 52

voip Real estate Interactive Voice Response Education 52

JustCall

MAY 3, 2022

Ideally, you want VoIP software that enables higher productivity and efficiency, paving more growth opportunities for your business. It helps sales teams close more deals and support teams deliver a better customer experience. Improve productivity. Lack of productivity brings direct and indirect financial losses.

voip 52

voip Interactive Voice Response Sales Call Center 52

CrazyCall

AUGUST 8, 2019

In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Sales managers often call upon providing customers with a solution as quickly as possible. First Call Resolution. Transfer rate.

Call Center 52

Call Center Metrics Abandon rate Management 52

Tenfold - Contact Center Blog

OCTOBER 4, 2017

It can result in the identification of new sales opportunities, increase loyalty and promote positive brand awareness. Sometimes the ACD or predictive dialer takes much time to match the skills of the agents required to handle your call with those available. Virtual queuing is an excellent way to tackle this problem. Queue Callback.

Call Center 66

Call Center Interactive Voice Response Abandon rate Management 66

JustCall

JULY 15, 2021

Sales automation is the process of automating certain sales processes to simply workflows across the industry. Not only does automation reduce manual labour and thereby save time, it also enhances the productivity of sales teams. Why Go for Sales Automation? Sales automation has a wide variety of benefits.

Sales 52

Sales Analytics Surveys Time management 52

JustCall

APRIL 20, 2023

However, owing to the following, its users have started looking for better alternatives: Technical glitches Bugs Constant installation and reinstallation This is why, in this blog, we will explore the top 8 CloudCall competitors for 2023, and talk about how to choose a VoIP provider in detail to help you make an informed decision for your business.

voip 52

voip CRM call center software Interactive Voice Response 52