Beyond Philosophy

SEPTEMBER 14, 2023

Are you ready for AI? Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. These predictions will ostensibly come from AI.

Self service 221

Self service Analytics Personalization Consulting 221

ProProfs Blog

JULY 20, 2021

Zoho Survey is a popular survey creation tool that helps you create a reliable and actionable survey in minutes. It has all the features required to create a basic survey. Any user can easily access a wide range of built in reports and interactive charts while analyzing the survey responses.

Surveys 78

Surveys Feedback Real estate Enterprise 78

Enghouse Interactive

JANUARY 27, 2021

Trends and Realities of Successful Organizations (Blog Series). In our first blog in this series, we explored how successful companies focus on implementing and optimizing the use of new technologies that help improve the customer experience. Blog #2 of 4: It’s NOT just another channel. Video is the new Face-to-Face.

Contact Center 92

Contact Center Technology Customer centricity Analytics 92

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Feedback 157

Feedback Analytics Multichannel Surveys 157

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 83

Analytics Feedback Metrics Surveys 83

Enghouse Interactive

JANUARY 13, 2021

AI, Teams UC and Video. . Blog Series #1 of 4: New decade! With improved access to Knowledge Bases, AI developed proactive solution proposals and better repetitive issue deflection, speeds up responsiveness and treats exceptional cases with the priority care they require. Boost agent productivity (32.3% New approach?

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Enghouse Interactive

OCTOBER 19, 2020

AI Makes It Possible (Blog Series). Constant Learning Improves AI Recommendations. Blog #3 of 4 With context, AI seeks to improve more quickly than ever. Analyzing all feedback via AI. It’s all in the approach and how the data is analyzed. This is foundational to understanding causality. Aggregating.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do.

Wait times 95

Wait times Feedback CRM Surveys 95

TechSee

JUNE 10, 2021

This blog challenges that status quo. Deal with Data Analytics. Data analytics can also help companies assess the types of calls that resulted in a No Fault Found truck roll – a huge waste of time and resources — and develop remote solutions that would improve future workflows. Smart Scheduling with AI.

Self service 207

Self service Analytics Transportation Healthcare 207

ProProfs Blog

APRIL 25, 2019

Further, customer surveys have played a crucial part in data collection since their inception and will continue to do so in the foreseeable future. Keeping this in mind, we got in touch with renowned market researcher Jake Pryszlak to get his views on how surveys can help in market research. It all depends on who you are.

Surveys 102

Surveys Feedback Advertising Marketing 102

Quiq

FEBRUARY 2, 2023

Software Engineer at Quiq helping to enhance our Quiq product with data…Lots and lots of data. On behalf of the team at Quiq, I am proud to introduce you to our latest product offering, Quiq Insights ! Quiq Insights is a data analytics tool that provides a powerful lens to view your customer interactions, journeys, and more.

Analytics 80

Analytics Contact Center Engineering Surveys 80

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. Artificial Intelligence (AI), in particular, is bringing great improvements to the contact center. With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements.

Contact Center 52

Contact Center Self service Analytics Banking 52

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 83

Analytics Customer Experience Management Surveys 83

Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Comm100

OCTOBER 17, 2023

Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms.

Customer Service 78

Customer Service Interactive Voice Response Multi-channel support Multichannel 78

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. The NobelBiz reporting and analytics tools provide valuable insights into customer interactions, agent performance, and operational efficiency.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

JivoChat

JUNE 29, 2023

With countless options at their fingertips, consumers seek more than just products—they crave an unforgettable brand experience. In this blog post, we’ll delve into the key strategies that successful E-commerce entrepreneurs and key opinion leaders employ to create an unforgettable brand experience.

Analytics 88

Analytics Chatbots Feedback Surveys 88

Spearline

JUNE 2, 2022

It surveyed people in a broad range of job roles and found that 55% of contact centers hope to leverage technology to reduce costs or boost productivity in 2022. Things have shifted over the last few years however, with the focus of AI moving from customer service ‘bots’, to making improvements to other interactions.

Contact Center 98

Contact Center Technology Cloud contact Business Process Outsourcing 98

Cisco - Contact Center

FEBRUARY 18, 2020

Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.

Contact Center 130

Contact Center Enterprise Self service contact center solutions 130

Nicereply

FEBRUARY 29, 2024

These are the ones who know what challenges users face while engaging with your product. For instance, if a product feature is unavailable for technical reasons, consider announcing it so your users know about it. This date, clubbed with customer surveys, helped Spotify understand how each user felt at each touch point.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. Move away from quantitative feedback to analyse more qualitative data, from the words they use when they interact with you digitally to free-text survey responses.

Surveys 95

Surveys Best practices Analytics Feedback 95

SmartAction

FEBRUARY 13, 2024

This involves: Gathering Data : Utilize customer service logs, feedback surveys, and website analytics to understand your most frequent inquiries. Look for patterns in questions related to product availability, shipping times, order processing, cancellations, returns, or package tracking.

Best practices 64

Best practices Virtual Agent Management Chatbots 64

Cisco - Contact Center

SEPTEMBER 17, 2020

This month, we’re introducing enhancements to Webex Experience Management , our cloud-based AI/ML powered experience management solution, that helps businesses understand their customer journeys across all touchpoints in the organization, so they can make improvements resulting in higher customer satisfaction and lower churn.

contact center solutions 128

contact center solutions Contact Center Surveys Enterprise 128

CSM Magazine

DECEMBER 19, 2023

Research and market analytics When growing your small business, check out the market. To conduct market research, you can use analytics. You can either buy big data from other companies or use data analytic tools to gain customer insights. Think about offering your existing products in new ways, like subscriptions or bundles.

Advertising 52

Advertising Analytics Marketing Big data 52

TechSee

JUNE 25, 2019

Artificial intelligence (AI) – the science that deals with the creation of human-like learning and reasoning capabilities – has been catapulted into the spotlight in recent years. It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers.

Technology 122

Technology Customer Service Gamification Contact Center 122

Nicereply

MAY 7, 2024

To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. A pain point is a persistent or recurring problem which customers face in their daily lives, especially when interacting with a business, product, or service. It solves a problem.

Sales 52

Sales Management Surveys Wait times 52

ProProfs Blog

DECEMBER 6, 2021

Using this cloud-based solution, you can generate contact forms, registration forms, application forms, surveys, payment forms, and more. ProProfs Survey Maker. ProProfs Survey Maker is the world’s most versatile survey and form-making tool that enables users to ask any question, the way they want. Surveys for feedback.

Surveys 78

Surveys Enterprise Feedback CRM 78

Callminer

AUGUST 6, 2019

Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Lumoa

FEBRUARY 2, 2023

Businesses focused on product arrangement, purchasing/return processes, and employee helpfulness. CX includes product quality, ease of use, pricing , delivery speed, and more. These metrics reveal how your customers feel about your products and services. Lumoa offers a wide range of survey solutions to meet your needs.

Customer Experience 94

Customer Experience Chatbots Surveys Journey mapping 94

Cisco - Contact Center

JANUARY 27, 2020

Their survey of 362 firms found that although 80% of the firms believed that they delivered a “superior service” only 8% of the firm’s customers believed that. In our own Cisco survey of 700 contact center executives across 7 countries, 79% agreed that customer experience has a significant impact on business results.

Contact Center 92

Contact Center contact center solutions Enterprise Cloud contact 92

Nicereply

APRIL 5, 2023

AI-powered solutions are, and shaping a new era of personalized, seamless, and efficient interactions. Let’s dive into how AI transforms the customer experience and all factors that influence it. Uber : Uber’s platform leverages AI in its customer service segment to offer effective chatbot assistance with various requests.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

Nicereply

OCTOBER 24, 2023

It’s not just their products or services; it’s the memorable experiences they create. CX refers to the perceptions, emotions, and reactions that a customer has while interacting with a brand, product, or service across all touchpoints. Businesses recognized that simply delivering a product wasn’t enough.

Customer Experience 59

Customer Experience Feedback Airlines Analytics 59

Cisco - Contact Center

MAY 13, 2020

Customer experience is becoming critical in the battle for customer loyalty and is now considered the top competitive differentiator outweighing brand, product quality, and price. Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences. Find out more about Selligent.

Customer Experience 98

Customer Experience Contact Center contact center solutions Analytics 98

Cisco - Contact Center

AUGUST 3, 2020

This open platform architecture enables our customers to easily add and integrate with advanced cloud applications such as AI-based virtual agents, advanced data analytics, workforce optimization, and other Webex applications, including Webex Experience Management, Webex Calling, and Webex Control Hub.

Contact Center 124

Contact Center Technology contact center solutions Virtual Agent 124

ProProfs Blog

JUNE 25, 2021

Qualtrics is one of the most sought after survey maker software in the market. Versatile features like interesting question types , survey scheduling option, survey reminders, and advanced analytics features are all that you need to create a basic survey in a hassle-free manner. Low Collaboration Features.

Surveys 78

Surveys Enterprise Analytics Personalization 78

Natalie Petouhof

AUGUST 15, 2022

Ideally, listening uses advanced analytics and artificial intelligence (AI) to uncover issues and opportunities. This could mean eliminating pain points in the customer journey, developing new products and services, or developing self-service tools and technologies that increase convenience. Clearly, there’s a gap to close.

Customer Experience 52

Customer Experience Analytics Big data Surveys 52