Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . Blog #3 of 4: Customer-facing agents. AI – Finds What’s Been Overlooked. Agent Analytics (28.4% Back office support.

Contact Center 67

Contact Center Self service Chatbots Average Handle Time 67

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. How AI-Enabled Super-Agents Improve CX. Enable your Super-Agents with AI to Deliver Better CX. Adopt automation to make operations more efficient and agents more productive. Leverage AI to Transform the Customer Experience.

Self service 78

Self service Contact Center Benchmark Chatbots 78

REVE Chat Blog

MARCH 18, 2020

Building a good chatbot is a daunting task but at the same time, it is important to understand the key chatbot metrics and how they are performing to achieve your goals. Simply automating business tasks with an AI chatbot isn’t enough. Why chatbot analytics matter? . Chatbot analytics: User metrics.

Chatbots 81

Chatbots Metrics Analytics Banking 81

ProProfs Blog

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? Enhance Employee Engagement and Productivity.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

REVE Chat Blog

MARCH 18, 2020

Building a good chatbot is a daunting task but at the same time, it is important to understand the key chatbot metrics and how they are performing to achieve your goals. Simply automating business tasks with an AI chatbot isn’t enough. Why chatbot analytics matter? . Chatbot analytics: User metrics.

Chatbots 77

Chatbots Metrics Analytics Banking 77

Callminer

AUGUST 6, 2019

Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

AWS Machine Learning

AUGUST 2, 2024

This blog is part of the series, Generative AI and AI/ML in Capital Markets and Financial Services. Investors and analysts closely watch key metrics like revenue growth, earnings per share, margins, cash flow, and projections to assess performance against peers and industry trends.

Engineering 130

Engineering Scripts Metrics APIs 130

AWS Machine Learning

JANUARY 28, 2025

This process makes sure that solutions align with the companys quality standards and policy guidelines before deploying them to production. By investing in robust evaluation practices, companies can maximize the benefits of LLMs while maintaining responsible AI implementation and minimizing potential drawbacks.

Management 113

Management APIs Engineering Metrics 113

AWS Machine Learning

JULY 24, 2024

This post is a joint collaboration between Salesforce and AWS and is being cross-published on both the Salesforce Engineering Blog and the AWS Machine Learning Blog. Salesforce Einstein is a set of AI technologies that integrate with Salesforce’s Customer Success Platform to help businesses improve productivity and client engagement.

Engineering 127

Engineering CRM SaaS Sales 127

Enghouse Interactive

FEBRUARY 18, 2021

Trends and Realities of Successful Organizations (Blog Series). Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes. Blog #4 of 4: Key Findings and Where to Focus Your Optimization Efforts . Here’s how to do the right thing, right now.

Contact Center 56

Contact Center Analytics Self service Metrics 56

AWS Machine Learning

MARCH 3, 2023

Machine learning (ML) can help companies make better business decisions through advanced analytics. In this blog post, we’ll look at how Amazon SageMaker Canvas delivers faster and more accurate model training times enabling iterative prototyping and experimentation, which in turn speeds up the time it takes to generate better predictions.

Benchmark 100

Benchmark Big data Banking Analytics 100

Pointillist

SEPTEMBER 26, 2018

But the majority are still not able to show how the customer experience metrics they collect directly impact business performance or how they are using them to improve customer experience. Take Direct Action Based on Your Customer Experience Metrics. b) Input for Product Development. Use NPS to Prioritize Product Improvements.

Metrics 65

Metrics Customer Experience Analytics Feedback 65

AWS Machine Learning

FEBRUARY 13, 2024

They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns. Self-checkout process BigBasket introduced an AI-powered checkout system in their physical stores that uses cameras to distinguish items uniquely. Log model training metrics.

Engineering 130

Engineering Gamification Big data Scripts 130

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Enterprise 119

Enterprise Best practices Analytics Metrics 119

TechSee

AUGUST 26, 2024

In this blog post, we will explore these pain points, discuss best practices, and describe how AI and automation can not only improve call center customer service – they can revolutionize it. These two metrics are closely related, as longer handle times will naturally result in longer wait times for customers.

Call Center 124

Call Center Customer Service Average Handle Time Interactive Voice Response 124

NobelBiz

FEBRUARY 27, 2024

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 129

Chatbots Engineering APIs Technology 129

Enghouse Interactive

JANUARY 13, 2021

AI, Teams UC and Video. . Blog Series #1 of 4: New decade! With improved access to Knowledge Bases, AI developed proactive solution proposals and better repetitive issue deflection, speeds up responsiveness and treats exceptional cases with the priority care they require. Boost agent productivity (32.3% New approach?

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Cisco - Contact Center

FEBRUARY 18, 2020

Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.

Contact Center 94

Contact Center Enterprise Self service contact center solutions 94

Lumoa

MARCH 20, 2018

From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback.

Customer Experience 107

Customer Experience B2C Journey mapping B2B 107

ProProfs Blog

APRIL 25, 2019

To run a successful eCommerce operation today, you need a lot more besides a competent eCommerce platform, a good range of products, a great shipping service, and some straightforward business policies. Google Analytics. Heap Analytics. Google Analytics. Moz is yet another analytics tool for advanced metrics tracking.

Analytics 112

Analytics CRM Engineering Marketing 112

AWS Machine Learning

MAY 8, 2024

They focused on improving customer service using data with artificial intelligence (AI) and ML and saw positive results, with their Group AI Maturity increasing from 50% to 80%, according to the TM Forum’s AI Maturity Index. It also helps maintain an experiment version tracking system.

Telecommunications 123

Telecommunications Analytics Engineering Entertainment 123

Outsource Consultants

JANUARY 24, 2025

Contact center quality monitoring evaluates agent performance using call recordings, KPIs, and AI analytics to improve customer service quality. This blog post explores the key components, best practices, and cutting-edge technologies that drive effective quality monitoring in contact centers.

Best practices 67

Best practices Contact Center Technology Schedule adherence 67

Totango

FEBRUARY 12, 2025

A single product champion might push for renewal, while executive decision-makers require additional proof of ROI. Maintain predictable retention metrics while identifying cross-sell or upsell opportunities. It integrates various metrics and dimensions into a unified framework that reflects the intricacies of your enterprise clients.

Enterprise 62

Enterprise Metrics Accountability Construction 62

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

AWS Machine Learning

NOVEMBER 7, 2024

While organizations continue to discover the powerful applications of generative AI , adoption is often slowed down by team silos and bespoke workflows. To move faster, enterprises need robust operating models and a holistic approach that simplifies the generative AI lifecycle. Generative AI gateway Shared components lie in this part.

Enterprise 112

Enterprise APIs Government Accountability 112

AWS Machine Learning

SEPTEMBER 11, 2024

Common examples of time series data include sales revenue, system performance data (such as CPU utilization and memory usage), credit card transactions, sensor readings, and user activity analytics. This solution employs machine learning (ML) for anomaly detection, and doesn’t require users to have prior AI expertise. anomalyScore":0.0,"detectionPeriodStartTime":"2024-08-29

Management 114

Management Metrics Construction Sales 114

AWS Machine Learning

SEPTEMBER 8, 2023

In this blog post, we demonstrate how Duke Energy , a Fortune 150 company headquartered in Charlotte, NC., The company has used AI to inspect generation assets and critical infrastructure and has been exploring opportunities to apply AI to the inspection of utility poles as well. from ImageNet or other large open datasets).

Government 119

Government Metrics Analytics Technology 119

AWS Machine Learning

JUNE 27, 2023

This blog post is co-written with Marat Adayev and Dmitrii Evstiukhin from Provectus. When machine learning (ML) models are deployed into production and employed to drive business decisions, the challenge often lies in the operation and management of multiple models. This step produces an expanded report containing the model’s metrics.

Engineering 114

Engineering APIs Scripts Entertainment 114

AWS Machine Learning

DECEMBER 20, 2022

AWS no-code low-code (LCNC) data and AI services enable nontechnical teams to perform the initial data screening, prioritize data onboarding, accelerate time-to-insights, and free valuable technical resources—creating an enduring competitive advantage. For detailed information, please refer to this blog. Data ingestion.

Engineering 126

Engineering Finance Marketing Metrics 126

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Wait times 105

Wait times Feedback CRM Surveys 105

Cisco - Contact Center

AUGUST 3, 2020

This open platform architecture enables our customers to easily add and integrate with advanced cloud applications such as AI-based virtual agents, advanced data analytics, workforce optimization, and other Webex applications, including Webex Experience Management, Webex Calling, and Webex Control Hub.

Contact Center 116

Contact Center Technology contact center solutions Virtual Agent 116

Pointillist

MAY 19, 2020

Pointillist surveyed over 1,050 CX, analytics, customer care and marketing professionals from a variety of industries across the world to discover what separates leaders from laggards. Over 50% of companies also have a role or team dedicated to journey management or journey analytics. “ Kerry Bodine CEO Bodine & Co.

Management 94

Management Journey mapping Analytics Customer centricity 94

AWS Machine Learning

APRIL 12, 2023

This is a guest blog post co-written with Hussain Jagirdar from Games24x7. With “Science of Gaming” as their core philosophy, they have enabled a vision of end-to-end informatics around game dynamics, game platforms, and players by consolidating orthogonal research directions of game AI, game data science, and game user research.

Scripts 107

Scripts APIs Metrics Best practices 107

Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. This requires tools that are able to understand what customers are saying in a deeper, more intuitive manner, using AI-based text analytics and Natural Language Processing.

Surveys 95

Surveys Best practices Analytics Feedback 95

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency.

Healthcare 124

Healthcare Government Engineering APIs 124