REVE Chat Blog

MARCH 18, 2020

Building a good chatbot is a daunting task but at the same time, it is important to understand the key chatbot metrics and how they are performing to achieve your goals. Simply automating business tasks with an AI chatbot isn’t enough. Why chatbot analytics matter? . Chatbot analytics: User metrics.

Chatbots 81

Chatbots Metrics Analytics Banking 81

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Careful and well-implemented text analytics can easily reveal dozens of improvement ideas. However, first, you have to know where to look!

Analytics 83

Analytics Feedback Metrics Surveys 83

ChurnZero

AUGUST 15, 2024

One of the most effective ways to achieve this is to leverage AI for customer retention by using it to understand customer trends and mitigate churn risks. And yes, there will be some shameless plugs for UpdateAI—I’m not just the Head of Customer Success and Community; I’m also the biggest fan of our own product!

Customer retention 52

Customer retention Management Accountability Analytics 52

Enghouse Interactive

JANUARY 13, 2021

AI, Teams UC and Video. . Blog Series #1 of 4: New decade! With improved access to Knowledge Bases, AI developed proactive solution proposals and better repetitive issue deflection, speeds up responsiveness and treats exceptional cases with the priority care they require. Boost agent productivity (32.3% New approach?

Contact Center 61

Contact Center Scripts Cloud contact Technology 61

REVE Chat Blog

MARCH 18, 2020

Building a good chatbot is a daunting task but at the same time, it is important to understand the key chatbot metrics and how they are performing to achieve your goals. Simply automating business tasks with an AI chatbot isn’t enough. Why chatbot analytics matter? . Chatbot analytics: User metrics.

Chatbots 77

Chatbots Metrics Analytics Banking 77

NobelBiz

OCTOBER 15, 2024

With advancements in AI, data analytics, and omnichannel technologies, the way in which businesses engage with customers is exponentially changing. By 2025, these strategies will push past classic personalization into leveraging AI, real-time data, and advanced analytics to create experiences that are truly predictive and immersive.

Call Center 52

Call Center Virtual Agent Analytics Chatbots 52

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

NobelBiz

FEBRUARY 27, 2024

Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. Chatbots : AI-powered chatbots handle routine queries, providing quick and accurate responses.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Enterprise 115

Enterprise Best practices Analytics Metrics 115

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Feedback 83

Feedback Consulting Consulting Enterprise 83

AWS Machine Learning

SEPTEMBER 11, 2024

Common examples of time series data include sales revenue, system performance data (such as CPU utilization and memory usage), credit card transactions, sensor readings, and user activity analytics. This solution employs machine learning (ML) for anomaly detection, and doesn’t require users to have prior AI expertise. anomalyScore":0.0,"detectionPeriodStartTime":"2024-08-29

Management 97

Management Metrics Construction Sales 97

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

AWS Machine Learning

MARCH 3, 2023

Machine learning (ML) can help companies make better business decisions through advanced analytics. In this blog post, we’ll look at how Amazon SageMaker Canvas delivers faster and more accurate model training times enabling iterative prototyping and experimentation, which in turn speeds up the time it takes to generate better predictions.

Benchmark 84

Benchmark Big data Banking Analytics 84

AWS Machine Learning

FEBRUARY 13, 2024

They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns. Self-checkout process BigBasket introduced an AI-powered checkout system in their physical stores that uses cameras to distinguish items uniquely. Log model training metrics.

Engineering 117

Engineering Gamification Big data Scripts 117

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Customers expect better and faster pre and post purchase services.

Customer Service 252

Customer Service Chief Customer Officer Contact Center Consulting 252

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 120

Chatbots Engineering APIs Technology 120

Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

Cisco - Contact Center

FEBRUARY 18, 2020

Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.

Contact Center 133

Contact Center Enterprise Self service contact center solutions 133

Comm100

APRIL 2, 2024

Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support. The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement.

Wait times 97

Wait times Feedback CRM Surveys 97

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. How Can AI Help in Overcoming Challenges in the Healthcare Sector? Read on and thank us later.

Healthcare 52

Healthcare Contact center software Chatbots Best practices 52

NobelBiz

MARCH 26, 2024

Customer Experience Automation can encompass a range of technologies such as AI and Machine Learning, Chatbots and IVR Systems, Data Analytics and Insights. Predictive analytics: Leveraging data analytics to anticipate customer needs and behaviors, enabling proactive engagement and personalized experiences.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.”

Call Center 52

Call Center Customer Service Contact center software Chatbots 52

Callminer

AUGUST 6, 2019

Call Center Monitoring: All call analytics which can be tracked and measured are in call center monitoring software. The most sophisticated solutions offer multi-channel text and speech analytics. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Chatbots 54

Chatbots Feedback Customer centricity Wait times 54

NobelBiz

AUGUST 27, 2024

This technology, powered by AI, changes the way incoming calls are managed, making sure that customers are swiftly directed to the right agent or department. AI-driven call routing analyzes calls and directs them to the best-suited agent, leading to a 20% reduction in handling time and a 15% boost in customer satisfaction.

Interactive Voice Response 52

Interactive Voice Response Contact Center Call Center Wait times 52

Fonolo

MAY 30, 2023

It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too. In fact, Gartner reports that by 2025, 60% of contact centers will have implemented AI-driven workforce management tools to help optimize scheduling and resource allocation. The results?

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 83

Analytics Customer Experience Management Surveys 83

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency.

Healthcare 106

Healthcare Government Engineering APIs 106

Hodusoft

MAY 11, 2022

These vendors offer unique sets of features such as call routing, audio conferencing, real-time analytics, etc. . It provides essential call analytics that helps in improving your engagement practices. For instance, it can use the speech analytics feature to generate reports and derive actionable insights to improve conversion rates.

voip 98

voip Analytics industry standards Government 98

JustCall

APRIL 3, 2024

It shows more customers are interested in your product or service. This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most! JustCall’s team members’ analytics can help. A surge in call volume is always good news for your business.

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

JustCall

AUGUST 8, 2023

There’s a revolution in the way businesses deal with consumers, and the reason is conversational AI. The AI tools and techniques enable customized and efficient communication at scale, leading to improved customer satisfaction and increased sales. In this blog, we will discuss the advantages, trends, and use cases.

Real estate 52

Real estate Chatbots CRM Finance 52

Hodusoft

JULY 19, 2023

In this blog, we will explore everything related to inbound call center software. Improved Efficiency and Productivity: The software streamlines call handling processes, automates repetitive tasks, and optimizes agent workflows to maximize operational efficiency. Prioritize features that meet your precise business needs.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. Look no further!

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

AWS Machine Learning

JANUARY 5, 2024

This post was written in collaboration with Bhajandeep Singh and Ajay Vishwakarma from Wipro’s AWS AI/ML Practice. This increases the cost of infrastructure maintenance and hampers productivity. Its AI/ML solutions drive enhanced operational efficiency, productivity, and customer experience for many of their enterprise clients.

Management 127

Management APIs Engineering Government 127

CSM Magazine

APRIL 20, 2022

Embrace analytics to boost your wellbeing strategy. In our last blog , we asked the question ‘what does wellbeing really mean?’ While many organisations are busy leveraging analytics to uncover the voice of the customer, the same cannot be said when it comes to truly understanding agents. 3 ways to de-stress the workforce.

Technology 52

Technology Coaching Analytics Enterprise 52

Cisco - Contact Center

JUNE 18, 2020

We acquired Voicea, and quickly integrated new AI-powered agent call transcription capabilities that improve productivity and call wrap-up efficiency through best in class word error rate and transcription accuracy performance. Aragon’s analysis evaluated key areas such as product strategy, performance and execution, and global reach.

Contact Center 132

Contact Center Enterprise contact center solutions Cloud contact 132