CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. Here you will discover five leading SaaS tools for your office. Software as a Service (SaaS) has become the new normal of the 2020s. Well, 48% of companies have a one-year contract with a SaaS application on average.

SaaS 52

SaaS Management Transportation Analytics 52

JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

Babelforce

DECEMBER 9, 2021

In this post: What is SaaS? What sets SaaS apart? How does SaaS add value to CX? CX strategies that SaaS makes possible. What is SaaS? SaaS stands for Software as a Service. Software as a service (SaaS). SaaS is the most commonly used model. What sets SaaS apart? Virtualisation ? ? ?

SaaS 52

SaaS APIs Contact Center CRM 52

CustomerSuccessBox

APRIL 19, 2021

It’s unlike most SaaS B2B businesses not addressing customer retention. In our last blog, we discussed the 7 data points that you need to monitor to reduce customer churn, here we will talk about the 3 kinds of early warning systems to drive b2b saas customer retention. But the problem lies in which data to look for.

Customer retention 52

Customer retention SaaS B2B Upselling 52

ShepHyken

DECEMBER 6, 2019

These growing customer expectations of superior service continue to drive companies’ efforts to look for advanced digital solutions to meet customer demands. The post Guest Blog: How to Provide Fast and Personal Customer Support in a World that Cannot Wait appeared first on Shep Hyken.

Customer Support 177

Customer Support Personalization SaaS Analytics 177

CustomerSuccessBox

APRIL 29, 2022

* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. SaaS retention strategies that work help you turn hard-won consumers into long-term customers, and long-term customers into powerful advocates! Yet, success remained elusive.

SaaS 52

SaaS Customer retention Metrics B2B 52

JivoChat

FEBRUARY 17, 2022

Developing strategies to learn how to sell SaaS B2B can be challenging. The SaaS (Software as a Service) area also has particularities that need to be taken into consideration. But, in terms of B2B SaaS, that’s different. . B2B SaaS buyers usually are looking for one specific product that can solve their pain points.

B2B 52

B2B SaaS B2C Sales 52

CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. Let’s walk through this guide to know more about upselling strategies that you need for your B2B SaaS business. Why are B2B SaaS upselling strategies important? But, is that as easy as it sounds?

Upselling 52

Upselling B2B SaaS Feedback 52

CSM Practice

FEBRUARY 1, 2021

The kickoff meeting is usually the first live interaction Customer Success has with a new customer. Showing up for the kick-off meeting with a grasp of this information will show the customer that you value their time and their business. . The next step in preparing for the kickoff meeting is to prepare the customer.

Technical Support 76

Technical Support Sales Metrics SaaS 76

Integrity Solutions

NOVEMBER 2, 2018

The three most common SaaS sales challenges can be overcome and lead to breakthrough levels of success. Salespeople who are working with Software as a Service (SaaS) solutions often struggle with three challenges in particular that can keep them from hitting their numbers and reaching their full performance potential. by Boris Zecevic.

SaaS 77

SaaS Sales Coaching Customer Care 77

CustomerSuccessBox

APRIL 19, 2021

Systems can be configured to meet one’s use case and needs. Keeping a tab on what parts are activated and what is not, can greatly impact your b2b saas customer retention. . The post 7 Data Points That Drive Customer Retention For SaaS Business appeared first on The Customer Success Blog for SaaS | CustomerSuccessBox.

Customer retention 52

Customer retention SaaS APIs Metrics 52

CustomerSuccessBox

AUGUST 8, 2019

If you own, manage or work for a Software as-a-Service (SaaS) business, you are embroiled in quite a heated competition on a daily basis. Let’s take a look at the purpose of customer success for SaaS businesses. SaaS businesses far and wide are now assigning market resources specifically to attain the goal of customer success.

SaaS 56

SaaS Sales Consulting Consulting 56

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking.

SaaS 96

SaaS Feedback Surveys B2B 96

CustomerSuccessBox

MAY 6, 2021

Involving early adopters and champions during all status meetings and review sessions during the implementation phase have manyfold benefited-. Implement analytics on client usage data and key SaaS metrics for client meetings or internal executive and board reviews. Step 8: Regular Onboarding Business Review Meetings .

Customer retention 52

Customer retention SaaS Calibration Analytics 52

ProProfs Blog

DECEMBER 27, 2018

Before we discuss how SaaS help desk software enables you to accomplish your business objectives, let us quickly learn what a help desk software tool is. By foreseeing future changes, an organization can effectively meet industry challenges. This is where you realize the importance of help desk software.

SaaS 109

SaaS Airlines Customer retention Finance 109

ClientSuccess

FEBRUARY 26, 2020

SaaS sales experiences are not necessarily known to be smooth sailing, and customers might still have plenty of questions about your product and its value coming out of this process. Here are a few factors that can help set the stage for amazing SaaS onboarding experiences: Familiarity with the customer and their goals.

SaaS 52

SaaS Metrics Sales Accountability 52

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. As modern consumers continue to shop anywhere and anytime, seamless omnichannel CX across various devices and touchpoints is a must for SaaS.

SaaS 60

SaaS Feedback Surveys B2C 60

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

ClientSuccess

MAY 8, 2019

I’m excited to continue on with our blog series on customer success metrics. The topic I will cover in this blog is on the top five customer success health metrics. Whereas DAU/MAU ratio measures the frequency of using a SaaS solution, product adoption measures *breadth* and *depth* of using a SaaS solution.

SaaS 59

SaaS Metrics Accountability industry standards 59

ClientSuccess

JUNE 22, 2021

Although most SaaS companies are still operating remotely, the signs are pointing to a return to offices. While this means you’ll be able to work in a closer capacity with coworkers, it also means the return of in-person customer meetings. In-person meetings, especially those with clients, require clear goals and agenda items. .

Personalization 52

Personalization Metrics SaaS Accountability 52

ClientSuccess

FEBRUARY 26, 2020

SaaS sales experiences are not necessarily known to be smooth sailing, and customers might still have plenty of questions about your product and its value coming out of this process. Here are a few factors that can help set the stage for amazing SaaS onboarding experiences: Familiarity with the customer and their goals.

SaaS 52

SaaS Metrics Sales Accountability 52

ClientSuccess

DECEMBER 5, 2022

A Customer Advisory Board (CAB) is a powerful tool for SaaS companies to maximize customer success. This will help you further understand their needs and develop your product in a meaningful way which meets the needs of each customer segment. The CAB is an integral part of any successful SaaS business, so make sure to have a plan for.

SaaS 87

SaaS Customer advocacy Feedback Enterprise 87

Totango

SEPTEMBER 6, 2022

For a SaaS company, an excellent QBR strategy can help you ensure you’re providing a product experience that will make customers want to renew their subscription during renewal time. In this article, we’ll cover the essentials of QBRs and how to make them work for your SaaS business. What Is a QBR?

SaaS 106

SaaS Technical Support Benchmark Accountability 106

ShepHyken

SEPTEMBER 12, 2016

Without this basic foundation, there is no relationship, only your customer disappearing in search of someone else who can meet their needs. Skyrocket SaaS Growth: 56 Must Read Tips From Top SaaS Companies by Adam Feber. My Comment: Don’t be misled to thinking this article is for just SaaS types of businesses.

Customer Service 284

Customer Service SaaS Customer Experience Marketing 284

CSM Practice

FEBRUARY 1, 2021

The kickoff meeting is usually the first live interaction Customer Success has with a new customer. Showing up for the kick-off meeting with a grasp of this information will show the customer that you value their time and their business. The next step in preparing for the kickoff meeting is to prepare the customer. Next steps.

Technical Support 40

Technical Support Sales Metrics SaaS 40

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Blog content.

B2B 116

B2B Journey mapping SaaS Engineering 116

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product.

Journey mapping 77

Journey mapping SaaS Enterprise B2B 77

CustomerSuccessBox

DECEMBER 13, 2021

The following is the list of curated readings that will add value, if implemented, to your SaaS business. Read the blog from CustomerSuccessBox. “ How to Set Your Kick-off Meetings Up for Success ? ”- The first live interaction that a new customer has with your CS team is during the kick-off meeting.

SaaS 52

SaaS 52

Nicereply

NOVEMBER 23, 2023

Meeting these demands isn’t just a strategy; it’s essential for building trust and growing your brand. Here’s how you can embed these pearls of wisdom into your day-to-day activities: Start-of-Day Motivation: Kick off team meetings by sharing a quote.

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

Amity

NOVEMBER 23, 2013

As the SaaS business model evolves, converting free trial customers to paying customers has become the most important activity for mnay SaaS companies. However, our approach to free trials remains stuck in the early days of the SaaS industry. Selfridge coached customers to meet their goals and the rest is retailing history.

SaaS 48

SaaS Coaching Sales Enterprise 48

Nicereply

JUNE 17, 2021

As a B2B SaaS company that works with organizations to provide employee programming, recognition incentives, and rewards, our Customer Success team fields a range of inquiries. But we also understood that as an evolving SaaS company, every interaction with a customer was an opportunity for feedback on our service or the product itself.”.

Feedback 105

Feedback SaaS B2B Education 105

LiveChat

NOVEMBER 13, 2018

If you still wonder how to make a great customer success strategy , read the recent post – Customer Success Management in SaaS – LiveChat Team Strategy. Typical tasks of a customer success manager in SaaS. Constant improvement is a must especially in SaaS industry – you need to have a hand on the pulse.

SaaS 54

SaaS Management Feedback Customer Support 54

Totango

NOVEMBER 8, 2021

As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. These are some of the most critical criteria technology solutions must meet in order to deliver a competitive customer experience under the new normal.

Customer Experience 104

Customer Experience SaaS Best practices Surveys 104

CSM Practice

MAY 22, 2020

More and more SaaS businesses are realizing the value of having a customer success team to ensure the continued success of their customers. Successful customers are more likely to renew and pay more through renewals and expansion, ensuring a steady revenue growth for SaaS businesses. Activity goals such as logins, meetings, or EBRs.

SaaS 126

SaaS Metrics Accountability Customer centricity 126

Totango

DECEMBER 8, 2020

This makes CS team accountability easier and 1:1s more productive to ensure the team is meeting customer and company-wide goals. . The best way to reaffirm the connection between best practices and subjective experience is to hold regular one-on-one meetings between CS team members and their managers. Optimize One-on-Ones.

Accountability 93

Accountability SaaS Best practices Enterprise 93

Amity

NOVEMBER 11, 2013

In the SaaS industry we transformed the delivery of technology from Hard Offerings to Soft Offerings over a decade ago. This requires dynamic processes tuned to meet the needs, desires, goals and challenges of the individual customer. SaaS is a Soft Offering. The delivery model is pure SaaS. It is time to finish the job.

SaaS 48

SaaS Entertainment Construction CRM 48

Totango

SEPTEMBER 13, 2022

Having a playbook in place can help you deliver better results for your SaaS customers and yield higher satisfaction, retention, and revenue for your business. What Are The Benefits Of Having A Customer Success Playbook in SaaS? The benefits of customer success playbooks for SaaS providers are numerous.

SaaS 87

SaaS Upselling Best practices Customer retention 87