3 Common Challenges in SaaS Sales

Integrity Solutions

The three most common SaaS sales challenges can be overcome and lead to breakthrough levels of success. Here’s a closer look at these common roadblocks for SaaS salespeople, along with some tips for addressing them as part of your sales training development strategies.

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7 Tips for Better SAAS Board Meetings

AskNicely

We interviewed directors of SaaS startups to get their insights. So don’t come into the board meeting as the external CEO, being the “everything is rosy” cheerleader. ” The same goes after pretty much any heated board meeting.

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5 SaaS Renewal Process Best Practices for Customer Retention

Totango

You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. The Top 5 SaaS Renewal Best Practices. We’ve gathered 5 of our favorite SaaS renewal best practices to help you remove the stress from your retention process: Define your customer.

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7 Tips for Better SAAS Board Meetings

AskNicely

We interviewed directors of SaaS startups to get their insights. So don’t come into the board meeting as the external CEO, being the “everything is rosy” cheerleader. ” The same goes after pretty much any heated board meeting.

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SaaS Customer Onboarding: Why It’s Valuable to Software Companies

TeamSupport

Too often however, they are let down when software training begins and ends with a single meeting or session. Your SaaS customer support team. If they go through a great SaaS onboarding experience , knowledge will spread naturally as needed throughout the entire company.

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Reducing Churn: ROI-Focused SaaS Strategies for Customer Success

Totango

ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. Reducing Churn with SaaS Strategies. The digital transformation of business has empowered customers to expect responsive, personalized service from SaaS providers. The following SaaS strategies for customer success are all based on using data to create an intuitive customer experience: Rapidly onboarding. Why SaaS Customers Churn.

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How SaaS Help Desk Software Helps in Achieving Business Goals

ProProfs Blog

Before we discuss how SaaS help desk software enables you to accomplish your business objectives, let us quickly learn what a help desk software tool is. By foreseeing future changes, an organization can effectively meet industry challenges.

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5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI

Totango

Customer expectations and demands on enterprises have never been so high, or so personal—especially for SaaS companies who are at the forefront of both the modern wave of technology and the new customer-centricity business model. customer centric enterprise Marketing SaaS Marketing

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Customer Success Management in SaaS – LiveChat Team Strategy

LiveChat

Every company, especially SaaS businesses, face some of the following challenges and situations: High churn rate. These days, with cloud technology, SaaS and B2B economy, the sales model has shifted to renewal sales: pay-as-you-go and subscription plans.

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5 Ways to Quickly Meet Customer Experience Expectations

Strikedeck

Customer Success Customers Onboarding saas value realizationBrian shares five quick tips with real examples to ensure that the Customer Experience never breaks down.

What Factors Make the Best SaaS Onboarding Experience?

ClientSuccess

SaaS sales experiences are not necessarily known to be smooth sailing, and customers might still have plenty of questions about your product and its value coming out of this process. The post What Factors Make the Best SaaS Onboarding Experience?

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Acing Omnichannel Support in SaaS

GetFeedback

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. As modern consumers continue to shop anywhere and anytime, seamless omnichannel CX across various devices and touchpoints is a must for SaaS. Customer advocacy is the name of the game when it comes to improved CX and reduced churn in the SaaS environment.

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What Factors Make the Best SaaS Onboarding Experience?

ClientSuccess

SaaS sales experiences are not necessarily known to be smooth sailing, and customers might still have plenty of questions about your product and its value coming out of this process.

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SaaS Companies: Implement a Product NPS Program in 5 Simple Steps

PeopleMetrics

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies.

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ChurnZero Named Overall SaaS Category Winner in 2019 APPEALIE Awards

ChurnZero

2019 SaaS Awards Announced – Appealie Honors Best Product and Leaders in SaaS. . APPEALIE has announced the winners of the 2019 SaaS Awards, including inaugural executive and investor awards. The 2019 APPEALIE SaaS Award winners are presented below. .

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All Things About SaaS Customer Service

ProProfs Blog

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. To answer it in this article, we’re going to look at: What is SaaS Customer Support?

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The new ABCs of SaaS

Amity

As the SaaS business model evolves, converting free trial customers to paying customers has become the most important activity for mnay SaaS companies. However, our approach to free trials remains stuck in the early days of the SaaS industry.

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SaaS Customer Engagement Metrics That Can’t Be Ignored

Totango

Every successful SaaS company must be a strict disciple of the culture of the customer. SaaS customer engagement, therefore, needs to inform the entire customer journey. In order to do that, you need to use the right SaaS customer engagement metrics. There are four key SaaS customer engagement metrics that will give you insight into how your customer is using your product. SaaS Customer Engagement Begins with the Right Metrics.

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SaaS and PaaS in One

Platform28

If you work in or near technology at all, you’ve likely heard of and probably used both SaaS and PaaS. Software as a service ( SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.

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Top 5 SaaS Customer Success Health Metrics and 5 Runner-Ups

ClientSuccess

Every SaaS company will have a slightly different DAU/MAU baseline or target Some SaaS solutions are such that users should login and use the product every day to be considered “active” Others consider “active” to be users logging in once per week.

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How Customer Success could be a Differentiator for your SaaS business

CustomerSuccessBox

If you own, manage or work for a Software as-a-Service (SaaS) business, you are embroiled in quite a heated competition on a daily basis. Let’s take a look at the purpose of customer success for SaaS businesses. Take your SaaS Business to the Next Level through Customer Success.

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De-Risking the First 90 Days for Your SaaS Customer

Amity

Yet, this is often of the hardest points in an implementation for both customers and SaaS providers. One of the overarching problems I see in the SaaS industry, in general, is that many vendors are still approaching things from the old model where the focus was on delivering software.

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The New Ultimate Question for Customer Success and SaaS

ClientSuccess

There seems to be rigorous debate in the SaaS customer success space about the value of measuring customer satisfaction through various survey methodologies, whether CSAT, NPS or CES (customer effort score). Do you feel as though our team is meeting your specific project goals?

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7 Strategies to Benchmark SaaS Customers to Success

Amity

SaaS customer success leaders publicly encourage greater adoption of this practice. I’ve found that SaaS vendors use seven distinct strategies to empower CSMs with customer benchmarking. Strategy 6: Customer Benchmarking using your SaaS Product.

The SaaS Industry Needs a Customer Relationship Revolution!

Amity

In the SaaS industry we transformed the delivery of technology from Hard Offerings to Soft Offerings over a decade ago. This requires dynamic processes tuned to meet the needs, desires, goals and challenges of the individual customer. SaaS is a Soft Offering.

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Product Update: Meet the New Rules and Views

Amity

With a focus on providing SaaS companies with a comprehensive understanding of their customer and portfolio health, improving workflows and automation, Amity is introducing the Portfolio Health Report and enhancements to our Settings app and Portfolio app.

A Conversation: De-Risking the First 90-Days for Your SaaS Customer

Amity

De-Risking the First 90-Days for Your SaaS Customer. Yet, this is often of the hardest points in an implementation for both customers and SaaS providers. Your company understands your SaaS system inside and out because you conceived and built it BUT the customer does not.

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The Role of a Customer Success Manager in Saas – LiveChat Team

LiveChat

If you still wonder how to make a great customer success strategy , read the recent post – Customer Success Management in SaaS – LiveChat Team Strategy. Typical tasks of a customer success manager in SaaS.

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Instantly transform your SaaS company into a data-driven enterprise – using Google’s BigQuery service to provide your data your way

Amity

A SaaS CEO walks into a meeting room and asks “How many customers with contract renewals in December have submitted more than 15 support tickets in the past three months and are getting less value than they expected?”

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How to Exceed Customer Expectations using SaaS Tools

LiveChat

In this post, we’ll look at 3 SaaS tools that can help businesses connect better with their customers in this era of endless options. The same study clearly underlined the importance of meeting customer expectations continually.

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SaaS or Managed Contact Center? Soon There Could Be a Better Option

West

But there are a few more choices to make, including which solution is right for you: SaaS or managed services. SaaS (Software as a Service) is a do-it-yourself option. That gives you the freedom to focus on business while your partner customizes the solution to meet your specific goals.

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Come and meet the AskNicely team at SaaStr!

AskNicely

Come by and have a chat to Aaron and the team here – we’re looking for the best stories we can get from businesses who have been there and done it all, or those that are still learning so we can share with the rest of the SaaS community. If you’re in the SaaS industry, start planning your trip for next year! The post Come and meet the AskNicely team at SaaStr!

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Altering Your Customer Success Vision

Strikedeck

Deepa talks about how to shift your perspective and proactively meet customer needs and expectations. Customer Success Customers Onboarding saas value realization

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5 Bulletproof SaaS Strategies Proven to Build a Culture of Customer Success

ClientSuccess

As SaaS organizations of any size can attest to, winning new clients is only half the battle. For SaaS companies, it’s foundational that every single department feel dedicated to creating a culture of customer success. Ultimate Guide to SaaS Customer Success Metrics.

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How Amity Can Help With SaaS CAC Efficiency Cranks

Amity

Reducing customer acquisition cost (CAC) is critical to the success of any SaaS business. A recent blog post by Lincoln Murphy, The SaaS Myth and Misguided Optimization , introduced the concept of SaaS CAC Efficiency – in a nutshell, it’s not so much a metric but a new SaaS CAC point of view.

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5 Top Customer Service Articles For the Week of September 12, 2016

ShepHyken

Without this basic foundation, there is no relationship, only your customer disappearing in search of someone else who can meet their needs. Skyrocket SaaS Growth: 56 Must Read Tips From Top SaaS Companies by Adam Feber.

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Amazing Business Radio: Tien Tzuo

ShepHyken

Top Takeaways: The subscription economy is a phrase coined to describe the idea that people don’t have to buy products anymore to meet their everyday needs or to get from Point A to Point B. Amazing Business Radio Show Customer Experience Customer Service Strategies Business Model SAAS Subscription economy subscription serviceThe Subscription Economy. Why the Subscription Model is the Future and What to Do About It.

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