ProProfs Blog

NOVEMBER 29, 2019

And keeping these expectations in mind, many business owners have integrated a live chat software on their website. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Live Chat Statistics 2020: 40+ Live Chat Facts.

Wait times 135

Wait times Customer Support Transportation Sales 135

ProProfs Blog

DECEMBER 20, 2019

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Businesses are using live chat increasingly because live chat instills confidence in the customers. What is Live Chat?

Customer Support 124

Customer Support Marketing Sales Wait times 124

ProProfs Blog

JUNE 5, 2020

However, the tables turned when Econsultancy discussed how 79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. It’s clear how customers are moving from phone to chat support. 10X Your Revenue.

CRM 129

CRM Upselling Feedback Sales 129

ProProfs Blog

MAY 24, 2019

As a business owner, it is important to think beyond elevating your brand amidst the increasing competition. While there are 44% of brands that invest time, money and effort in customer acquisition, it is observed that customer retention is by far, a much more authentic way of acquiring revenue and recognition amidst competition.

Customer retention 151

Customer retention Surveys Feedback Telecommunications 151

ProProfs Blog

APRIL 9, 2019

That’s where live chat software comes to your rescue. What is Live Chat Software? A live chat software is a service platform that helps organizations provide instant customer support and information. Key Features of Live Chat Software. Quick Navigation – Live Chat Software Features.

Sales 114

Sales Analytics Feedback Customer Support 114

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 115

B2B Journey mapping SaaS Engineering 115

Vcaretec

JUNE 6, 2022

Retailers cannot have any downtime across channels, from phone support, to their website, email, live chat, or on social media. Phone support naturally increases during holidays, so extend your available support hours and staff; give your customers the opportunity to shop early in the morning and late at night.

Customer Care 96

Customer Care Upselling Accountability Customer Support 96

Enghouse Interactive

AUGUST 26, 2020

It’s Not an Option – It’s Expected (Blog Series). Blog #1 Into the Vortex “Cross Channel is the New Omni-Channel”. Your website and customer support assets should be treated as your first touchpoint, its where you make your first impression. For many businesses, self-service is evolving into becoming a key factor for success.

Self service 58

Self service Contact Center CRM Customer Support 58

ProProfs Blog

DECEMBER 11, 2020

Don’t worry, we’ll help you understand each of these aspects in detail in this blog piece. You can use different metrics to measure customer satisfaction for factors like website navigation, brand loyalty, product performance, and shopping experience. Let’s get started! What are Customer Satisfaction Metrics? We couldn’t agree more.

Metrics 148

Metrics Abandon rate Surveys Feedback 148

Etech GS

NOVEMBER 19, 2019

Have you considered implementing live chat features on your business website? For example, marketing experts say that implementing live chat support generates a 305 percent return on investment and a 20 percent increase in conversion rates. Forecasted Live Chat Volume. Value of Average Sale.

Upselling 72

Upselling Sales outsourcing Metrics 72

ProProfs Blog

JANUARY 28, 2021

This blog is designed to precisely address your concerns. Add Them to Your Website Homepage and Sidebars. Publish Blog Posts and Case Studies. So, if your product has positively impacted people’s lives, they can show their love for it via a testimonial. Because, let’s be honest. Include Testimonials in Landing Pages.

Feedback 148

Feedback Surveys Customer Support Sales 148

NICE inContact

AUGUST 2, 2019

1) Live Chat. A few years ago, live chat was a nice novelty to have on your website. Now, live chat is a necessity. Most customers expect a self-service option on websites, and they want speed combined with personalization. Live chat makes all that possible — and more.

Technology 91

Technology Customer Service CRM call center software 91

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

ProProfs Blog

MARCH 27, 2020

In fact, customers who are engaged with a brand represent a 23% premium in share of profitability, revenue, and relationship growth. If you’re only offering a live chat software or phone number to call, you’re likely alienating a large portion of your audience. . Provide options to your customers.

Customer Service 135

Customer Service Feedback Customer Support Wait times 135

bold360 Blog

OCTOBER 2, 2020

The frustrating failure to route well can happen on any channel, whether phone, chat, text, email, or social media messaging. There are different types of intelligent routing, depending largely on what channel the customer uses: Live Chat Routing. Increased First Contact Resolution (FCR). Automated & AI Routing.

Chatbots 98

Chatbots Average Handle Time Abandon Call CRM 98

Nicereply

JUNE 19, 2023

The term “eCommerce customer experience” simply refers to how you make your customers feel when they seek or purchase your products via your websites. The first impressions of your eCommerce website visitors will mainly influence whether they return, how much they spend with you, and how long they stay as clients.

Customer Experience 59

Customer Experience Chatbots Entertainment Customer retention 59

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. This, in turn, increases customer confidence and loyalty. You can find her on LinkedIn. Let’s take a look how!

Chatbots 52

Chatbots Finance Marketing Surveys 52

ProProfs Blog

SEPTEMBER 24, 2020

We live in an era in which no one has the time to fill lengthy and tedious forms or participate in a survey that takes ages to complete. If a customer is showing exit intent or is about to close the website. Offer 24/7 Live Chat Customer Support. Get visitor details through a pre-chat form. Offer product tours.

Feedback 141

Feedback Surveys Analytics Customer Support 141

OctopusTech

AUGUST 27, 2022

Chatbot Vs. Live Chat: Which is best for your business? With the emergence of chatbots and live chats, various companies are finding innovative ways in building strong bonds with customers. With the emergence of chatbots and live chats, various companies are finding innovative ways in building strong bonds with customers.

Chatbots 62

Chatbots Finance Healthcare Personalization 62

Netomi

SEPTEMBER 20, 2021

As the demand for chatbot software has skyrocketed, the marketplace of companies that provide chatbot technology has become harder to navigate as competition increases with many companies promising to do the same thing. Netomi’s AI platform helps companies automatically resolve customer service tickets on email, chat, messaging and voice.

Chatbots 126

Chatbots APIs Surveys Analytics 126

ProProfs Blog

SEPTEMBER 5, 2019

Do you know that the world’s most popular and widely used content management system now powers 34% of all websites on the internet? Well, it is easy to use and business owners don’t require professional skills to set up their website on the popular CMS platform. Increase in business revenue (43%). Don’t fret.

Customer Service 84

Customer Service Personalization Accountability Customer Support 84

JivoChat

JULY 9, 2023

Using one of the best website builders for photographers can make a real difference in having an incredible online portfolio to showcase your work. With the proper website builder, it becomes much easier to do that. With the proper website builder, it becomes much easier to do that. Why Have a Photographer Website 1.

Engineering 75

Engineering Analytics Customer Support Best practices 75

REVE Chat Blog

APRIL 29, 2020

Being able to engage customers instantly increases the number of leads and conversion rates. Bots bring in business opportunities by creating effective chat experiences for your customers. Most of the businesses struggle when it comes to acquiring leads and that too at a reasonable cost. . That’s where AI and bots come into play. .

Chatbots 119

Chatbots Education Real estate Healthcare 119

ProProfs Blog

MARCH 20, 2020

Imagine having new website visitors regularly who are really interested in your services. They seem to love your website and convert a lot. . And if you can’t check it because you’ve never really paid attention to it so far, read on, this blog is for you. . Also, they provide awesome feedback. . an interested person into a.

Sales 137

Sales Marketing Finance Advertising 137

Nicereply

NOVEMBER 21, 2022

Loyal customers are the ones that generate the most revenue. By increasing customer loyalty. Considering that the SaaS industry is a competitive one, customer retention is crucial. That’s why in this article, we are going to focus on showing you how to retain your customers with the help of a few effective tools and solutions.

Customer retention 98

Customer retention SaaS Upselling Analytics 98

ProProfs Blog

SEPTEMBER 25, 2018

Increase cross-selling that is persuading customers to buy related or complementary items. Increase up-selling that is persuading your customers to purchase a higher-end product. Offer Live Chat. 53% of customers would prefer to use online chat before calling a company for support. Improve customer satisfaction.

Customer Service 135

Customer Service Customer retention Enterprise Customer Experience 135

REVE Chat Blog

MARCH 11, 2020

Live chat reduces friction and is the better & faster way to communicate with customers. The live chat trends and insights show the significant growth of live chat, which is why it is a popular channel for businesses and customers. Key live chat statistics for 2020.

Chatbots 64

Chatbots Real estate Sales Finance 64

ProProfs Blog

FEBRUARY 13, 2020

Live Chat & Customer Loyalty. Members of loyalty programs generate between 12%-18% incremental revenue growth per year than non-members. Loyalty programs tend to help a business make more revenue because customers like getting good discounts. This tends to boost the revenues for a business. million to 3.8

Customer retention 164

Customer retention Sales B2B Marketing 164

Creative Virtual

APRIL 21, 2022

Many of us would rather self-serve on the website, send an email, or chat with an agent online for most of our support needs, particularly when we are dealing with large companies. Poor customer support experiences create unhappy customers, bad reviews, and lost revenue. Do you provide agents with the best training and tools?

Customer Support 105

Customer Support Interactive Voice Response Virtual Agent Contact Center 105

REVE Chat Blog

OCTOBER 2, 2019

Boost revenue- When businesses invest in better engagement ideas, it is directly reflected in their revenue. Customer satisfaction finally lead to higher profits and increased revenue. Enhance brand reputation – A cross channel customer support leads to increased awareness.

Chatbots 94

Chatbots Banking Feedback Customer centricity 94

ProProfs Blog

DECEMBER 27, 2020

And thanks to these efforts, you increase the possibility of converting them into a customer later on. Revenue per visit. Some may come looking for information or want to compare your product with one of your competitors. It’s wrong to assume that every prospective buyer is going to convert into a customer immediately.

Journey mapping 148

Journey mapping Education B2B Sales 148

ProProfs Blog

APRIL 25, 2019

Running an eCommerce business is all about surviving the competition and sustaining a steady upward growth in revenue generation. Website and traffic analysis. ProProfs Chat. ProProfs Chat. There is no better option to do that than using an integrated live chat on your eCommerce platform. Google Analytics.

Analytics 112

Analytics CRM Engineering Marketing 112

ProProfs Blog

JUNE 13, 2019

But rather than focusing on what you can lose, let’s talk about some proven methods that businesses of all sizes can use to increase customer trust and make sure they choose you over the competition. Adding a live chat for customer service would be an ideal solution. Try Live Chat. Be more proactive.

Chatbots 94

Chatbots Marketing Customer Service Customer Support 94

ProProfs Blog

JANUARY 17, 2020

Don’t forget that the process generates recurring revenue, which is the lifeblood of any business to survive in the long run. This can either be through a knowledge base or via live chat. Blog posts, videos work well to demonstrate issues that your solution can tackle. But, what exactly is this SaaS customer lifecycle?

SaaS 161

SaaS Sales Marketing Upselling 161

Comm100

NOVEMBER 10, 2020

If you want to offer good customer service, live chat is no longer a ‘nice to have’. Customers expect instant responses to their problems, and with real-time live chat, a company of any size can deliver. In today’s digital-first world, live chat has become the most popular digital communication channel.

Automotive 52

Automotive Engineering Healthcare CRM 52

ProProfs Blog

DECEMBER 18, 2019

All of these key expectations of the modern-day customer can be easily addressed by using live chat to provide a better customer experience. And those business owners who have not yet started making use of the live chat software to interact with their customers, they are way behind the times and need in their approach. .

Customer Experience 131

Customer Experience Surveys Feedback Personalization 131

ProProfs Blog

DECEMBER 26, 2019

According to research by Gartner, large organizations having their revenue crossing the mark of $1 billion own more than 50 CX metrics while some big organizations possess around 200 of them. How do you measure customer experience success? All you have to do is: Understand your target audience. Know all the touchpoints.

Customer Experience 136

Customer Experience Metrics Surveys Average Handle Time 136