Netomi

FEBRUARY 10, 2023

OpenAI’s ChatGPT crossed more than 1 million users within a week. ChatGPT is currently available for research preview, but numerous experimental features were introduced using the GPT3.5 These models are trained to handle massive amounts of data and generate text with a level of accuracy that rivals that of humans.

Chatbots 59

Chatbots APIs Benchmark Technology 59

Anexa BPO

JUNE 3, 2023

There is a lot of built-up excitement out there around generative AI tools – particularly ChatGPT. At this point in the AI evolution, ChatGPT can only deliver services based on the large language models it was trained on – which typically don’t include an organization’s customer feedback.

Government 52

Government Surveys outsourcing Contact Center 52

Beyond Philosophy

JULY 27, 2023

As we know, ChatGPT can write compelling works that are reasonably accurate. Therefore, when our listeners ask us how to provide an authentic experience, I realize that isn’t what they are really asking. Instead, they ask us how to be a genuine version of something else. Now, it seems simple. So, what about AI?

Customer centricity 195

Customer centricity Personalization 195

Taylor Reach Group

JANUARY 6, 2023

ChatGPT and real-world RPA applications will make these technologies more accessible to small and mid-sized centers. This will mean better pay, better training, better tools, better support, and a better work-life balance. We have seen Contact Centers struggle to find and retain workers. The post Happy New Year and Welcome to 2023!

Contact Center 117

Contact Center Healthcare Consulting Consulting 117

Anexa BPO

MARCH 7, 2023

In late 2022, ChatGPT was launched to great fanfare and hype. ChatGPT is an artificial intelligence chatbot – a natural language processing tool driven by AI technology that allows you to have human-like conversations. It’s clear that moving forward, ChatGPT will become a powerful business tool.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Call Center 52

AWS Machine Learning

SEPTEMBER 22, 2023

The technique operates by training a “reward model” based on human feedback and uses this model as a reward function to optimize an agent’s policy through reinforcement learning (RL). RLHF has proven to be essential to produce LLMs such as OpenAI’s ChatGPT and Anthropic’s Claude that are aligned with human objectives. a written email).

Engineering 97

Engineering Feedback industry standards Benchmark 97

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. A closer look at the benefits of VoIP Have you ever had a client call cut out part way through?

voip 104

voip Accountability Customer retention Technology 104

ShepHyken

JANUARY 30, 2023

ChatGPT: 6 Ways It Will Transform Customer Experience by Paul Pember (CX score) The promise of how AI will revolutionise the world has often lacked practical application on how it will impact our day to day lives. This article will explain what ChatGPT is and why it has the opportunity to transform customer experience.

Customer Service 59

Customer Service Banking Customer Experience Customer Support 59

BlueOcean

OCTOBER 4, 2023

And how do offshore solutions, interpreters, and texting play a role? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business? of Canadians speak French as a first language. But what’s the best approach? And what about offshore?

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

ChurnZero

MARCH 10, 2023

We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Top tips include how to consider the customer perspective, use consistent language and formatting, and the best structure for efficient, effective results. If so, this article is for you! Let’s get started!

Scripts 98

Scripts Accountability Feedback Marketing 98

ShepHyken

JUNE 5, 2023

How ChatGPT Will Enhance Retail Customer Experience by Judy Mottl (Retail Customer Experience) Unless one has been living under a rock the big buzzword of customer experience, seen everywhere and anywhere, is now ChatGPT. Here are my top five picks from last week. Customer service/support doesn’t cost. I’ve even used it.

Customer Service 38

Customer Service Chatbots Customer Support Customer Experience 38

SmartAction

NOVEMBER 1, 2023

The question is “how.” Of course, where and how you start are essential in any technology initiative, so in this article, we’ll provide a roadmap to ensure project success. For contact center supervisors, the question isn’t whether to implement conversational AI – the benefits are obvious. So it’s wise to consider those in advance.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

JivoChat

JUNE 27, 2023

With ChatGPT, artificial intelligence has caught the attention of many people around the world who are curious about the possibilities it offers, and how to use it to simplify and automate different activities in our lives. You can build different types of websites, like portfolios, ecommerce, and blogs.

Analytics 75

Analytics Advertising Personalization Self service 75

ChurnZero

MARCH 10, 2023

We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. Top tips include how to consider the customer perspective, use consistent language and formatting, and the best structure for efficient, effective results. If so, this article is for you! Let’s get started!

Scripts 75

Scripts Accountability Feedback Marketing 75

Expivia

AUGUST 4, 2023

We want to show you how we are automating QA in our contact center with AI. Our Proof of Concept with AI and QA We conducted a proof of concept where we fed chat transcripts into a popular language model, ChatGPT. This model has been trained on an extensive dataset and is capable of generating contextually relevant responses.

APIs 52

APIs Contact Center Call Center CRM 52

COPC

JUNE 9, 2023

This blog article discusses the importance of employing multiple types of AI, implementing effective controls and guardrails, and adapting specific roles within the CX organization. Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

Nicereply

MARCH 21, 2023

Recently, Alibaba announced that it is testing its solution that could become a rival to ChatGPT. AI implementation for customer service can be costly due to the need for specialized software and hardware, as well as ongoing maintenance and training. Effective team interaction with the new tool is equally important.

Customer Service 52

Customer Service Chatbots Analytics outsourcing 52

AWS Machine Learning

APRIL 19, 2023

Our data scientists train the model in Python using tools like PyTorch and save the model as PyTorch scripts. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on Sportradar knowhow and technology to boost their business. We recently developed four more new models.

Engineering 76

Engineering APIs Scripts Education 76

Creative Virtual

JANUARY 31, 2023

And with a bit of luck most of us will witness how AI will be reshaping our societies – for good or bad – in the next 20 years. I was a convert from chess, and by that time I was used to having great chess programs available for training and analysis. How did they succeed​ so quickly? It took about 10.

Chatbots 52

Chatbots Education Technology Personalization 52

SmartKarrot

MAY 19, 2023

One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT. AI and ChatGPT can be used in various finance applications. AI and ChatGPT can be used in various finance applications. What are conversational AI and ChatGPT? To stay competitive, finance teams must embrace emerging technologies.

Finance 10

Finance Banking Chatbots Education 10

SmartKarrot

MAY 19, 2023

One such technology is artificial intelligence (AI) and conversational AI, such as ChatGPT. AI and ChatGPT can be used in various finance applications. AI and ChatGPT can be used in various finance applications. What are conversational AI and ChatGPT? To stay competitive, finance teams must embrace emerging technologies.

Finance 10

Finance Banking Chatbots Education 10

SmartKarrot

MAY 2, 2023

That’s how you can work on the product and make improvements where ever necessary. With that said, we do understand the troubles of trying to decipher the customer’s opinions and that’s where ChatGPT LLM solutions come in! But you may not always figure out what your customers are really feeling about your brand!

Chatbots 10

Chatbots Best practices First call resolution Construction 10

SmartKarrot

MAY 19, 2023

However, with the right tools, training, and support, these challenges can be addressed, allowing businesses to reap the benefits of remote work while maintaining high levels of productivity and collaboration. One of the key reasons for the rise of remote work in the marketing industry is the increasing demand for flexible work arrangements.

Marketing 10

Marketing Chatbots Best practices Feedback 10

SmartKarrot

MAY 19, 2023

However, with the right tools, training, and support, these challenges can be addressed, allowing businesses to reap the benefits of remote work while maintaining high levels of productivity and collaboration. One of the key reasons for the rise of remote work in the marketing industry is the increasing demand for flexible work arrangements.

Marketing 10

Marketing Chatbots Best practices Feedback 10

SmartKarrot

MAY 16, 2023

Over the years, Artificial Intelligence (AI) and the concept of Natural language processing have gained considerable momentum in the recruitment domain, with ChatGPT emerging as one of the most promising AI Recruiting technologies. So what exactly is ChatGPT, and how can it (ChatGPT Recruiting) revolutionize the recruitment process?

Feedback 10

Feedback Education Technology industry standards 10

SmartKarrot

MAY 16, 2023

Over the years, Artificial Intelligence (AI) and the concept of Natural language processing have gained considerable momentum in the recruitment domain, with ChatGPT emerging as one of the most promising AI Recruiting technologies. So what exactly is ChatGPT, and how can it (ChatGPT Recruiting) revolutionize the recruitment process?

Feedback 10

Feedback Education Technology industry standards 10

AWS Machine Learning

MAY 4, 2023

Generative AI is gaining a lot of public attention at present, with talk around products such as GPT4, ChatGPT, DALL-E2, Bard, and many other AI technologies. They are simply mathematical algorithms that need to be trained to identify patterns within data. The aim of this post is to address those needs. and other generative AI models.

Education 77

Education Accountability Marketing Technology 77

Creative Virtual

APRIL 18, 2023

It seems, from the media coverage at least, that ChatGPT took the world by surprise when it burst onto the scene back in November 2022. Especially considering that it has been part of our every-day lives for so long already. Face-ID to open our mobile phones – AI. Social media – AI. Voice Assistants like Siri and Alexa – AI.

Government 52

Government Morale Transportation Technology 52

Playvox

MARCH 27, 2023

Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. Training programs should be designed to meet the specific needs of the contact center and its agents.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Nicereply

AUGUST 28, 2023

You’ll not only receive actionable tips on how to deal with customer complaints with greater efficiency but also list the general steps employees can take to handle customer complaints appropriately. Understanding the massive impact effective complaint resolution can have on your business is the goal, so read on to find out how!

Complaint resolution 98

Complaint resolution Feedback Customer Service Sales 98

Beyond Philosophy

FEBRUARY 9, 2023

By now, you might have heard of ChatGPT by OpenAI. ChatGPT has left me gobsmacked, pondering the implications of it for all of us over time. The ChatGPT copy is polished and personal enough that it will be nearly impossible to detect. ChatGPT can help in ways that you might not expect, too. I agree with Sergei.

Chatbots 195

Chatbots Education Customer centricity Technology 195

AWS Machine Learning

APRIL 13, 2023

Just recently, generative AI applications like ChatGPT have captured widespread attention and imagination. Like all AI, generative AI is powered by ML models—very large models that are pre-trained on vast amounts of data and commonly referred to as Foundation Models (FMs).

APIs 145

APIs Engineering Best practices Entertainment 145

AWS Machine Learning

MAY 10, 2023

Jupyter AI, an open-source project to bring generative AI to Jupyter notebooks Using the power of large language models like ChatGPT, AI21’s Jurassic-2, and (coming soon) Amazon Titan, Jupyter AI is an open-source project that brings generative AI features to Jupyter notebooks.

APIs 88

APIs Government Engineering Best practices 88