Guest Blog: “Zhuzhing Up” Humans in the Contact Center
ShepHyken
JUNE 28, 2019
Airline agents are still at check-in counters to guide passengers after self-service kiosks and to arrange complicated ticketing. While machines are becoming more intelligent, humans aren’t moving out of the picture yet. Fewer phone calls, but more complex conversations. Technology replacing humans. That’s what we all fear.
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