kommunicate

NOVEMBER 11, 2022

Last Updated on November 11, 2022 Looking for some amazing applications for educational chatbots in the education sector? Read on and find how chatbots for education are helping revive the sector. Chatbots in the Education Sector Chatbots today find their applications in more than just customer services and engagement.

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Education Chatbots Customer Service 96

Aspect

MAY 21, 2020

“Education is the most powerful weapon which you can use to change the world.” — Nelson Mandela . They have re lied on lessons learned from historic events and are also using the education they witness each day. They have re lied on lessons learned from historic events and are also using the education they witness each day.

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Education Management 118

Provide Support

MARCH 15, 2022

The post How to Provide Educational Customer Experience appeared first on Provide Support Blog.

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Education Customer Experience Best practices 97

ChurnZero

SEPTEMBER 23, 2022

You can do that with an investment in Customer Success and customer education. . Where Customer Success and customer education fits in the equation . Ok, great, but where do Customer Success and customer education come into play? . Customer education aids in this twofold. From “grow at all costs” to “grow sustainably”.

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Education Customer centricity SaaS Customer retention 98

ShepHyken

JANUARY 25, 2019

Dr. Marlene Caroselli is an author, keynoter, and corporate trainer who writes extensively about education, business, self-improvement, and careers and has adjuncted at UCLA and National University. The post Guest Blog: Rhyme Your Way to Customer Satisfaction appeared first on Shep Hyken.

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Scripts Education Best practices Personalization 288

JivoChat

MARCH 12, 2023

Over the last few years, using modern technology and tools in education has become increasingly important. With the arrival and development of online education resources, innovative language learning technologies have started dominating the education world. Time zones do not matter when it comes to online learning.

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Education Technology Gamification Entertainment 75

kommunicate

APRIL 11, 2021

In this world of remote education, it is important that educators and students are engaged on a continuous basis in real-time. However, it often becomes difficult for educators to respond at odd hours and thereby universities see a fall in student engagement ratings. The post How to Build an Education Chatbot Without Coding?

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Education Chatbots 98

Cisco - Contact Center

APRIL 18, 2024

To delve deeper… Read more on Cisco Blogs This is the story of how the Juan Misael Saracho Autonomous University in Bolivia successfully overcame significant technological infrastructure challenges by adopting Cisco Meraki.

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Education Technology 52

Comm100

FEBRUARY 6, 2024

In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. Gamification involves integrating game elements , such as points, badges, and leaderboards, into educational settings. What is Gamification?

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Gamification Education Feedback Construction 40

HelpCrunch

APRIL 20, 2021

The post Customer Service in Higher Education: Why is It Important and How to Improve It appeared first on HelpCrunch blog. There was no one to guide me through dozens of processes, show how tasks should be done, or [ … ].

Education 139

Education Customer Service Management 139

ShepHyken

NOVEMBER 16, 2018

This implies we blossom with being dynamic and educated on the web, and ExactTarget Marketing content confirmed this from a research they did, whereby 91% of purchasers demonstrated that access to content across all gadgets was imperative. Are you doing what’s necessary to use innovation and handle the educated customer?

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Technology Chief Customer Officer Education Big data 238

NameShouts

JULY 9, 2021

Inclusion, then, is perhaps most important in the world of education, where a future generation learns how to interact with the world and each other. Today, we’re discussing inclusive education, and how it starts with names. Inclusive education is critical to creating a learning environment. And the numbers back this up.

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Education Personalization 62

ShepHyken

SEPTEMBER 28, 2018

Technology in HR is also changing the way companies provide training and education to their employees. A sound education platform that can be accessed on the go and connects back to performance management is the key to successfully boosting employee engagement in this area.

Employee engagement 265

Employee engagement Education Analytics Technology 265

ShepHyken

APRIL 12, 2019

The financial services, insurance, tourism, education, and hospitality industries all rely heavily on seasonal staff to meet peak demand. Whether due to feeling overworked or underappreciated, setting realistic expectations upon hire and educating seasonal staff on their role and company mission is an effective way to control employee churn.

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Customer Service Education Healthcare Customer centricity 268

Cisco - Contact Center

MAY 31, 2023

This blog was co-authored by Patricia Martinez. We invite you to collaborate and share insights around what you’re experiencing today within … Read more on Cisco Blogs We’re thrilled to welcome you to Cisco Live 2023!

Government 98

Government Education Healthcare 98

ChurnZero

APRIL 5, 2022

These are just two data points that underscore the importance of the customer experience and one of the major forcing factors bringing Customer Success and customer education teams together. Instead, Customer Success and customer education operated in siloes — if they existed at all. Enter customer education.

Education 98

Education Customer centricity CRM Best practices 98

ShepHyken

NOVEMBER 18, 2016

This week on our Friends on Friday guest blog post my colleague, Timi Garai, discusses the power of millennial moms and how to gain their loyalty. The app allows moms to save money toward their child’s education. Fun fact: in her free time, she blogs about the manga and animé subculture. Shep Hyken .

Education 296

Education Marketing Management Customer Service 296

Comm100

AUGUST 21, 2023

In this blog we will explore what standardized testing is and dig into the pros and cons of standardized testing for schools and students alike. This allows them to evaluate students from diverse educational systems and backgrounds on a common scale, helping to make the admissions process fairer and remove biases.

Education 52

Education Benchmark Analytics Surveys 52

ShepHyken

JUNE 28, 2019

The annual Forrester predictions guide points out that savvy companies will make joint investments in training as well as new technology to ensure employees are educated on “how expectations, skill sets and experiences will evolve” as AI makes greater in-roads in the workplace.

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Contact Center Self service Banking Airlines 275

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. The post Guest Blog: How to Create Customer Loyalty in the Healthcare Space appeared first on Shep Hyken. Shep Hyken.

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Healthcare Advertising Education Technology 318

ChurnZero

NOVEMBER 18, 2021

Customer education is why I live in a jungle. So, how does this relate to customer education? What inspired me to improve my gardening skills is the same catalyst that inspires customer education, and most positive actions: a desire for change. The same principle applies to customer education.

Education 98

Education SaaS Real estate Self service 98

Expivia

MARCH 1, 2022

That’s why it’s crucial to educate your agents on the importance of resolving the customer’s issue and resolving it on the first call. Educate them about your client’s product. Thoroughly educate your call center agents on the specifications, features, benefits, and purpose of your client’s products.

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Education Call Center Construction Feedback 98

inSided

SEPTEMBER 7, 2022

It's the third post of our Pulse 2022 blog series! Now, we dive into how community, customer education and predictive analytics fuels customer empowerment. First, we covered why community needs a seat at the table and the shared mission between Community and CS.

Education 52

Education Analytics 52

Beyond Philosophy

JULY 19, 2016

In a recent New York Times article , writer Frank Bruni laments the erosion of higher education as a result of the growing adoption of a consumer model positioning students as customers and colleges as mere providers of goods and services. To be fair, higher education is only following the herd.

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Education Entertainment Government Healthcare 170

Aspect

JANUARY 28, 2020

A strong educational pillar is key to operating a successful business. Aspect Education Services can help you learn the ins and outs of the Aspect software applications your business is using, to make your team more efficient and productive — giving you the most out of your investment. Learn more about Aspect Education Services here.

Education 62

Education Best practices Quality management Technology 62

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. He writes a regular blog about the fundamentals of excellent customer service, titled The Delightenment Blog. Shep Hyken. Keep Training.

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Customer Service Education Customer Support Management 209

Comm100

MAY 23, 2022

As Gen Z now navigates higher education, they’re placing these heightened expectations onto colleges and universities. This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Lower engagement with current & prospective students.

Education 52

Education Chatbots Transportation Wait times 52

Cisco - Contact Center

JULY 19, 2023

Starting July 19, 2023, you have 30 days to complete the Rev Up to Recert Bonus program… Read more on Cisco Blogs Buckle up, Cisco certification holders: It’s time to hit the t urbo boost button and race to recertification.

Education 98

Education 98

ShepHyken

JUNE 24, 2016

This week on our Friends on Friday guest blog post my colleague, Jeremy Watkin shares a story demonstrating the importance of empowerment to great customer service. I often call this empowerment where we take that little bit of extra time to educate the customer while we serve them. Shep Hyken. Think about that for a moment.

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Technical Support outsourcing Education Customer Service 211

Tethr

JANUARY 19, 2023

Learn how BCU + Tethr was able to increase first call resolution, increase self-service education, reduce QA call monitoring time and more.

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First call resolution Education Self service 64

ShepHyken

FEBRUARY 10, 2017

This week on our Friends on Friday guest blog post my colleague, George Aveling, shares an experience he had demonstrating unconscious bias during the customer experience. A very well educated and senior public sector employee told me a story. This is very true, unfortunately and a story we can all learn from. Shep Hyken.

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Education Consulting Consulting Personalization 185

ShepHyken

JULY 1, 2016

This week on our Friends on Friday guest blog post my colleague, Brooke Cade writes about how important communicating with your employees and listening to their insight is for improving company culture. Educate your employees on exactly what your company stands for and how it differentiates from similar brands, products, or institutions.

Brand ambassadors 215

Brand ambassadors Construction Morale Feedback 215

Cisco - Contact Center

MARCH 21, 2024

As institutions of higher education seek ways to address student retention, they are increasingly turning to technologies that promise more of an “at home” experience, driving greater engagement and s… Read more on Cisco Blogs

Technology 98

Technology Education 98

Cisco - Contact Center

AUGUST 22, 2023

In fact, I usually get the honor of writing the blog about our CX Customer Hero Award Winners at events… Read more on Cisco Blogs One of my favorite things I get to do in my role at Cisco is talk about our amazing customers.

Education 52

Education Customer Experience 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

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Customer Service Chief Customer Officer Contact Center Call Center 136

Customers That Stick

JANUARY 12, 2015

Today we are releasing our new guide to customer service and customer experience higher education programs. Blog customer-service-training customer experience certificate customer service certificate customer service degree' We believe this is a first-ever attempt to catalog and collect these programs in one location.

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Education Customer Service Feedback Customer Experience 140

ShepHyken

JUNE 30, 2017

By combining the two worlds, we can now see major advancements in the field of customer service, education, fitness, communication and much more. The post Guest Blog: Technology Trends That Will Govern the CX Landscape appeared first on Shep Hyken.

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Government Technology Benchmark call center software 220