ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken.

Chatbots 368

Chatbots Customer Service Best practices voip 368

ShepHyken

SEPTEMBER 1, 2017

This week we feature an article by Andy Ko who writes about not making your customers wait to have their questions answered. Self-service support is becoming more and more widely accepted. How Can You Stop A Customer From Bailing? The moment a customer has a question, they need an answer. There Are Better Ways.

Self service 209

Self service B2B SaaS Enterprise 209

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. I think a great self-service option is key for everyone. Shep Hyken. Three-quarters of U.S.

Self service 200

Self service APIs Surveys Analytics 200

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

APIs 254

APIs Enterprise Government Customer Experience 254

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

ShepHyken

JANUARY 19, 2018

I really like anything that can offer convenience for our customers. – Shep Hyken. From lower shipping costs to a better customer experience, parcel lockers can offer big benefits for retailers. The customer then goes to the parcel locker station and enters or scans the code. Enhancing the Customer Experience.

Transportation 185

Transportation Metrics Customer Experience Customer Support 185

ShepHyken

JANUARY 5, 2018

This week we feature an article by Ford Blakely about text messaging which can provide that instant, convenient and low-friction customer experience that delivers delight. Let’s face it, customer service is the lifeline of any company. When customers are angry, they tell the world about it. – Shep Hyken.

Customer Service 201

Customer Service Multi-channel support Customer Experience Personalization 201

ShepHyken

MARCH 15, 2019

This week we feature an article by Tom Buiocchi who writes about the importance of the “behind the scenes” work facilities managers do in order to enhance the customer experience. When you think about how to provide excellent customer service, chances are facilities management might not be the first thing that comes to mind.

Customer Service 186

Customer Service Management Customer Experience Customer effort 186

Enghouse Interactive

JANUARY 27, 2021

Trends and Realities of Successful Organizations (Blog Series). Video outperforms all other communications methods when agents and customers need to quickly resolve an issue. This blog will provide some insight into the benefits that can be extracted from video along with how. Blog #2 of 4: It’s NOT just another channel.

Contact Center 92

Contact Center Technology Customer centricity Analytics 92

ShepHyken

JUNE 29, 2018

This week we feature an article by Laura Bourne who shares four important factors that can help you achieve success and avoid customer service problems. – Shep Hyken. Your most unhappy customers are your greatest source of learning. There is no denying that loyal customers are the bread and butter of an organization.

Customer Service 206

Customer Service Feedback Coaching Management 206

ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. The customer experience you provide will set you apart from the competition. With the rise of eCommerce, customers have more choices than ever before.

Advertising 198

Advertising Surveys Feedback Sales 198

CSM Magazine

JANUARY 25, 2022

If you’re a customer service professional, you know that customers are your lifeblood and livelihood. You likely also know about the traditional methods of gaining and retaining customers. Smart tactics in marketing, advertising, and social networking are all effective ways to attract and keep customers.

Customer retention 52

Customer retention Advertising Customer Service Management 52

ShepHyken

APRIL 27, 2018

This week we feature an article by Seema Nair who writes about the importance of tailoring your e-commerce site to give your customers the best experience. The best customer service is invisible. An e-commerce site always needs to be tweaked and fine-tuned to align with ever-evolving business needs and customer expectations.

Enterprise 204

Enterprise Feedback Personalization Sales 204

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it.

Customer Experience 80

Customer Experience Brand ambassadors Self service Chatbots 80

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Customer support is just like this. Shep Hyken.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe is an AWS service that allows customers to convert speech to text in either batch or streaming mode. Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples.

Best practices 81

Best practices APIs Transportation Personalization 81

Enghouse Interactive

OCTOBER 19, 2020

AI Makes It Possible (Blog Series). Blog #3 of 4 With context, AI seeks to improve more quickly than ever. Customer Feedback takes many forms and most are relatively static and easily processed – surveys, feedback forms, polling questions, correlated to the customer’s continuity of purchases. Aggregating.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

SmartAction

APRIL 30, 2024

Enter a new era of customer service technology with NOVA, your Natural Omnichannel Virtual Agent design platform. Gradient Text Key User Interface (UI) Features: Drag and drop Functionality: Effortlessly create and customize virtual agents, without the need for code.

Virtual Agent 71

Virtual Agent Call flow Chatbots Self service 71

Comm100

MARCH 14, 2024

Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency.

Chatbots 91

Chatbots Customer Service Personalization Feedback 91

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. We then discuss how building on a secure foundation is essential for generative AI.

Best practices 122

Best practices Government Engineering Accountability 122

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Cisco - Contact Center

OCTOBER 5, 2023

Managed services are an essential and fast-growing part of the security market, growing 14% annually. This presents new challenges for you, including onboarding vendors, driving customer acquisition,… Read more on Cisco Blogs

Management 94

Management Marketing SaaS 94

OctopusTech

MARCH 27, 2024

In this blog we will discuss the top 5 web hosting companies for nonprofits organizations in 2024. Web hosting services provide stability to websites because they are always available, secure, and able to manage the numerous demands of their users. After all, it is a more affordable service with varied resources available.

Customer Support 62

Customer Support Management Technology Customer Experience 62

VirtualPBX

SEPTEMBER 8, 2023

In today’s digital age, businesses are more reliant than ever on technology to streamline operations and communicate with customers. However, this convenience comes with a significant responsibility: safeguarding sensitive customer data. Here’s why: 1.

voip 105

voip Best practices Technology Accountability 105

Cisco - Contact Center

MAY 1, 2023

Secure Access Service Edge (SASE) is a hot topic for our customers. Due to hybrid and remote working, cloud migration, and SaaS adoption, customers are running more traffic over the Internet than… Read more on Cisco Blogs

SaaS 98

SaaS 98

TechSee

JULY 17, 2023

Service leaders are increasingly looking towards AI to stay ahead, or even just to stay afloat. Language Models (LLMs) have emerged as a powerful tool with the potential to revolutionize customer service, automating responses, personalizing experiences, and enhancing operational efficiency. Sending customer questions to the LLM?

Best practices 109

Best practices Customer centricity Chatbots Education 109

3CLogic

FEBRUARY 7, 2024

In today’s digital world, your competitors are no more than a click away, drastically increasing the importance of delivering personalized customer experiences (CX) on the first go. If your contact center isn’t embedded within your CRM or service management platform — such as ServiceNow or SAP — it’s time to raise an eyebrow.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

AWS Machine Learning

APRIL 12, 2023

Creating a unified and secure search experience is a significant challenge for organizations because each repository contains a wide range of document formats and access control mechanisms. Amazon Kendra is an intelligent enterprise search service that allows users to search across different content repositories.

Enterprise 88

Enterprise APIs Engineering Management 88

OctopusTech

MARCH 1, 2024

Their user-friendly admin makes it simple to add products, customize the design, manage orders and inventory, and track analytics without needing to know code. There are also hundreds of professional themes and apps to extend functionality and customize the look and feel of your store.

Analytics 62

Analytics APIs Enterprise Best practices 62

Comm100

MARCH 6, 2024

Gone are the days when customers could only get slow and often frustrating support via email or phone. And far gone are the days when agents had little to no information about the customer they were speaking to and were restricted to serving one user at a time. The advantages of live chat 1.

Abandon rate 94

Abandon rate Chatbots Upselling Sales 94

Momentum Telecom

MARCH 2, 2024

In this blog, we’re diving into managed SD-WAN and its benefits to help you make the best choice for your business. Managed SD-WAN refers to a service where a third-party managed service provider (MSP) maintains a company’s SD-WAN infrastructure. What Is Managed SD-WAN?

Management 52

Management Analytics Technology 52

24-7 InTouch

APRIL 26, 2024

Artificial intelligence (AI) stands as a monumental force reshaping the customer experience (CX). This blog explores how companies can synchronize AI adoption with effective risk management to foster a robust, safe, and customer-centric business environment. Learn and Adapt AI is not a set-it-and-forget-it solution.

Government 52

Government Customer centricity Technology Management 52

SmartAction

FEBRUARY 20, 2024

The integration of conversational AI automation in the financial services sector is revolutionizing how businesses interact with their clients. As we venture further into the digital age, Artificial Intelligence (AI) and voice automation are becoming key players in enhancing customer experiences and streamlining banking operations.

Banking 74

Banking Self service Virtual Agent APIs 74

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. And this enables great customer service and collaboration among teams.

voip 104

voip Accountability Customer retention Technology 104

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

VirtualPBX

NOVEMBER 29, 2023

Guest Blog From SayNine Business communication changes almost on a daily basis, and it is essential for businesses to try to keep up with the new trends in the sphere. When you call a number, your IP phone asks the VoIP service to connect to the other person. Your VoIP phone turns these digital messages into the sound you hear.

voip 98

voip Analytics B2B Technology 98

NameShouts

MARCH 3, 2021

Security and privacy were concerns, of course, but they were concerns you could handle. Meanwhile, organizations in the middle look for more access, in the name of… security? There is a path to building out features that don’t put your customers at risk. That Internet seemed like a place of possibility.

Accountability 173

Accountability Government Banking Personalization 173