Beyond Philosophy

JUNE 15, 2023

For me, a brand is a construct in my mind, not the products and their features. These theoretical types of constructs are often a topic of this newsletter. Let’s take a closer look at each of these, shall we? Rule #1: Focus on emotional benefits and value to your customers, not just on product features.

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Banking Construction Accountability Advertising 363

Steve DiGioia

AUGUST 16, 2021

You know your employees will take constructive criticism and apply it without guilt or hurt feelings. The post 10 Actions to Bring Your Team Into Your Confidence Zone appeared first on Steve DiGioia Customer Service Blog. You have faith that every member will contribute to the department and support each other. So, here’s the plan.

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Beyond Philosophy

MARCH 7, 2024

In their research, a large construction company we worked with discovered that the construction clients didn’t want a rougher excavator as much as they wanted to know that the company “cared for them as a person.” When push comes to shove for many customers, the human side matters most to them.

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Customer emotions Construction Surveys Finance 195

CX Accelerator

NOVEMBER 7, 2023

32) can’t take complaints constructively. Back To Blog Home , Eric Engwall , also pushing us to really listen to our customers states: 20) design their customer feedback strategy around their own plants rather than their critical customers. 28) can’t be empathetic. 29) can't find ways to solve problems. 31) can't keep their promises.

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Customer centricity Airlines Feedback Construction 316

Cisco - Contact Center

JULY 11, 2023

The construction and renovation of the buildings in which we work is one of these… Read more on Cisco Blogs The world is at an inflection point when it comes to the choices we make to live healthier, more sustainable lives.

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Construction 65

Totango

NOVEMBER 10, 2023

It’s a false construct to say marketing, customer success or customer experience owns it. It’s a cross-functional construct, and how can you assign tasks related to the community where it’s akin to core expertise and responsibility.” — Erika Brookes, former CMO at Higher Logic Ready for more?

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Journey mapping Construction B2B Education 97

Beyond Philosophy

FEBRUARY 20, 2020

Messina compares our past construction of brands to a biological process. However, humans have a more complex construction, too, particularly with the brain. A team of people construct this character and talk on her behalf, connecting with others on the platform through comments and other dynamic back and forth.

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Beyond Philosophy

DECEMBER 9, 2021

For example, our Emotional Signature ® Research process revealed what motivated their customers to work with a construction equipment manufacturing company. Not exactly what you would expect from a construction market customer, but there it was. .

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Construction Feedback Surveys Sales 221

Beyond Philosophy

NOVEMBER 15, 2018

For example, when I think about a construction work site, I picture the black and yellow of the Caterpillar truck parked there. It says to me that the construction company is building something. It communicates to me a lot about the construction company and the company that hired them to do the work.

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Construction Coaching Customer Experience 370

Beyond Philosophy

MAY 2, 2024

Therefore, loyalty is a relational construct. Sure, loyal customers will always buy, but people who buy over and over are only sometimes loyal. They could be buying for other reasons with no emotional attachment. In other words, it’s part of a relationship with a person, organization, or brand, and it is based on your emotions about it.

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Nicereply

NOVEMBER 7, 2023

Here’s how to give constructive and actionable negative feedback with many real-world negative performance feedback examples, so you can improve how you phrase and approach it. It turns vague feedback into constructive negative feedback. But it doesn’t have to be. The desired change: Being on time.

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Feedback Construction Scripts Engineering 59

Beyond Philosophy

FEBRUARY 8, 2018

We feel frustrated, scared, or stressed, and pounding/pressing/tap-tap-tapping feels satisfying, even though rational thinking dictates this behavior is not constructive—and usually makes it worse! If you enjoyed this post, you might be interested in the following blogs and podcasts: How Do Customers Make Decisions Anyway – podcast.

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Construction Consulting Consulting Customer Experience 337

Nicereply

APRIL 29, 2024

You’ll typically be asked to address behaviors, actions, or outcomes that don’t align with the standards or goals of your employer, and should receive constructive suggestions on how you can improve for the future. The post How to Respond to Negative Feedback: A Professional Approach appeared first on Customer Happiness Blog.

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OctopusTech

AUGUST 18, 2023

Learn the details of professional custom website development, from its definition to its importance, here in this blog. Every undertaking, whether constructing a developing app or website, requires thorough planning. Developers may construct efficient web designs using front-end coding and front-end languages. Make A Plan.

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Beyond Philosophy

MARCH 17, 2022

For example, we did a lot of work for one of the world’s largest construction equipment companies. You might think that construction customers were more concerned about resale value, durability, and pricing, and they are.

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Banking B2C B2B Construction 195

Beyond Philosophy

AUGUST 19, 2021

Colin’s Picks: How Apple Uses Psychology To Construct An Outstanding Experience. How Apple Uses Psychology to Construct an Outstanding Experience. To mark the occasion, we each chose three of the best episodes from the first 200. Here are our picks and the key things we learned from each. What is Customer Science?

Customer Experience 259

Customer Experience Construction Consulting Consulting 259

AWS Machine Learning

NOVEMBER 2, 2022

This solution uses Amazon Textract IDP CDK constructs to build the document processing workflow that handles Amazon Textract asynchronous invocation, raw response extraction, and persistence in Amazon Simple Storage Service (Amazon S3). All the extracted data is returned with bounding box coordinates.

Construction 71

Construction APIs Government Enterprise 71

Beyond Philosophy

NOVEMBER 15, 2019

They had picket lines around the construction site. When you walk into a Whole Foods, everything about their locations screams high prices, from the beautiful displays of fresh flowers to the perfect pyramids constructed in the produce section. The residents of Jamaica Plain were livid. To listen in , please click here.

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Construction Consulting Consulting Airlines 301

Beyond Philosophy

MAY 8, 2019

We did some work with a construction equipment manufacturer. They were dealing with construction people. That said, the human emotion of feeling “cared for” is universal. People want to feel it even in environments where you don’t think they will.

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Construction Customer emotions Consulting Consulting 389

CSM Magazine

MARCH 26, 2024

Developer Blogs and Forums: Share behind-the-scenes insights and engage in discussions with your users. This can build rapport and provide a platform for exchanging constructive feedback. Developers play a pivotal role in mapping the customer experience landscape within the SaaS industry.

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SaaS Customer Experience Construction Analytics 52

AWS Machine Learning

AUGUST 11, 2023

In this post, we explore key enhancements to custom terminology, which doesn’t just do a simple match and replace but adds context-sensitive match and replace, which preserves the sentence construct. Conclusion The custom terminology feature in Amazon Translate can help you customize translations based on your domain or language constructs.

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ClientSuccess

FEBRUARY 14, 2023

In this blog post, we’ll discuss how empathy can help businesses bridge the gap between customer satisfaction and meaningful engagement, plus tips to incorporate it into your strategy. Apologizing also has practical benefits beyond just showing empathy.

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Journey mapping Construction Best practices Feedback 80

Beyond Philosophy

SEPTEMBER 18, 2016

If they can construct KPIs that do not push products on customers that don’t want them and reward those that bear this standard, they will have given their organization the cultural makeover it’s clear they need. Wells Fargo has its work cut out for it to recover from this breach of corporate responsibility.

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Banking Construction Accountability Sales 416

Beyond Philosophy

DECEMBER 2, 2021

We’ve talked about nostalgia as being a memory construct, and it is, but it’s also an emotional construct. By incorporating reflective elements into your experience, you can increase the feeling of authenticity, which can evoke nostalgia. . Many complicated emotions are tied up in nostalgia, too.

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Entertainment Construction Consulting Consulting 221

SharpenCX

MAY 31, 2023

In this blog post, we’ll explore effective methods for retaining call center agents, ultimately paving the way for improved customer experiences and business success. Offer constructive feedback on agent performance and provide suggestions for enhancement.

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Call Center Construction Coaching Morale 76

Beyond Philosophy

FEBRUARY 28, 2017

8. Find constructive ways to say “No.” If you found this post interesting, you might also like these blogs: Ensure 2017 is YOUR Year: 3 Critical Things to Avoid! If you say you’re going to do something, do it. Your reliability is just one of the things your employers will be watching during your first three months.

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Construction Feedback Consulting Consulting 327

Beyond Philosophy

NOVEMBER 4, 2014

Even in the Business-to-business environment when getting construction equipment serviced, what is the layout of the site? If you enjoyed this post, you might be interested in the following blogs: What Does Your Experience Smell Like? Another layout might make more sense for your product or service. Engaging the Subconscious Shopper.

Customer Experience 370

Customer Experience Real estate Customer emotions Customer centricity 370

24-7 InTouch

OCTOBER 31, 2023

The post Hyderabad Campus LEED Certified for Green Initiatives appeared first on IntouchCX.

Construction 59

Construction Accountability Management 59

ShepHyken

NOVEMBER 13, 2020

Feedback is collected in order to get an external, constructive view on basically anything. Currently working at JotForm , helping people become more productive, one blog post at a time. . To categorize feedback as effective, we simply should look at the purpose of feedback. In our case, we’ll be looking at feedback from customers.

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Feedback Customer Experience Surveys Construction 315

Beyond Philosophy

MARCH 20, 2020

If you’re trying to judge the likelihood of something happening, the easier it is for you to remember instances of it or construct a scenario where it could happen, then that’s reasonable, some of the time, for assuming its prevalence.

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Marketing Consulting Consulting Construction 427

JivoChat

JANUARY 25, 2023

You will understand how to add style to your texts, for example, to write blog articles, books, and business reports too. This online writing course will also teach you techniques to construct memorable and vivid settings that will shape the world of your story.

Construction 75

Construction Scripts Personalization Engineering 75

Aspect

JUNE 10, 2021

A project manager for websites applies the same processes as a construction project manager. The post Better Processes = Better Outcomes appeared first on Aspect Blogs. Principles in that underlay the processes are often applicable to most other processes, even if they inhabit different industries. But the process takes time.

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Construction Service level Enterprise Analytics 117

Beyond Philosophy

AUGUST 25, 2022

Using that data to construct a model or predictive theory about what that history tells you about the person’s motives, emotions, and understanding of your organization’s offering. One of the drawbacks of using data is it is inherently backward-facing. It is what happened then, not what is happening now.

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Cloud contact Contact Center Construction Consulting 369

Nicereply

FEBRUARY 28, 2022

Constructive conversations shouldn’t be squeezed in at the end of the day or between two meetings. Focus constructive feedback conversations on the behavior you want the agent to correct. The post How to Talk to Your Agents about Negative Feedback appeared first on Customer Happiness Blog. With time to spare. Conclusion.

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Feedback Construction Customer centricity Personalization 105

AWS Machine Learning

AUGUST 11, 2022

Additionally, it’s challenging to construct a streaming data pipeline that can feed incoming events to a GNN real-time serving API. For more details on preparing the graph data for training GNNs, refer to the Feature extraction and Constructing the graph sections of the previous blog post. FD_SL_Process_IEEE-CIS_Dataset.ipynb.

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Construction APIs Accountability Scripts 83

Expivia

MARCH 1, 2022

Provide Constructive Feedback. Apart from setting KPIs for every training session, create a system that encourages constructive feedback. In giving constructive feedback to your call center agents, ensure you communicate their gaps clearly and provide them with specific improvement tips. .

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Education Call Center Construction Feedback 98

Call Center Weekly

AUGUST 21, 2017

I would like to say we were able to easily slide this group of vetted agents to another contract; however, how could such a straightforward resolution lead into to the self-titled purpose of this blog post? Recognize every contribution by paraphrasing or clarifying your understanding and it will encourage more constructive dialogue.

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Construction Contact Center Accountability Personalization 180