JustCall

APRIL 13, 2020

Even if you make a shift to remote work, you need to ensure that your business runs as usual. Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. In this blog, we will share some hacks and tips sales teams can follow, as they work from home.

Sales 98

Sales CRM Analytics Chatbots 98

ProProfs Blog

JANUARY 7, 2020

It only takes one bad experience for the customer to swear off your business forever. . So, what is the most natural solution to ensure that your relationship with your customers becomes better? . Your customer service team, of course! Great Customer Service Can Be an Asset to Your Business. Fast forward to 2020.

Customer Service 169

Customer Service Customer centricity Brand ambassadors Customer Support 169

CSM Magazine

OCTOBER 21, 2020

While it pays off to concentrate on keeping your existing customers and boost brand loyalty, gaining new ones is the key to growing your eCommerce business. But how do you find fresh customers for your e-store? What marketing strategies do you need to employ? Increase Your Visibility in SERPs.

Advertising 52

Advertising Engineering Marketing Sales 52

JivoChat

FEBRUARY 17, 2022

One thing is for sure, though, if you want to increase sales, you need to study your target audience, make sure your team knows your product well, and plan thoroughly the marketing and sales actions. . Know Your Target Audience. What sectors do the companies you are going to target belong to?

B2B 52

B2B SaaS B2C Sales 52

OctopusTech

DECEMBER 6, 2018

Is it only me or do you too find hundreds of blog posts floating on the internet towards the end of every year about what the new web design trends are going to be? And have you also noticed that although everybody has a piece of their own mind, all we get to read are similar articles about similar things over and over again.

Entertainment 48

Entertainment Chatbots Technology Customer Service 48

ProProfs Blog

JULY 3, 2019

No doubt, instant help is their top priority, and live chat is the solution. Your customer support operators need to know how to chat with customers online to keep them hooked with your brand. In this post, we aim to cover nine amazing online chat tips to help your business reduce 67% of customer churn and increase acquisition.

Customer Support 95

Customer Support Best practices Wait times Personalization 95

LiveChat

SEPTEMBER 19, 2016

Getting your e-commerce store up and running is just the first step in your entrepreneurial adventure. Hopefully, your products will eventually speak for themselves and traction will come organically, but that is often not the case in the very beginning. Ask thought leaders to help promote your product.

Sales 62

Sales Advertising Personalization Management 62

CallSource Insights

JULY 3, 2019

To earn a positive reputation , businesses must prove themselves worthy to their customers and potential customers. By providing superior service and valuable products, you build your positive reputation. How do potential customers discover how great your business is? Introduction. Why online reviews are important.

Management 40

Management Feedback Engineering Advertising 40

Comm100

OCTOBER 19, 2022

A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience. How Do Chatbots Work? There are two different kinds of chatbots you’ll find on a website.

Chatbots 86

Chatbots APIs Analytics Upselling 86

SmartKarrot

NOVEMBER 25, 2020

You don’t have any customer segments where your product has been a hit. Nor do you know the attributes of your right customers who would stay with you for the long-term. Nor do you know the attributes of your right customers who would stay with you for the long-term. 1 Start with your network.

SaaS 11

SaaS B2B Marketing Feedback 11

ProProfs Blog

OCTOBER 30, 2021

The possibility of achieving sustainable business growth will get decimated if you cannot get on your customer’s pulse. When you don’t know what’s best about your services, you won’t be able to do more of it. Similarly, without knowing what’s the worst about them, you can’t stop doing it. What is Customer Feedback?

Feedback 143

Feedback Surveys Customer centricity Metrics 143

JivoChat

JUNE 5, 2023

Building a successful ecommerce online store is a challenging task, mainly when considering the highly competitive environment your business will be in. The customer is just a few clicks away from leaving your website and buying from another ecommerce store. Check out the article and discover more.

Analytics 75

Analytics Marketing B2B Sales 75

ProProfs Blog

DECEMBER 30, 2021

If you are confused about who your customers are and what they really need, psychographic segmentation can help. In this blog, we have covered everything about psychographic segmentation to help you understand your customers better. For this, you can simply ask: How do you feel about robotics? Take a look.

Surveys 78

Surveys Brand ambassadors Advertising Marketing 78

JivoChat

FEBRUARY 24, 2021

Shopify is a brilliant ecommerce platform that makes it easy to get your store online. But setting up your store is only the first step. So, how do you start generating more sales, or even your first sale? They are ideal for a warm audience who have already shown an interest in your products. You need customers.

Sales 59

Sales Advertising Marketing Personalization 59

Nicereply

AUGUST 17, 2022

Testimonials are a great way how to show the credibility of your brand. Honest thoughts from real customers entice prospective customers to engage with your services. But how can ensure you get the most value from your testimonials? For example, testimonials are more effective when shown after or alongside your product details.

B2B 52

B2B Customer retention Personalization Marketing 52

ProProfs Blog

DECEMBER 28, 2020

With the kind of features available, it’s becoming easier for companies to also use live chat for customer engagement on their websites. It can help to capture your visitor’s attention and engage them in a conversation where you get to understand their intent as a buyer and what steps they plan to take next.

Chatbots 78

Chatbots Upselling Sales Feedback 78

ProProfs Blog

MARCH 25, 2020

And, I bet you don’t want that to keep happening to your business. What’s more, over 60% of US consumers prefer an automated self-service such as a website or mobile app for simple customer service tasks. chatbots and others such as knowledge base , live chat , help desk , and others to make. What Is Automated Customer Service?

Customer Service 125

Customer Service Chatbots Customer Support Personalization 125

GetFeedback

JANUARY 19, 2020

To complete the survey, I was then asked to: Comment on things I liked or didn’t like. To complete the survey, I was then asked to: Comment on things I liked or didn’t like. To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. As my trip progressed, I got email requests for feedback at each step.

Surveys 146

Surveys Journey mapping Feedback B2B 146

ProProfs Blog

FEBRUARY 13, 2019

Businesses can’t deny the significance of customer support, as it has the power to make or break your business. Now that you have realized how customer service experience affects your business results, it’s time you strategize and follow these customer service trends in 2019. Trend #1 – Human Touch remains Paramount.

Customer Support 117

Customer Support Multichannel Enterprise Self service 117

ProProfs Blog

DECEMBER 21, 2020

What’s that one thing you’d like to change about your business? If it’s to avoid seeing customers leave your business, then you aren’t alone in this. If that’s your hiccup, then we’re here to help you out. In this article, we’ll help you: What is customer churn and customer churn rate. Tweet this.

Surveys 148

Surveys Benchmark Feedback Sales 148

ProProfs Blog

DECEMBER 11, 2020

Your brand philosophy might have its roots in creating top-notch products or services. Poor service quality can cost your business, whether you are a month old startup or a decade old enterprise. “ Therefore, you need to offer your services in such a manner that you deliver high value to customers continuously while controlling costs.

Metrics 78

Metrics Customer Service Surveys Customer effort 78

REVE Chat Blog

DECEMBER 5, 2019

Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience. Hence following a right bot strategy and tailoring your chatbot to meet your use case plays an important role in overall customer experience. What’s the schedule of the event?

Chatbots 70

Chatbots Real estate Healthcare Banking 70

ProProfs Blog

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand. the best technology to reach customers before they do. McDonald’s.

Customer Service 76

Customer Service Airlines Feedback Sales 76

IdeasUnlimited

NOVEMBER 3, 2020

Whether you’re new to SEO or just looking to refresh your fundemantals, you’re in the right place. One thing that is for sure though is that the best practices for SEO are constantly changing. Being tasked with ranking up your website can be daunting, especially if you don’t know where to begin. So here we go.

Engineering 52

Engineering Morale Marketing Best practices 52

IdeasUnlimited

NOVEMBER 3, 2020

Whether you’re new to SEO or just looking to refresh your fundemantals, you’re in the right place. One thing that is for sure though is that the best practices for SEO are constantly changing. Being tasked with ranking up your website can be daunting, especially if you don’t know where to begin. So here we go.

Engineering 52

Engineering Morale Marketing Best practices 52

Provide Support

JULY 21, 2015

As the technology continues to change and advance at an extremely rapid rate, we all in customer support have to deal with people who find themselves being challenged by new methods and updated technology. It’s your job to make it painless and easy, without piling on more questions, concerns and frustration. Let’s face it.

Technology 78

Technology Technical Support Scripts Customer Support 78

ProProfs Blog

JULY 29, 2020

So, how do you take your phone support operations from ‘average’ to ‘awesome’? This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! From a traditional option like phone, we now have email, live chat, social media, and self-help portals.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

LiveChat

AUGUST 29, 2016

But when it comes to cooking the darn thing, only few know how to do it properly. And I’m not talking about blogs written only for SEO or click-bait articles like “Become a Millionaire Thanks to This Crazy Method!” So, if you want to know how to create a proper content marketing strategy , I’m here to help.

Marketing 50

Marketing Real estate Entertainment Education 50

ProProfs Blog

JANUARY 28, 2021

Those can help you shed light on your own customers’ behavior and understand some of their needs or struggles. But what the studies don’t teach you is how to reach out to your customers and build a friendly relationship with them. No matter how much the customers love your product, they won’t come out to tell you that.

Feedback 148

Feedback Surveys Customer Support Sales 148

ProProfs Blog

APRIL 30, 2020

This proactive communication helped them work towards reinstating the brand loyalty, especially when 19% of consumers feel less brand loyal and investing in whatever is available. Now, this is the kind of wildfire you need to be prepared for and effective proactive communication measures can do the bit for you. Staff shortage.

Multichannel 137

Multichannel Feedback Customer Support Surveys 137

ProProfs Blog

MARCH 20, 2020

Imagine having new website visitors regularly who are really interested in your services. They seem to love your website and convert a lot. . So, at first glance, you’re pretty happy with the performance of your business. Also, they provide awesome feedback. . And you have no idea why. . Let’s start!

Sales 137

Sales Marketing Finance Advertising 137

aircall

JUNE 21, 2021

If you are struggling to increase sales in your company, it may be time to take a closer look at your existing customers experience to see how they interact with business. If you want to increase the output of your sales process and help your company grow, it’s essential that you meet or exceed your customers’ expectations.

Sales 71

Sales Customer Experience Surveys Feedback 71

GetFeedback

MAY 9, 2018

And with more and more customers doing their shopping online, it’s not just about the brick and mortar customer experience either. When questions arise, mobile customers should be able to reach your business quickly and easily through the mobile means of their choice (live chat, messengers, texting, FAQs, etc).

Customer Service 68

Customer Service Surveys Self service Feedback 68