Big data Examples Feedback Self service 
CSM Magazine
FEBRUARY 9, 2021
Help customers self-serve their entire move experience – with quick and efficient answers, from the moment they start looking for a property to when they finally pick up the keys. Take the example of Get Living, the largest operator in the UK’s build-to-rent sector. Encourage self-service guided advice – at EBI.AI
Lumoa
SEPTEMBER 30, 2022
This represents great news for banks as consumers are also more willing to use apps from (and share personal data with) their financial service providers. Modern consumers are also extremely self-sufficient. So much so, that 4 out of 5 customers expect to see more self-service options from financial institutions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
NOVEMBER 29, 2019
Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. They are useful when the customer service team is not available.
Natalie Petouhof
AUGUST 15, 2022
It’s the first step to integrating feedback and insight into customer and employee experiences. This could mean eliminating pain points in the customer journey, developing new products and services, or developing self-service tools and technologies that increase convenience. But there’s still work to be done.
CSM Magazine
JULY 28, 2022
This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Working with large data sets (Big Data) is primarily used for HR analytics.
VocalCom
NOVEMBER 26, 2018
Big data is another important resource for designing proactive customer experiences. For example, long average handling times may indicate miscommunication among departments or insufficient use of contact center technologies such as CRM databases. Be sure to streamline the service process across all channels and departments.
Mindtouch
FEBRUARY 16, 2017
None of this places any reliance on the feedback of the customer. Go big or go home. With the e-commerce environment today and the ubiquitousness of data and access, the 4Ps must become the 5Ps , adding “people” to the mix. They can drill down and analyze data to the Nth degree and create a personalized experience accordingly.
Expert insights. Personalized for you.
59 
Let's personalize your content