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Transforming the Customer Experience with Big Data

CX Journey

What is big data? Big data" has been defined in many different ways and seems to most often refer to the sheer volume of data, but for the purpose of this article, I''m going to refer to the data sources. To do that, we must have the right data at our fingertips. What is the right data?

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Amazing Business Radio: Claire Sporton

ShepHyken

How to Fish the “Big Data Lake” for Customer Experience Insights. Top Takeaways: It isn’t enough to simply gather data. Data collection without action is a waste of time. Data collection without action is a waste of time. The Customer Experience Revolution. Shep Hyken interviews Claire Sporton.

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Big Data - Getting Smarter with Customer Engagement

Verint

Can you remember the last time you experienced a customer service call that actually left you satisfied? When a service interaction is seamless, that moment lives on in a customer’s mind—and it sets the expectation for how all future experiences should go.

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Embrace New Ways of Thinking in 2016

Beyond Philosophy

Big data can be used to research past behavior. However, the data must include the emotional influences as well to be accurate, at least for predicting how a Customer Experience can influence future behavior. Employee Engagement and Customer Experience. We see the growth of employee engagement programs.

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Embrace New Ways of Thinking in 2016

Beyond Philosophy

Big data can be used to research past behavior. However, the data must include the emotional influences as well to be accurate, at least for predicting how a Customer Experience can influence future behavior. Employee Engagement and Customer Experience. We see the growth of employee engagement programs.

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Why Customer Experience Excellence Requires HR Engagement

ClearAction

Make sure employees buy into the Why not just the What. What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. If employee engagement is high and customer satisfaction is low, then you know you’ve got troubles. Customers First, or Employees First ?

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Connecting Employee Experience and Customer Experience

GetFeedback

What we don’t often know, or pay as close attention to, is the relationship between employee happiness and customer satisfaction. But the data speaks for itself. times more engaged employees than companies with poor customer experience. When employees are happy, customers are happy. Employee Engagement Surveys.