Cisco - Contact Center

FEBRUARY 18, 2020

We’re introducing some exciting new capabilities designed to simplify how you manage your contact center, make your agents more productive, and create better experiences for your customers. Integration with Webex Experience Management (formerly CloudCherry). Highlights of What’s New. For more information on Release 12.5,

Contact Center 134

Contact Center Enterprise Self service contact center solutions 134

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Seven Omnichannel Contact Center Best Practices for Better Customer Experiences. Intelligent Routing.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Seven Omnichannel Contact Center Best Practices for Better Customer Experiences. Intelligent Routing.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Serenova

AUGUST 5, 2019

In the webinar , How to Design Your Contact Center to Be Customer-Centric , our guest speaker, Forrester Research VP and Principal Analyst Art Schoeller, offers tips, trends and perspective on how you can move toward a more customer-centric contact center. You can access all three webinars in the series here.

Customer centricity 40

Customer centricity Contact Center Interactive Voice Response Customer Experience 40

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 60

Contact Center contact center solutions Cloud contact Self service 60

8x8

NOVEMBER 27, 2017

Most companies have implemented some sort of training or coaching program within their corporate structure and contact center. However, simply training your contact center personnel is not enough.

Contact Center 48

Contact Center Coaching Quality management contact center solutions 48

8x8

NOVEMBER 27, 2017

Most companies have implemented some sort of training or coaching program within their corporate structure and contact center. However, simply training your contact center personnel is not enough.

Contact Center 48

Contact Center Coaching Quality management contact center solutions 48

8x8

NOVEMBER 27, 2017

Most companies have implemented some sort of training or coaching program within their corporate structure and contact center. However, simply training your contact center personnel is not enough.

Contact Center 48

Contact Center Coaching Quality management contact center solutions 48

NobelBiz

JANUARY 3, 2022

On the business side, there are various issues associated with managing a massive volume of calls. Many contact centers must develop methods and use their resources to manage client expectations and create a pleasant customer experience. Numerous contact center leaders and experts have heard of the omnichannel approach.

Contact Center 52

Contact Center Call Center Consulting Consulting 52

Enghouse Interactive

MAY 25, 2020

Best Practices for Securing Video Calls. We’ve compiled some of the best practices for your organization to consider when using video-conferencing. Recommended Best Practices. The first step is to understand all the privacy and security capabilities that your video collaboration solution provider recommends.

Healthcare 40

Healthcare Best practices Government Enterprise 40

Enghouse Interactive

JULY 19, 2019

Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. but do greatly simplify systems management. but do greatly simplify systems management.

Cloud contact 40

Cloud contact Contact Center Service level Best practices 40

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. 7 Omnichannel Contact Call Center Best Practices for Better Customer Experiences. Intelligent Routing.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 48

Contact Center contact center solutions Cloud contact Self service 48

Altivon

OCTOBER 11, 2017

Sheila McGee-Smith did not disappoint in her latest webinar appearance, also featuring the Auto Club Group and Altivon. Contact center solutions often have a 10 year life cycle. A poll at the beginning of the webinar showed that 30% of respondents have infrastructures that are 5 years or older. Aged infrastructure.

Contact Center 40

Contact Center Analytics contact center solutions Coaching 40

Playvox

FEBRUARY 16, 2024

Advances in technology allow contact centers to use data in much more manageable ways, redefine how to engage with customers, gain efficiencies, and leverage actionable insights to improve quality management (QM) and the customer journey.

Quality management 75

Quality management Contact Center Management Best practices 75

Playvox

MARCH 5, 2024

How do contact centers not only survive but thrive in this new era? And behind the scenes, how do you ensure your quality management (QM) processes are keeping up? Let’s examine the role of AI in streamlining quality management processes to help modern contact centers rise to the ever-changing customer experience landscape.

Quality management 78

Quality management Management Contact Center Coaching 78

NobelBiz

NOVEMBER 6, 2023

Customer Relationship Management (CRM) Software: CRM systems automate customer data management, providing a comprehensive view of customer interactions and histories. Workforce Management (WFM) Software: WFM automates scheduling and forecasting for agent workloads, optimizing staffing levels for call volume.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

NobelBiz

OCTOBER 17, 2023

Welcome back to our journey through the intricate world of call center management! In our previous installment, we peeled back the layers of the challenges that often remain hidden beneath the surface, impacting call center executives’ day-to-day operations. What sets it apart is the ability to capture human-element data.

Call Center 59

Call Center Management Contact Center Analytics 59

Cisco - Contact Center

FEBRUARY 19, 2020

To learn more about Cisco Contact Center solutions, visit our website. Join our Live Webinar: Introducing Webex Contact Center Enterprise. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. The post Is Your Contact Center “In the Zone”? Learn More.

Contact Center 119

Contact Center contact center solutions Enterprise Engineering 119

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. With more than 20 years of industry experience, we back our products and services with a deep understanding of the call center landscape.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52

Noble Systems

SEPTEMBER 8, 2020

COVID-19 has forced many contact centers to quickly transition from onsite to, in some cases, fully remote operations. This blog compiles the top five best practices to help those who are transitioning to, or looking to maintain, an at-home workforce to achieve the best outcomes.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Noble Systems

APRIL 14, 2021

What is a virtual call center? Imagine a call center – a hub of inbound and outbound calls, staffed by a team of agents and managers – but the agents and managers are located off-site, whether in small groups in other offices or individually at their own homes. This is the concept of the virtual call center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

NobelBiz

JANUARY 31, 2022

Experienced agents and managers who have witnessed the company’s growth and its procedures’ progress are frequently gold mines of information. At NobelBiz, we believe that Across all communication channels, your contact center can deliver an intuitive and seamless customer experience for your clients.

Contact Center 52

Contact Center Contact center software Cloud contact Technical Support 52

8x8

DECEMBER 3, 2018

Use tools like Expert Connect to give agents immediate access to available experts, helping to drive first-call resolution, and Quality Management to coach agents and improve their service skills. Be sure to gather baseline metrics before you implement your new solutions, so you have proof points demonstrating the success of your investments.

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

Playvox

SEPTEMBER 20, 2023

By applying them to this type of work, you can give time and energy back to your managers and agents to spend on activities that directly improve customer experience. One area where you can ease AI and automation into your contact center is in your quality management (QM) processes. What is Automated Quality Management?

Quality management 52

Quality management Coaching Contact Center Calibration 52

JustCall

MARCH 29, 2022

The integration makes it possible for an enterprise to maximize its ROI by using pre-built applications, processes, and workflow tools optimized for managing relationships with customers and partners. Virtual agents can handle everything from ordering to tracking and query management. Aces time management. Order Management.

Sales 52

Sales Interactive Voice Response Contact center software CRM 52

NICE inContact

NOVEMBER 8, 2019

We’re making it easier than ever for contact center managers to bring together the most powerful solution to operate your contact center, to drive efficiency and productivity, and to give your agent a streamlined desktop with everything they need in one place.

Contact Center 10

Contact Center Average Handle Time Healthcare CRM 10