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7 Customer Onboarding Best Practices

Totango

With the capabilities of today’s customer success platforms, it has become much easier to provide an excellent onboarding experience. . If clients are not meeting onboarding goals in a timely manner, new processes and messages might be necessary to help clients reach value more quickly. Create a Holistic View of Your Customer.

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In Security We Trust: Best Practices for Navigating Security Decisions

Revation Systems

The company lacking that extra “sizzle” ended up meeting our standards, while the company with the “sizzle” fell short. The same Deloitte survey found that end users who very strongly agreed that the brand leveraged its digital capabilities to enhance the customer experience were 14% more likely than average to highly trust the brand.

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How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy.

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Should You Use a Freemium SaaS Model to Sell Your App?

Totango

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

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The New Normal: Today’s Brand Must Elevate Customer Experience to Compete

Totango

The COVID-19 pandemic has forced brands to elevate customer experience to stay competitive. As more consumers turned to e-commerce, more companies had to step up their digital game, in turn forcing SaaS providers to deliver so brands could satisfy their buyers. Why Do You Need to Elevate Customer Experience?

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How will the economic downturn affect Customer Success? Learn from three SaaS CEOs.

ChurnZero

To get a CEO’s perspective on the matter, ChurnZero’s You Mon Tsang joined ESG for a special CEO panel on “ The economy and Customer Success: The impact and what to do about it ,” with ‘nuffsaid’s Chris Hicken and Kapta’s Alex Raymond. Difficult conversations lead to deeper customer connections. Profitability wasn’t a focus or concern.

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4 Ways to Speed Up New SaaS User Onboarding

Totango

Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. How SaaS Enterprises Can Streamline New User Onboarding.

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