bold360 Blog

JANUARY 22, 2020

It helps employees to take on more consultative, high-value work. But doing that more complex work effectively and efficiently requires the right tools and support. 2x OPPORTUNITIES ­– How to improve EX on both sides of the org. Improving Employee Satisfaction with Technical Support. That’s great.

Employee engagement 76

Employee engagement Customer Experience Technical Support Chatbots 76

NobelBiz

JANUARY 16, 2024

If you want to find out more about How to Increase Sales Performance in Outbound Contact Centers listen to our webinar episode. A consultative approach, focusing on understanding the lead’s challenges and goals, helps build credibility and forge a stronger relationship.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Satrix Solutions

FEBRUARY 1, 2022

However, as a CX consultancy, we occasionally hear (or read) very negative reactions when inviting someone to participate in a survey on behalf of our clients. I’ve spent nearly 20 years advising B2B company leaders on how to maximize the impact of their CX programs. Thankfully this attitude towards surveys is relatively rare in B2B.

Surveys 78

Surveys B2B Feedback Technical Support 78

Netomi

JANUARY 5, 2022

Adrian is also a best-selling author, Forbes contributor, blogger & podcaster, frequent conference speaker, panel participant, and Chari. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. LinkedIn: Adrian Swinscoe – Aspirant punk – Punk CX.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

NobelBiz

JANUARY 23, 2024

This article will delve into the world of Customer Support as a Service (CSaaS) , exploring the nature, types, and the profound impact it can have on your contact center. We’ll offer valuable insights, actionable strategies, and best practices to transform your contact center’s customer support and skyrocket customer satisfaction.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

SmartKarrot

MARCH 20, 2023

Provide individualised success plans that encourage adoption and show customers how to work with the hiring company to get the results they want. creating best practices and tactics that are measurable, repeatable, and lead to product acceptance, value, and expansion. establishing best practices for platform utilisation.

Upselling 19

Upselling Enterprise Technical Support Finance 19

Kayako

DECEMBER 17, 2015

Johnathan Lyman ( @theejl ), Senior Technical Support Lead, Zephyr. Sukhpreet Kaur, ( @sanand_24 ), Technical Support Consultant, Kayako. Can your customers find answers to their questions online in an FAQ or knowledge base? Then you need think about the well being and happiness of your staff.

Management 60

Management Technical Support Customer Support Coaching 60

Global Response

FEBRUARY 13, 2022

But finding the right BPO call center for your business can be tricky—and you might be wondering what exactly a BPO call center is or how it differs from other call centers. How could one solution work for so many different companies? So, what is a BPO call center? Do I need a BPO call center? BPO call center cons.

Call Center 62

Call Center outsourcing Business Process Outsourcing Telemarketing 62

Kayako

DECEMBER 17, 2015

Johnathan Lyman ( @theejl ), Senior Technical Support Lead, Zephyr. Sukhpreet Anand, ( @sanand_24 ), Technical Support Consultant, Kayako. Can your customers find answers to their questions online in an FAQ or knowledge base? Then you need think about the well being and happiness of your staff.

Management 48

Management Technical Support Customer Support Coaching 48

Callminer

AUGUST 1, 2017

James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. The best thing that you can do to increase efficiency at a contact center is…”. Tsahi Levent-Levi is an Independent Analyst and Consultant for WebRTC. The best way for contact centers to increase efficiency is…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Amity

JULY 18, 2016

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Best practices.

SaaS 66

SaaS Metrics Accountability Technical Support 66

SmartKarrot

DECEMBER 3, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Yotpo As a Customer Success Manager, you will successfully and consistently deliver ROI and value for the customers by consulting for their business while leveraging Yotpo solutions.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

FEBRUARY 4, 2021

Serve as the highest tier of technical support prioritizing and driving timely resolution through phone, email, and chat. Establish best practices and educate new gaming creators on how to optimize performance and community building. Maintain product expertise across the Matterport solution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

Amity

JULY 18, 2016

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Best practices.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Best practices.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Best practices.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Best practices.

SaaS 48

SaaS Metrics Accountability Technical Support 48

NobelBiz

APRIL 25, 2023

Moreover, continuous training helps agents stay up-to-date with industry best practices and improves overall customer satisfaction. According to an analysis by Boston Consulting Group , A.I. Read more on How to Fast-Track Your First Call Resolution FCR in 9 Easy Steps in this article.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

SmartKarrot

MARCH 2, 2021

This role is focused on customer success management and is not a technical support-related role. Determine how to define, drive, and demonstrate value (ROI) with customers through monthly reporting, QBRs, and other means of showcasing Ragnarok’s value.

Consulting 10

Consulting Consulting Technical Support Best practices 10

Netomi

FEBRUARY 28, 2022

I think that the trend that will dominate in the next couple of years (not just in 2022) in CX will be ‘personalization’ and learning how to create a personalized experience not only for luxury products/services but for all industries. One CX trend that will dominate/take the stage in 2022: . “I Connect with Dione.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

JustCall

MARCH 23, 2023

A series of pre-recorded IVR prompts guide callers on how to reach each of these departments. Unnatural-Sounding and Stilted Script Writing the perfect script is harder than it seems, yet many businesses take it lightly and do not consult with a professional before doing so. How to set up an IVR system?

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52

Amity

MARCH 19, 2014

HOW to build a Customer Success Model: How you decide to define Customer Success for your company in order to achieve these goals will vary depending on what best serves your particular customers, what product and market you are addressing, and the development stage of your SaaS business. Best practices.

SaaS 54

SaaS Metrics Accountability Technical Support 54

Taylor Reach Group

SEPTEMBER 29, 2020

During the contact center planning stage, the CRM usually is in place, so discussions about it focus on how to integrate other applications alongside it. Best Practices. To find out more about how Taylor Reach can help your company with technology acquisition, CLICK HERE to schedule a free consultation.

Contact Center 85

Contact Center CRM Quality management Analytics 85

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Here’s an example of how to document key stakeholders: . Executive Sponsor: .

Management 98

Management Chief Customer Officer Upselling SaaS 98