Taylor Reach Group

AUGUST 16, 2021

Award-winning global contact center consultants and customer experience experts, The Taylor Reach Group, Inc. Calls and contacts are primarily focused on customer service, events, ticket sales, and official merchandise sales. A global Contact Center, Call Center, and Customer Experience consulting firm.

Contact Center 131

Contact Center Consulting Consulting Best practices 131

Calabrio

AUGUST 1, 2019

This year’s annual customer event combines the Calabrio User Forum with Calabrio Customer Connect, which means the event is supercharged to deliver premium content at an unbelievable location. This year’s event is being held from Oct. User events have a distinct place in my history. We want the same for you.

Contact Center 40

Contact Center Best practices Consulting Consulting 40

Taylor Reach Group

MARCH 26, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience.

Contact Center 51

Contact Center Call Center Customer Experience Big data 51

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news. It also seeks to stimulate discussion of best practices. CSM Practice. They host a CSM Practice community on Facebook.

Best practices 115

Best practices SaaS B2B Marketing 115

CSM Magazine

FEBRUARY 6, 2024

It’s not just about keeping score; it’s about enhancing every aspect of the event experience, from ticket sales to concessions, all in real-time. Stay tuned as I dive into how Oracle EPM is revolutionizing the game for stadiums, making every event a win-win for everyone involved.

Entertainment 52

Entertainment Finance Consulting Consulting 52

Taylor Reach Group

MAY 11, 2023

Hold agent town halls as “no questions excluded” events; hold them regularly and schedule them in advance. Hold multiple events to accommodate schedules. To find out more about how Taylor Reach can help with your medium- to large-scale contact center systems implementation, CLICK HERE to schedule a free consultation.

Contact Center 62

Contact Center Morale Consulting Consulting 62

Calabrio

JUNE 29, 2020

We evaluated our existing technology stack to see how we could use it even more effectively , turned on-site traditions into virtual events for the whole team , promoted the exchange of remote – working best practices and stories , and creat e d a diverse range of communication channels, to name a few initiatives. .

Best practices 105

Best practices Employee engagement Consulting Consulting 105

Talkdesk

APRIL 7, 2020

This year we are transforming Opentalk® into a virtual event — all online and at no cost to you — on May 6. Based on 20 years with Walt Disney World, along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” keynote for delivering outstanding customer experiences. Save the date!

Customer Service 81

Customer Service Wireless contact center solutions Cloud contact 81

DMG Consulting

APRIL 8, 2024

WFM vendors are delivering enhanced algorithms, simulation techniques and methods, and best practices to assist contact centers in more accurately forecasting and scheduling for these fast-changing operations. The post AI-Enabled WFM Promotes Efficiency and Flexibility appeared first on DMG Consulting.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

Totango

FEBRUARY 9, 2022

A best practices renewal automation strategy, however, goes well beyond this minimum to ensure renewals. In a best practices approach, your company systematically maps out the renewal process as part of the customer lifecycle. Following best practices to automate retention can optimize renewal rates.

Customer retention 93

Customer retention SaaS Best practices Upselling 93

ChurnZero

APRIL 22, 2022

Tech-touch strategies can emulate the best parts of human-led interaction while compensating for its constraints: our inability to multi-task, be everywhere at the same time, and remember everything. If you want to dip your toes into a tech-touch model for onboarding and beyond, here are five ways you can ease into automation with ChurnZero.

Accountability 98

Accountability Consulting Consulting Best practices 98

Quality Contact Solutions

AUGUST 26, 2021

An information blitz is an effective way to get the word out, to create awareness about an event with existing or potential customers. I encourage you to consult with an industry professional. A survey is a great way to gather insight into customer satisfaction data or assess how good a particular service was. Information Blitz.

Telemarketing 98

Telemarketing B2C B2B outsourcing 98

CSM Magazine

JANUARY 26, 2022

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. Industry experts, customers and partners from around the world are taking part in the virtual event on 3 rd March 2022. The formal agenda will be announced ahead of the event.

Government 52

Government SaaS Engineering Best practices 52

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. Pay close attention to the vendor's justifications, which are based on their expertise and best practices. Consult with your influencers before contacting anyone contact center vendor.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

CSM Magazine

OCTOBER 18, 2022

Alongside product, the company has a robust support community that organisations can tap into, including the success centr e , champions network , larger forums, and monthly user events to connect and share best practices. About Calabrio. Calabrio is a trusted ally to leading brands.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

Totango

DECEMBER 28, 2020

Totango and Cisco joined together to walk-through the program requirements and the best way to accelerate certification. If you are a Cisco Gold Partner, we highly recommend watching a replay of the event above. Leverage the latest customer success best practices. Lifecycle Practice Advisory.

Best practices 79

Best practices Upselling Analytics Technology 79

Aspect

OCTOBER 31, 2019

Introducing the Best of ACE 2019 Webinar series. breakout sessions from our live event directly to you. Outbound Strategies and Best Practices. Presented by: Mary Ward, Senior Solutions Consultant, Aspect and Carel Warfield, Senior Solutions Consultant, Aspect. We’re bringing our most popular?breakout

Multichannel 48

Multichannel Consulting Consulting Analytics 48

CSM Magazine

OCTOBER 18, 2022

Alongside product, the company has a robust support community that organisations can tap into, including the success centr e , champions network , larger forums, and monthly user events to connect and share best practices. About Calabrio. Calabrio is a trusted ally to leading brands.

Customer Service 52

Customer Service Customer centricity SaaS Analytics 52

TechSee

JUNE 30, 2020

Unforeseen circumstances – black swan events impact an organization’s ability to provide service, requiring rapid changes to prioritization and scheduling to ensure optimal service delivery continuity. How Computer Vision AI takes automated field service scheduling to the next level.

outsourcing 109

outsourcing Best practices Consulting Consulting 109

Fonolo

MARCH 6, 2019

One of the greatest gifts you can give yourself in your education is exposure to some vital organizations that offer resources, events, and other educational pieces that will make you an expert in no time. Follow along as they provide webinars, events, and resources that will up your contact center game this year. CCNG does just that.

CCNG 102

CCNG Customer Service Education Contact Center 102

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Diane has a proven ability to identify opportunities in customer interactions, partnering with companies of all sizes to enhance their customer experience practices. Follow Diane on LinkedIn 3.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Aspect

OCTOBER 15, 2019

In addition to traditional Executive MindXchange events like the Olympics and Cookout, we’ll be participating in three events and we’d love to see you there. On Tuesday, October 29 th at 10:45 AM, Solution Consultant, Aaron Ziebro, will host the featured demo. We’re excited about participating in these action-packed few days.

Personalization 48

Personalization Self service Customer effort Best practices 48

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. This event takes a unique approach to getting your hands dirty, with workshop components like no other.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Satrix Solutions

JANUARY 2, 2019

As a consultancy dedicated to the Customer Experience (CX), we’re highlighting 5 US-based conferences customer experience professionals should consider for 2019: Totango Customer Success Summit 2019. This event brings together around 900 Customer Success professionals from around the globe annually. Why should you attend?

Customer Experience 60

Customer Experience Best practices Benchmark SaaS 60

ChurnZero

DECEMBER 21, 2022

Presented by: Dave Kellogg , principal, Dave Kellogg Consulting. Presented by: Ryan Johansen , a stress management consultant who trains CS professionals on becoming top performers without burning out. May they inspire you to take on whatever 2023 hurls warmly sends your way. 1/ Crash course in Customer Success and SaaS metrics.

SaaS 98

SaaS Benchmark Metrics Consulting 98

AWS Machine Learning

OCTOBER 18, 2023

AWS Lambda is an event-driven compute service that lets you run code for virtually any type of application or backend service without provisioning or managing servers. Security The data that flows through the architecture diagram is encrypted in transit and at rest, in accordance with the AWS Well-Architected best practices.

APIs 97

APIs Metrics Consulting Consulting 97

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Christina Kosmowski. Head of Customer Success. Christopher McNamara.

Consulting 76

Consulting Consulting Education Best practices 76

Livepro

JUNE 19, 2019

Returning in 2019 across 4 major cities, a jam packed agenda with 2 Keynote Speakers in each state have varied backgrounds including some creative and amazing minds behind cutting-edge AI technology, state government and industry veterans with a wide range of consulting expertise. Beth Carey | Co-founder and CEO, Pat AI.

Government 75

Government Gamification outsourcing Consulting 75

Creative Virtual

NOVEMBER 10, 2020

Like many industry events this year, the annual HKCCA (Hong Kong Customer Contact Association) Symposium went virtual on 5 November. Our partner Continuous Technologies (CTINT) was once again an event sponsor and graciously invited me to present on the Symposium theme of Future Fit. By Chris Ezekiel, Founder & CEO.

Virtual Agent 52

Virtual Agent Chatbots Best practices Technology 52

Call Design

AUGUST 9, 2021

Modern-day AI makes decisions and outputs based on the analysis of previous events, then makes a consolidated prediction for future outcomes. Whilst modern-day technology was not able to predict the events of the pandemic were going to take place, it did assist managers and agents through difficult times.

Interactive Voice Response 78

Interactive Voice Response Chatbots Coaching Virtual Agent 78

Calabrio

AUGUST 14, 2019

This year’s event is being held from Oct. With the Teleopti acquisition earlier this year, we decided to take two great company events and make them one. User events have a distinct place in my history. I attended my first event as a wide-eyed contact center employee, not really having any idea what to expect.

Contact Center 40

Contact Center Best practices Consulting Consulting 40

ChurnZero

APRIL 22, 2022

Digital CS strategies can emulate the best parts of human-led interaction while compensating for its constraints: our inability to multi-task, be everywhere at the same time, and remember everything. If you want to dip your toes into a digital approach for onboarding and beyond, here are five ways you can ease into automation with ChurnZero.

Accountability 52

Accountability Consulting Consulting Best practices 52

Education Services Group

SEPTEMBER 12, 2022

Who should be consulted to determine the right strategy to address this risk? These strategies are best applied proactively early in risk management, rather than after the risk event has occurred. . Accept or acknowledge the threat or opportunity but take no proactive approach to the event.

Management 52

Management Accountability Consulting Consulting 52

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . The event, hosted by The Customer Success Association , featured sessions from a variety of CS thought leaders. Didn’t attend?

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

AWS Machine Learning

OCTOBER 27, 2022

To achieve these operational benefits, they implemented a number of best practice processes, including a fast data iteration and testing cycle, and parallel testing to find optimal data combinations. After data is loaded to Amazon S3, an S3 event triggers AWS Lambda and invokes AWS Step Functions as an orchestration tool.

APIs 97

APIs Best practices Metrics Government 97

CustomerSuccessBox

DECEMBER 6, 2021

He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. Alex is also the Founder and CEO of Customer Success Excellence – the world’s first awards event dedicated to the Customer Success profession. Lincoln Murphy.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

ClearAction

SEPTEMBER 29, 2016

ClearAction is a customer experience management consultancy specializing in company-wide collaboration to resolve and prevent the thorniest drags on customer experience excellence and ROI. Leapfrog common practice norms to true best practices. This is normally a members-only event, open to the public on October 19th.

Customer Experience 66

Customer Experience Coaching B2C Consulting 66