ChurnZero

SEPTEMBER 1, 2020

For many of us, 2020 will be known as the year business conferences moved from convention halls to online. For those of us who love the in-person conference experience, this adjustment is tough. Check our list of five upcoming Virtual Conferences taking place in the remainder of 2020 that should be on your radar.

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Journey mapping SaaS Best practices Technology 98

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online. TSIA Customer Success Conference.

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SaaS Education Best practices Marketing 52

Vcaretec

JUNE 6, 2022

It’s that time of year again - time to map out your budget for industry conferences and events. Conferences have huge value for brands looking to learn, network, and even find their next strategic partner. We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences.

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Customer Care Wireless Education Contact Center 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. Get Sales invested in NRR by conducting weekly deal reviews and stipulating sales commission based on Customer Success acceptance of customers.

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Customer advocacy SaaS Chief Customer Officer Sales 98

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

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SaaS Customer centricity Best practices Upselling 52

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is proud to be a Gold sponsor of the event.

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SaaS Chief Customer Officer Best practices B2B 72

GetFeedback

NOVEMBER 20, 2018

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. In this post we’ll cover event and conference survey questions top to bottom—the advantages, use cases, best practices, and distribution methods that ensure you get the most out of every survey you send.

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Surveys Feedback Analytics Abandon rate 79

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

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Sales Marketing Metrics APIs 109

Integrity Solutions

FEBRUARY 12, 2020

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. . Sales Influencers You Should Be Following. by Will Milano. Alan Allard . Joanne Black . Tiffani Bova .

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JustCall

NOVEMBER 23, 2022

The Importance of a Sales Pipeline. Successful companies know that without a sales pipeline, it is difficult, if not impossible, to meet targets. It is a way to track potential consumers as they move up the sales funnel. A sales pipeline starts with the initial contact and continues until conversion.

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Sales Metrics Best practices Enterprise 52

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. You need to have your organization working in harmony, including service, support, and sales. Totango developed Zoe with that objective in mind.

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Chief Customer Officer Customer centricity Best practices Customer retention 55

aircall

SEPTEMBER 15, 2021

Beyond hitting your sales goals, focusing on professional development is key to growing your career. Taking courses, attending conferences and events, and networking are all great strategies, but heading to the stacks is one of the easiest ways you can boost your sales knowledge. The Aircall Team’s Top 10 Sales Books.

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Sales SaaS Best practices Metrics 62

Guru

MAY 30, 2019

Empower , Guru’s first ever conference, was two days of nonstop learning and fun in Philadelphia. Revenue team leaders – spanning sales, customer experience, and support – converged at World Cafe Live to share insights, best practices, personal stories, and more.

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Sales Best practices Personalization Customer Experience 48

JustCall

NOVEMBER 24, 2022

Do you know that many sales reps don’t like to follow imposed instructions, and 2/3rds of all salespeople don’t follow a s ales process ? Despite everything, you need a formal sales process to complete sales faster. What is a Sales Process ? Why Build a Sales Process ? Sales is a numbers game.

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Sales B2B Surveys CRM 52

CustomerSuccessBox

DECEMBER 4, 2018

The SaaS customer retention best practices below will help you understand the needs of your customers so that you can act proactively and maximize renewals. Customer Retention Best Practices. It’s best when this information is available before onboarding so the CSM can have a recommended plan to present at kick off.

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Best practices Customer retention SaaS Metrics 40

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

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Sales SaaS CRM B2B 129

TechSee

JUNE 16, 2022

In addition, Eric is a member of Miele’s International Service team, to help identify, streamline and share global best practices and promote service excellence. His background includes transforming organizations, implementing best practices, and optimizing processes enhancing operational excellence. Follow on LinkedIn.

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Customer Service Chief Customer Officer Contact Center Consulting 251

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

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Gamification Sales Contact Center CRM 61

Education Services Group

OCTOBER 15, 2020

We were thrilled to sponsor the first annual BIG RYG Customer Success Conference, and have our own Vice President of Customer Success & Operations, Megan Macaluso , included in the list of impressive speakers! (If He predicted that in the next 3-5 years, compensation between Customer Success and Sales will become close to equal.

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Best practices industry standards Customer centricity Sales 105

ChurnZero

SEPTEMBER 6, 2024

Organizational influence and alignment: An outcomes-based strategy requires alignment and collaboration between CS, sales, product, and marketing teams, while its focus on customer knowledge offers CS leaders the opportunity to take the driving seat. Join us at ZERO-IN 2024, the essential conference for customer success leaders, this October.

Coaching 52

Coaching Upselling SaaS Sales 52

NICE inContact

APRIL 24, 2019

The quality of service customers receive when contacting a business has a direct impact on sales success and company revenue. Given how critical the customer experience is to sales success, how does your company stack up? The post Is Your Customer Service Hurting Your Sales Performance? Come on by and say “hello”.

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Sales Customer Service CRM Customer Experience 54

Callminer

NOVEMBER 13, 2018

The collaborative atmosphere of the LISTEN conference is the perfect venue to highlight their success and allow others to learn from it and take ideas back to their companies.

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First call resolution Analytics Sales Metrics 260

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 52

Gamification Sales Contact Center CRM 52

Totango

JUNE 6, 2018

TSW’s 2018 theme was Blending Service and Sales Motions. The event focused on how to take customer data and turn it into actionable insights using new technologies and increasing collaboration among sales and service. TSW reminded us that you need to have your organization working in harmony, including service, support, and sales.

SaaS 48

SaaS Best practices Sales Technology 48

Totango

JUNE 8, 2022

This means that you have to ensure that each department within your organization has a shared customer value mindset and is working in orchestration to deliver value to the customer from pre-sale all the way through their entire life cycle. Embedded best practices. Enable Digital-First Customer Success. An outcome-first design.

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SaaS Best practices CRM Enterprise 90

Beyond Philosophy

APRIL 15, 2019

Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. Communicate. into company routines.

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Customer Service Airlines Best practices Consulting 287

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. The Talkdesk team spent both days at the conference soaking in tips and tricks from speakers and attendees alike. Click to Tweet.

Sales 40

Sales Big data call center software Best practices 40

Callminer

JUNE 12, 2018

Workshop description: Interaction analytics, the use of speech, chat, social and text conversations, offers your contact center the opportunity to improve customer satisfaction, reduce operating costs, increase sales revenue and support regulatory compliance. But how do you get there? Workshop attendees are eligible to win an Amazon Tap!

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Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Workshop description: Interaction analytics, the use of speech, chat, social and text conversations, offers your contact center the opportunity to improve customer satisfaction, reduce operating costs, increase sales revenue and support regulatory compliance. But how do you get there? Workshop attendees are eligible to win an Amazon Tap!

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Contact Center Multichannel Analytics Cloud contact 140

ShepHyken

DECEMBER 9, 2019

My Comment: The holiday season is upon us, and for some companies, that means a surge (sometimes big) in sales. This excellent article has a list of six best-practices for properly managing the increase of customer contacts during the busy season. That also means more customer service issues to deal with.

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Airlines Customer Service Customer centricity Call Center 177

CustomerSuccessBox

DECEMBER 13, 2021

This has led to the huge demand for customer success events where people can learn, network, and share the best practices. Customer Success Leadership Roundtable: Owning Renewals – Sales or CS? Future of the Contact Centre Conference 2022 |. Wednesday, January 12, 2022 |. Thursday 10th February 2022 |.

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Best practices Metrics Sales 52

Fonolo

AUGUST 24, 2021

Don’t just focus on sales goals and revenue. Don’t just provide training during onboarding – put focus on providing ongoing learning opportunities so your agents can stay up to date with product/service knowledge, best practices, and more. 5 Best Practices for Training Remote Call Center Agents.

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Call Center Morale Best practices Contact Center 148

ChurnZero

SEPTEMBER 13, 2024

In just a few short weeks, I’ll be taking the stage alongside Chief Listening Officer Bob London at ChurnZero’s ZERO-IN 2024 conference to talk about how to automate customer success without sacrificing customer intimacy. Bob is an expert in customer discovery and listening skills. 3: Deploy in-app guides and walkthroughs.

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B2B Surveys SaaS Sales 52

Quality Contact Solutions

DECEMBER 31, 1969

It’s a known fact that most organizations place incredible pressure on their teams to shorten sale cycles and to improve close rates. A key piece that contributes to the effectiveness of increased productivity is to ensure the entire sales process is optimized every step of the way. Company Size.

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Telemarketing Automotive Best practices Sales 74

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

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Journey mapping Employee engagement Feedback Surveys 25

The Northridge Group

NOVEMBER 12, 2020

At the start of a project, it used to be that the initial on-site discovery meetings would provide the insights necessary to customize best practices to a client’s needs. An effective solution for client planning sessions is conference calls. Use Data To Fill the Gaps.

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Customer Service Best practices Analytics Personalization 128

Fonolo

JANUARY 31, 2023

Read on for our complete guide, where we’ll explore all the best practices. Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important? Still have questions about call center training? What is Call Center Training?

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Call Center Contact Center Coaching Gamification 141