Call Experts

OCTOBER 5, 2023

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Global Response

JANUARY 31, 2024

An understanding of the market and customer expectations: U.S.-based based call centers naturally understand the current state of the market, cultural norms, and customer expectations. What’s more, it allows them to strategically upsell and cross-sell while fully remaining in line with U.S. based call center.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Quality Contact Solutions

DECEMBER 31, 1969

By Megan Fallis, Vice President of Marketing. Between heavy competition regardless of market or industry, social media, Google reviews, etc. Combining performance data along with insight from call scoring provides managers a clearer and more comprehensive picture of what agents excel at and have room for improvement with coaching.

Telemarketing 40

Telemarketing Upselling Coaching Feedback 40

Call Experts

APRIL 8, 2024

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

AUGUST 30, 2022

Advocate for corporate clients’ needs with the product, engineering, marketing and sales teams to ensure all departments work together to support a great client experience. When needed, partner with sales team to drive upsell opportunities. Lead, coach and empower the customer success team to be successful in their roles.

Upselling 19

Upselling Coaching Accountability Engineering 19

CustomerSuccessBox

FEBRUARY 23, 2022

Everyone enjoys a “how-to” guidebook that outlines all of the best practices for implementing, optimizing, and expanding their customer success function. This is required by your success team in order to streamline the process of establishing a strong CS practice. Optimize your customer success plan first.

Journey mapping 52

Journey mapping SaaS Upselling Accountability 52

JustCall

MAY 4, 2023

Recommended Read: Improve Customer Service and CSAT: 12 Tips, Best practices Tracking Revenue Measuring revenue is the most evident aspect of assessing sales performance. Devise a strategy for upselling and cross-selling. Train your sales reps on how to effectively upsell and cross-sell.

Sales 52

Sales Metrics Analytics CRM 52

JustCall

MAY 4, 2023

Recommended Read: Improve Customer Service and CSAT: 12 Tips, Best practices Tracking Revenue Measuring revenue is the most evident aspect of assessing sales performance. Devise a strategy for upselling and cross-selling. Train your sales reps on how to effectively upsell and cross-sell.

Sales 52

Sales Metrics Analytics CRM 52

SmartKarrot

SEPTEMBER 19, 2022

Coaches crew to strategically navigate organizations, internally and externally, with strong commercial orientation; deeply understands clients’ needs, types of buyers, and how to identify and drive growth opportunities. Setting clear growth and retention strategy for the assigned market segment.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Provide guidance to customers on new software upgrades, vulnerabilities, best practices.

Engineering 19

Engineering Coaching Upselling Feedback 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Provide mentorship and coaching to junior members of the customer success team.

Upselling 19

Upselling Enterprise Accountability Feedback 19

SmartKarrot

AUGUST 26, 2022

Do the work of winning renewals and driving expansion and upsell. Ensure customer success by driving adoption, managing customer relationships, conducting business reviews, and sharing best practices. Coach customers to be product experts and train their teams on best practices so they become increasingly self-sufficient.

Best practices 19

Best practices Upselling Analytics Coaching 19

SmartKarrot

OCTOBER 21, 2022

Work closely with Marketing to drive customer marketing campaigns to increase education/adoption across the Arena customer portfolio. Proactively advise customers on best practice approaches to patient engagement and practice growth by leveraging the wide range of product features. Apply here: [link].

Finance 19

Finance Upselling Coaching Education 19

SmartKarrot

OCTOBER 25, 2021

Build and maintain a trusted advisor relationship with at least 3 leaders per account across 3 levels of the organization; recruit new reference contacts and accounts to actively participate in Marketing & Sales motions. Guide and coach customer executives, managers, and employees with a dedicated customer success process.

Coaching 19

Coaching Accountability Upselling Metrics 19

SmartKarrot

OCTOBER 27, 2022

Build, develop, and lead a team of CSMs serving as Giving Success Coaches to engage customers to drive outcomes. Partner with product, customer support, marketing, and other teams to drive customer success and achieve objectives. Identifying Cross Platform Opportunities and liaise with the Go-to-market team.

Upselling 19

Upselling SaaS Coaching Best practices 19

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

SEPTEMBER 7, 2021

Manage and hire a team of CSM’s and coach them into a high-performing team. Driving transformation and innovation within Bobit’s sales team by helping to keep them up to date on the latest marketing and lead generation trends and technology.

Upselling 19

Upselling Coaching Accountability Sales 19

SmartKarrot

NOVEMBER 16, 2022

Analyze service market potential, with full focus on installed base (IB), and ensure active customer success management is executed with maximal upsell/X-sell. Ensure successful implementation of the service sales strategy, to profitably achieve qualitative and quantitative targets for services.

Upselling 19

Upselling Coaching Accountability Engineering 19

SmartKarrot

FEBRUARY 4, 2022

Coach clients to be product experts and train their teams on data.world’s best practices so they become increasingly self-sufficient. Develop Client Success assets and methods, and work with Product Marketing to create new or refine existing adoption materials.

Enterprise 19

Enterprise Accountability Upselling Coaching 19

SmartKarrot

OCTOBER 11, 2021

Manage the Go-to-market plan of upcoming projects and products. Advise brands on upcoming marketing campaigns and work with them to amplify their brand. Utilize opportunities across national aspects, physical marketing assets and collateral to achieve new Liven users. Coach customers to be product experts.

Upselling 19

Upselling Accountability Coaching Best practices 19

CustomerSuccessBox

JUNE 8, 2022

Irit has played a pivotal role in shaping Customer Success best practices and methodologies. Because this encapsulates not just logo churn, meaning the number of customers that have actually left, but also the actual impact on the business, including down sells, and then offset by some of the upsell work that your team might have led.

Management 52

Management Upselling Accountability Metrics 52

SmartKarrot

MAY 23, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Finance 19

Finance Upselling Consulting Consulting 19

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Upselling 19

Upselling Enterprise Coaching Engineering 19

SmartKarrot

FEBRUARY 1, 2022

Role: VP of Customer Success Location: Remote, New York, United States Organization: Teampay As a VP of Customer Success, you will coach the team on strategies for building trusted advisor relationships. Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities.

Accountability 19

Accountability Healthcare Upselling Metrics 19

SmartKarrot

SEPTEMBER 23, 2021

The Ultimate ownership of team outputs including but not limited to C2FO product adoption, retention, new product/existing product expansion, revenue performance to targets, daily market operations, yield, and cash management to client expectations. Drive cross-sell, upsell, and expansion opportunities within your territory.

Upselling 19

Upselling Advertising Analytics Coaching 19

SmartKarrot

APRIL 17, 2023

Upsells Identify opportunities for upselling and cross-selling based on customer conversations. Act as a coach: AI can act as a coach for customer success teams, providing guidance and insights based on past performance and best practices.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

APRIL 28, 2021

Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Understand market trends and keep up-to-date with the latest developments, trends and technology impacting our function and industry.

Real estate 10

Real estate Upselling Customer retention Accountability 10

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Collaborate with various Arcadia teams, including Product, Engineering, and Marketing, to provide high-quality customer experiences and resolve product issues for the members.

Enterprise 10

Enterprise B2C Education Coaching 10

SmartKarrot

JUNE 15, 2021

Implement strategies to creates, influence, and improve Customer Experience Management via CXM platforms and industry best practices. Proactively manage and develop team members through frequent coaching, performance reviews and training. Working with Membership Manager to identify any upsell/cross-sell opportunities.

Upselling 10

Upselling Coaching Customer centricity CRM 10

SmartKarrot

OCTOBER 14, 2020

Execute on objectives and grow XSELL’s footprint within customer ecosystems by expanding revenue in accounts through cross-sell/upsell. You will also be working cross-functionally with the Sales and Marketing teams to establish and deliver a referral strategy. Guide and coach customers with proactive customer success processes.

Coaching 10

Coaching Upselling Metrics Engineering 10

SmartKarrot

AUGUST 12, 2021

Actively coaches and develops the team through effective communication, mentorship, and leadership; acts as a point of escalation. Provide technical Workato product expertise Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.

Government 16

Government Upselling Coaching CRM 16

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

FEBRUARY 10, 2021

Coach customers to be product experts, creating awareness about new and existing features/functionalities that can fulfill their specific business needs. Manage the renewal process and identify upsell and cross-sell opportunities. Drive engagement and adoption of the platform to promote retention and loyalty.

Upselling 10

Upselling Construction Technical Support Consulting 10

SmartKarrot

JANUARY 20, 2021

Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep. Implement outcomes-based processes and metrics that result in best-in-class customer and revenue retention. Enable, coach and mentor colleagues in the sales and service delivery teams.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

JUNE 1, 2021

Collaborating with Sales and Marketing teams to drive growth. Support & coach the team on the methods and quality tools needed to reach Robustness, Customer satisfaction and Quality targets. Identify and document regional best practices while also sharing global best practices across several functional domains.

Best practices 10

Best practices Finance Benchmark Upselling 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Drive revenue growth through adoption and identify opportunities for upsell and cross sell. Apply here: [link].

Upselling 10

Upselling Accountability Customer centricity Coaching 10