SmartKarrot

AUGUST 30, 2022

When needed, partner with sales team to drive upsell opportunities. Manage the customer renewal process and provide value-based business cases to drive upsell. Manage a book of global strategic enterprise customers, demonstrating customer success best practices in how to deliver QBRs and renewals.

Upselling 19

Upselling Coaching Accountability Engineering 19

Call Experts

APRIL 8, 2024

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Ongoing coaching and feedback mechanisms. Check if the contact center provider offers the following.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

SmartKarrot

FEBRUARY 4, 2022

Coach clients to be product experts and train their teams on data.world’s best practices so they become increasingly self-sufficient. Ensure that the work being put into generating renewals on sold business will drive revenue and identify new opportunities for upsells.

Enterprise 19

Enterprise Accountability Upselling Coaching 19

SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Provide mentorship and coaching to junior members of the customer success team.

Upselling 19

Upselling Enterprise Accountability Feedback 19

SmartKarrot

SEPTEMBER 19, 2022

Coaches crew to strategically navigate organizations, internally and externally, with strong commercial orientation; deeply understands clients’ needs, types of buyers, and how to identify and drive growth opportunities. Optimize and make sure the client is using bob according to the best-practices.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Provide mentoring and coaching to develop team members and support career growth. Promote the value of the product.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Upselling 19

Upselling Enterprise Coaching Engineering 19

SmartKarrot

JUNE 17, 2021

Role: Senior Director, Customer Success Location: New York, NY, US Organization: Arcadia As a Senior Director of Customer Success, you will deliver a best-in-class customer support experience across all customer segments resulting in increased retention. Engage the top 10 Major Enterprise Accounts, at an organizational level.

Enterprise 10

Enterprise B2C Education Coaching 10

SmartKarrot

OCTOBER 11, 2021

Manage and grow existing relationships of Liven’s key enterprise accounts. Create customer value by accelerating usage, supportability, and influence upsell. Coach customers to be product experts. Conduct business reviews and provide value-added recommendations to customers on industry trends and best practices.

Upselling 19

Upselling Accountability Coaching Best practices 19

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

AUGUST 12, 2021

Actively coaches and develops the team through effective communication, mentorship, and leadership; acts as a point of escalation. Provide technical Workato product expertise Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.

Government 16

Government Upselling Coaching CRM 16

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

APRIL 17, 2023

For example, a software company uses an AI-powered voice assistant to provide real-time updates on product development to its enterprise customers, resulting in faster issue resolution and improved customer retention. Upsells Identify opportunities for upselling and cross-selling based on customer conversations.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

SmartKarrot

JULY 5, 2021

Apply here: [link] Role: Enterprise Customer Success Manager Location: Chicago, IL, US Organization: ZipRecruiter As an Enterprise Customer Success Manager, you will serve as a trusted advisor to key customer stakeholders, executive sponsors. Identify upsell opportunities and collaborate with the Enterprise Sales team to close.

Advertising 10

Advertising Enterprise Upselling Accountability 10

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team. Apply here: [link] Role: Director / Sr.

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

APRIL 22, 2020

Further, you will recommend best practices and organizational changes to accelerate their onboarding and migration plans. This position will be focused on managing and coaching a team of customer success managers. Identify areas for growth within existing accounts and work with an Account Manager.

Best practices 10

Best practices Enterprise industry standards Accountability 10

SmartKarrot

MAY 21, 2021

Accelerate customer lifetime value by defining the customer journey across all customer segments up to enterprise. As a Senior Customer Success Manager, you will be the first point of contact for enterprise clients, handle commercial escalations, and help with onboarding, adoption, and growth.

industry standards 10

industry standards Metrics Upselling Enterprise 10

SmartKarrot

AUGUST 11, 2021

Retain your install base revenue and proactively upsell additional products and services to your customers. Work cross-functionally with Marketing, Operations and Enablement teams to develop innovative approaches driving positive business outcomes with Enterprise Customers. Apply here: [link].

Engineering 10

Engineering Upselling Accountability Coaching 10

SmartKarrot

APRIL 24, 2020

In addition, the Customer Success Manager will work to anticipate customer concerns or challenges proactively and implement or create best practices to address them. Dublin Organization: Datadog In this role as a Customer Success Manager, you will hire, coach, and manage a team of Customer Success Associates (CSA’s).

Upselling 10

Upselling Coaching Best practices Enterprise 10

SmartKarrot

SEPTEMBER 14, 2023

It will act as the sales team’s go-to guide for your best practices, procedures, and processes. A business sales playbook is essentially a guidebook that outlines your sales best practices, procedures, and processes. So, there’ a lot for them to cope with. What Is a Business Sales Playbook?

Sales 10

Sales B2C Best practices B2B 10

CSM Practice

JANUARY 1, 2017

We engaged Noy Bar from HP Enterprise (HPE) and Anna Connell from Proofpoint in exclusive interviews on this topic. They should upsell seats and service levels. Irit Eizips: How do you measure the results of your customer success team and share best practices? We share best practices, advice and learn from each other.

SaaS 58

SaaS Metrics Accountability Best practices 58

ChurnZero

MAY 9, 2024

As a CSM, you hear these truths all the time, says customer success coach Ryan Johansen —and they never get easier to hear. Time flies, accounts fall through the cracks, renewals get harder, and you miss upsell opportunities. Q: Do have any customer success outreach best practices for clients at risk of churning?

Accountability 52

Accountability Upselling Coaching Engineering 52

SmartKarrot

SEPTEMBER 14, 2022

Facilitate performance reviews and coaching sessions, encouraging team members to continuously grow. Consult with customers on best practice recommendations and continuous optimization to drive continued utilization and optimization of Trimble MAPS solutions. Drive adoption of Claravine products through data insights.

Engineering 3

Engineering Best practices Upselling Coaching 3

JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. The best part is that these calls don’t even have to be from your team.

Coaching 52

Coaching Sales Chatbots Analytics 52

SharpenCX

MAY 16, 2022

7 Best Practices for Running an Effective Outbound Contact Center. Let’s explore best practices for helping your agents experience successful calls and provide a memorable experience. Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script.

Contact Center 67

Contact Center Scripts Call Center call center software 67

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. If I had to sum it up, everything post-sale is the domain of the Customer Success team.

Coaching 0

Coaching Engineering Upselling Marketing 0

8x8

DECEMBER 3, 2018

Improved customer experience, both during and outside of the holiday rush, has resulted in an increase in upsells by contact center agents, and higher customer satisfaction in general. Customer Service Resources & Best Practices: Feel like you need some more examples of how companies excel at customer experience?

Customer Service 54

Customer Service Abandon rate Contact Center Wait times 54

Amity

FEBRUARY 21, 2018

With so many well-paying jobs popping up in the hottest tech enterprises and startup across the globe, it’s easy to see the appeal of pursuing a career in the field. This is the never-ending mission of CSMs, managing accounts from onboarding, through adoption, to renewal or upselling/cross-selling, and repeat.

Upselling 77

Upselling Sales Finance Analytics 77

SmartKarrot

JANUARY 11, 2023

Establish a scalable enterprise offshore Tier I Customer Service team, including developing a budget, identifying a viable location, initial staffing, training, and tooling for operational go-live. Upsell services and products with the brand image. Apply here: [link]. Act as a bridge between the customers and the technical team.

Education 19

Education Upselling Enterprise Customer centricity 19

ChurnZero

MARCH 27, 2020

Example: Show the “Super Admin” WalkThrough for users who are “Admin” users at “Enterprise” accounts that have been “Onboarded.”. Upsells and cross-sells: For users who are highly engaged with your product or a specific feature, use walkthroughs to promote relevant upsell and cross-sell opportunities. Do the hard work.

Education 52

Education Upselling Personalization Finance 52

Netomi

FEBRUARY 28, 2022

Dione has more than 25 years of experience in enterprise IT, ranging from start-ups to high growth public companies. Irit Eizips – Chief Customer Officer & CEO, CSM Practice. Connect with Cynthia. Dione Hedgpeth – Chief Customer Officer, Sumo Logic. Connect with Gemma . Laura is currently a Sr.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

JULY 27, 2020

CSM Practice’s CS Navigator – This program is specially designed to provide insights, templates, and to improve your company’s existing processes. Interestingly, this provides a one-on-one coaching program for customer success executives. One of the most helpful customer success resources you can follow. Whitepapers.

SaaS 10

SaaS Chief Customer Officer Benchmark Customer retention 10