SmartKarrot

MARCH 1, 2023

Role: Director of Customer Success Location: Toronto, ON, Canada (Remote) Organization: Sales Talent Agency As a Director of Customer Success you’ll be directing a group of six (soon to be seven) account managers who now look after 600+ accounts ranging from mid-market to enterprise. Be data-driven in all you do.

Enterprise 19

Enterprise Upselling Accountability Coaching 19

Call Experts

OCTOBER 5, 2023

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Ongoing coaching and feedback mechanisms. Check if the contact center provider offers the following.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

SmartKarrot

AUGUST 30, 2022

When needed, partner with sales team to drive upsell opportunities. Manage the customer renewal process and provide value-based business cases to drive upsell. Manage a book of global strategic enterprise customers, demonstrating customer success best practices in how to deliver QBRs and renewals.

Upselling 19

Upselling Coaching Accountability Engineering 19

Call Experts

APRIL 8, 2024

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Ongoing coaching and feedback mechanisms. Check if the contact center provider offers the following.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

SmartKarrot

FEBRUARY 4, 2022

Coach clients to be product experts and train their teams on data.world’s best practices so they become increasingly self-sufficient. Ensure that the work being put into generating renewals on sold business will drive revenue and identify new opportunities for upsells.

Enterprise 19

Enterprise Accountability Upselling Coaching 19

SmartKarrot

JANUARY 27, 2022

Provide mentorship and coaching to junior members of the customer success team. Partner with Hummingbird’s Sales team to identify revenue opportunities through upsells and contract renewals. Preserve high renewal rates and partner with Account Management to upsell new services.

Upselling 19

Upselling Enterprise Accountability Feedback 19

SmartKarrot

NOVEMBER 8, 2022

Proactively guide the performance of each team member against pre-defined KPIs and mitigate risks through skills coaching as required. Recruit, hire, mentor and coach Customer Success team members. Mentor and coach covering both Customer Success practices and processes as well as industry and solution expertise.

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

SmartKarrot

OCTOBER 7, 2021

Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within our customers’ businesses.

Upselling 19

Upselling Customer advocacy Enterprise Coaching 19

SmartKarrot

JANUARY 13, 2023

Proactively work with the sales team on upsells and expansion opportunities while mitigating potential churn risks. Own key metrics for your team including renewal forecast, activity management, upsell, adoption, and churn. Recruit, coach, motivate and direct a high-performing team to optimum results for the client base.

Upselling 19

Upselling Best practices Engineering Coaching 19

SmartKarrot

NOVEMBER 30, 2022

Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid) Organization: Drivewyze As a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Assist in onboarding new customers.

Coaching 19

Coaching Accountability Upselling Metrics 19

SmartKarrot

SEPTEMBER 19, 2022

Coaches crew to strategically navigate organizations, internally and externally, with strong commercial orientation; deeply understands clients’ needs, types of buyers, and how to identify and drive growth opportunities. Manage a portfolio of accounts with a focus on renewals and upsells conversations.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

SEPTEMBER 2, 2022

Coach the Success management team to be top-notch people leaders who identify and retain top talent. Apply here: [link] Role: Customer Success Manager – Enterprise Location: Remote, England, United Kingdom Organization: metadata.io Present Evotix Software’s solution to customers, both through approach and product.

Upselling 19

Upselling Customer advocacy Coaching Feedback 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Provide mentoring and coaching to develop team members and support career growth. Promote the value of the product.

Customer advocacy 19

Customer advocacy Coaching Upselling B2B 19

JustCall

DECEMBER 7, 2022

Organizations can use this statistic to identify high-performers and under-performers, revise the sales targets, bridge the capacity and coaching gaps, etc. This generally applies to subscription-based businesses where upselling, churn rates and cancellations affect the retention of customers.

Analytics 52

Analytics Sales CRM Metrics 52

SmartKarrot

JUNE 2, 2023

Create a network of champions within each account using coaching, education, and powerful influencing abilities. Whitespace potential for upselling. Gain a thorough understanding of your clients’ industries and do health checks. Proactive interactions that advance the dealer but are unrelated to a case.

Education 19

Education Upselling Consulting Consulting 19

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Develop key relationships with executives and decision-makers at the customer base.

Upselling 19

Upselling Accountability Coaching Metrics 19

SmartKarrot

APRIL 13, 2022

Role: Director of Customer Success Location: Los Angeles Metropolitan Area, US (Hybrid) Organization: Mahmee As a Director of Customer Success, you will oversee and provide direct support to all platform users (patients, providers, and enterprise customers). Guide and coach customers with proactive customer success processes.

Coaching 19

Coaching Upselling Engineering Feedback 19

SmartKarrot

DECEMBER 2, 2022

Retain and grow client base through identifying cross/upsell opportunities. Coach individual managers to improve or develop management and leadership competencies. You will write, execute, and train others on a playbook for a mid-market and enterprise customer success motion (post-onboarding adoption, renewal, expansion).

Customer advocacy 19

Customer advocacy Upselling Accountability Coaching 19

SmartKarrot

JANUARY 3, 2023

Manage a direct team of 2 people and be a leader, mentor, and coach. Deliver world-class customer success processes for both SMB and Enterprise customers that scale. Retain and grow client base through identifying cross/upsell opportunities. Indirectly lead a team of 41 across Onboarding & Implementation and Success.

outsourcing 19

outsourcing Upselling Accountability Coaching 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Identify and execute growth opportunities tied to upsell, cross-sell, and expansion.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

FEBRUARY 23, 2022

Select, manage, coach, and motivate customer-facing leaders to build relationships and drive improved operational results for the customers. Lead, coach and develop teams, bringing energy and passion for the business. Work closely with Sales to organize when and how to approach customers on upsell and graduations.

Coaching 19

Coaching Upselling Engineering Sales 19

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Upselling 19

Upselling Enterprise Coaching Engineering 19

SmartKarrot

MARCH 16, 2023

Be “in the trenches” and help your team produce outstanding results while offering “live fire” coaching and growth. Promote and assist in the effective enterprise-wide adoption of Planview’s products by customers. CSM and customer support jobs should be recruited, onboarded, ramped up, and developed.

Upselling 19

Upselling Coaching Engineering Accountability 19

SmartKarrot

NOVEMBER 19, 2021

Coach CSMs to deepen their customer expertise, be change management partners within their accounts, and accelerate transformation within the customers’ businesses. Motivate your team to create opportunities to upsell value-added services. Collaborate with Sales on large-scale enterprise renewals in your portfolio.

Upselling 19

Upselling Coaching Accountability Enterprise 19

SmartKarrot

APRIL 18, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Engage the top 10 Major Enterprise Accounts, at an organizational level. Have the opportunity to upsell to existing customers, connecting their goals and challenges with their Futr solution.

Enterprise 10

Enterprise B2C Education Coaching 10

SmartKarrot

MARCH 31, 2022

Lead, coach, and develop teams, bringing energy and passion for the business. Ensure revenue growth in line with Net & Gross Revenue Retention targets, with direct responsibility for cross and upsell. Devise and implement growth strategies across Micro, SME, Mid-Market & Enterprise sectors.

Finance 19

Finance Upselling Accountability Coaching 19

SmartKarrot

JUNE 18, 2020

Build, lead, coach and motivate a team of Customer Success Executives (CSEs) as well as support staff to achieve the targets in line with the revenue plan. You will be responsible for customer experience, increased product usage, retention, upsell, cross-sell metrics and renewals.

Upselling 10

Upselling Enterprise Coaching Metrics 10

SmartKarrot

JANUARY 21, 2021

Manage, mentor, coach, and develop an incredible team with a diverse set of backgrounds, experience levels, and skills. Provide an excellent customer experience for all Global Enterprise accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations.

Upselling 10

Upselling Coaching Accountability Enterprise 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

OCTOBER 11, 2021

Manage and grow existing relationships of Liven’s key enterprise accounts. Create customer value by accelerating usage, supportability, and influence upsell. Coach customers to be product experts. Proactively work with brands and grow out account size and transacting volume and value.

Upselling 19

Upselling Accountability Coaching Best practices 19

SmartKarrot

APRIL 17, 2023

For example, a software company uses an AI-powered voice assistant to provide real-time updates on product development to its enterprise customers, resulting in faster issue resolution and improved customer retention. Upsells Identify opportunities for upselling and cross-selling based on customer conversations.

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10

CSM Practice

SEPTEMBER 19, 2017

One of the techniques that make a SMB engagement model successful, is the creation of automated triggers to flag out a client when they need help, are at risk, or ready for an upsell. If you have additional questions or advice related to scaling customer success programs for SMB or enterprise, please post them in the comments area.

Upselling 49

Upselling Coaching Self service Enterprise 49

SmartKarrot

AUGUST 12, 2021

Actively coaches and develops the team through effective communication, mentorship, and leadership; acts as a point of escalation. Develops strong customer relations by deeply understanding their needs and mapping them to the value of Jama Connect during the post-launch phase of the customer lifecycle.

Government 16

Government Upselling Coaching CRM 16

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

JULY 5, 2021

Apply here: [link] Role: Enterprise Customer Success Manager Location: Chicago, IL, US Organization: ZipRecruiter As an Enterprise Customer Success Manager, you will serve as a trusted advisor to key customer stakeholders, executive sponsors. Identify upsell opportunities and collaborate with the Enterprise Sales team to close.

Advertising 10

Advertising Enterprise Upselling Accountability 10

SmartKarrot

JULY 1, 2021

Coach, mentor and guide the team in developing consultative and solution-based account skills. Retention and growth of our enterprise clients. Create customer value by accelerating usage, supportability, and influence upsell. Coach customers to be product experts. Driving executive engagement to gain Collibra sponsorship.

Coaching 10

Coaching Upselling Consulting Consulting 10