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Top 5 Customer Service & CX Articles for Week of January 8, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Whatever drives repeat business ā€“ and ideally, customer loyalty ā€“ is a good program. Iā€™m often asked to define customer centricity. And it not only supports the customer, but also the customer service agent.

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Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions

Hodusoft

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

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Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Kayako

Armed with that empathy and over ten years in the business, thereā€™s been one consistent signal that stands out from the noise in this year’s customer service trends: customers want effortless experiences. Customers hate putting in effort to get problems resolved. Did my bank have an error? adrianswinscoe.

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Chatbots: Empowering Customer Service Amid Turbulent Times

TeamSupport

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. These are not your chatbots of the past that were difficult to navigate and left you desperate for live human support.

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Understanding Customer Expectations in Financial Services: Key Strategies for Satisfaction

CSM Magazine

Consistency across various channels and the ability to deliver tailored advice demonstrate a commitment to the customer that can deeply influence satisfaction levels. By understanding and addressing the particular problems and feelings that customers encounter, organizations can foster a more customer-centric culture.

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How to Improve Digital Customer Experience in Banking

REVE Chat Blog

In this digital age, the banks and financial institutions need to be digitally transformed to deliver a consistent customer experience in banking whether it is online or retail. Banks functioning digitally have witnessed reduced costs and streamlined processes. What is customer experience (CX) in Banking? .

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5 Top Customer Service Articles For the Week of July 11, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. Oh when you smilinā€™, when you smilinā€™ The whole world smiles with youā€ ā€“ do happy customers = better customer experiences? Well worth your attention, especially if you have any type of customer loyalty program. by Ian Golding.