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Top 5 Customer Service & CX Articles for Week of January 13, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This excellent article in RetailWire shows how Amazon is fighting fake ratings and reviews. Thats the beginning of personalization.

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Top 5 Customer Service & CX Articles for Week of December 9, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Can Your Customer Service Make a Sale? And sure, there were those sales. Find out in this article. Thats a lot of returns!

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Top 5 Customer Service & CX Articles for Week of December 23, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Were winding down the year, and I cant think of a better article to read to prepare for 2025. Cheers to an incredible year ahead!

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Top 5 Customer Service & CX Articles for Week of March 31, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article provides a comprehensive overview of Medallia’s contributions to the CX landscape, particularly in the area of CX measurement.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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5 Top Customer Service Articles of the Week 5-24-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Dale Carnegie said, “A person’s name is to him or her the sweetest and most important sound in any language.”

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How to Create a “Remember When” Experience that Keeps Customers Coming Back

ShepHyken

Recently, I read a MarTech article about creating emotional connections through CX memories and how B2B and B2C brands are winning over customers with memory-driven CX. Recently, I read a MarTech article about creating emotional connections through CX memories and how B2B and B2C brands are winning over customers with memory-driven CX.