ShepHyken

FEBRUARY 28, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I found this article fascinating, and I think you will, too! That alone should intrigue you enough to want to read this informative article.

Customer Service 209

Customer Service Customer Experience Personalization Sales 209

ShepHyken

DECEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, he discusses how the COVID-19 pandemic accelerated the use of certain aspects of customer service. by GISuser. Here’s Why.

Customer Service 412

Customer Service Airlines Customer Experience Sales 412

ShepHyken

NOVEMBER 30, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Well, here’s a short article that shows you how to take your ideas to the people who can make the decision. Can they co-exist?

Customer Service 250

Customer Service Customer Experience B2B B2C 250

ShepHyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized? Why personalized CX matters in the 21st century.

Customer Experience 257

Customer Experience Personalization Chatbots Customer Service 257

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. And more importantly, how can you ensure that it’s not costing you sales? Customers want to be able to reach a live person when they need assistance.

Contact Center 335

Contact Center CRM Customer retention Sales 335

ShepHyken

MAY 6, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And, even though the emphasis of the article is on small businesses, this can work for any type of business. Follow on Twitter: @Hyken.

Customer Service 308

Customer Service Customer centricity Customer Experience Feedback 308

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 82

Sales Coaching Brand ambassadors B2B 82

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: About a month ago I included an article about Sweetwater as part of the Top Five Roundup. This company is on my radar.

Customer Service 156

Customer Service Customer Experience Entertainment Marketing 156

ShepHyken

OCTOBER 24, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Increasing Sales With Personalized Marketing by Tyler Walton. This article has some interesting stats and facts. What happened?

Customer Service 302

Customer Service Government Customer Care Customer Experience 302

ShepHyken

FEBRUARY 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. While the article does focus on Customer Experience strategies for retail, many are also applicable to B2B – or any type of organization.

Customer Service 361

Customer Service Customer Experience B2B Journey mapping 361

ShepHyken

MAY 7, 2021

This week we feature an article by Saurav, a marketer and storyteller at Freshworks. He shares how brands can make their customers’ digital experiences more personalized. Are you looking to make your digital customer experience more personalized? Why personalized CX matters in the 21st century.

Customer Experience 195

Customer Experience Personalization Chatbots Customer Service 195

ShepHyken

DECEMBER 5, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: This excellent article makes the argument that managing the customer’s experience may not always be about exceeding their expectations.

Customer Service 314

Customer Service Customer retention Customer Experience Personalization 314

ShepHyken

NOVEMBER 28, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Here are five good ideas – and I’m especially partial to number three, which is about personalized recommendations.

Customer Service 293

Customer Service Customer Experience Sales Personalization 293

ShepHyken

NOVEMBER 2, 2022

I was reading an article about customer retention, and it prompted me to start a list of ways to make customers feel special, want to come back, and even want to share their experience with friends, family, and colleagues. Building a relationship that fosters confidence, trust and connection is a less obvious sales technique.

Customer Experience 359

Customer Experience Customer Service Customer retention Personalization 359

ShepHyken

JUNE 25, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares five ways to do so. Personalization Matters: 12 Ways For Brands To Increase Customer Loyalty by Forbes Agency Council.

Customer Service 225

Customer Service Customer Experience B2B Personalization 225

ShepHyken

JUNE 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Smarter CX) This article shares how Pella improved their strategy, technology, and metrics to deliver exceptional experiences.

Customer Service 198

Customer Service Call Center Multichannel Contact Center 198

Beyond Philosophy

OCTOBER 11, 2018

A powerful sales technique exists that can help. The best sales organizations use it well; the worst, not so much. It describes how they give customers or prospects something with the hopes that their generosity will be returned in higher sales or customer loyalty. No one wants to be tricked or cajoled into the sale.

Sales 344

Sales Call Center Customer Experience Marketing 344

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: It’s been a while since I’ve read an article about Zappos and their amazing service. Here are my top five picks from last week.

Customer Service 0

Customer Service Chatbots CRM Technology 0

ShepHyken

SEPTEMBER 26, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Anything less than a consistent experience erodes confidence and eventually sales. Here are my top five picks from last week. Take Starbucks as an example.

Customer Service 309

Customer Service Journey mapping Contact Center Customer Experience 309

ShepHyken

OCTOBER 2, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This doesn’t just mean sales and customer service, but accounting, marketing and other departments as well. This article has some great information.

Customer Service 220

Customer Service Journey mapping Customer centricity Chatbots 220

ShepHyken

FEBRUARY 20, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: This short article includes a list of six ways to drive customer loyalty. This is a BIG article with a lot of great information.

Customer Service 233

Customer Service Contact Center Customer Experience Personalization 233

ShepHyken

FEBRUARY 21, 2020

This week we feature an article by Mathew Cooper, a Content Marketing Head at POS Plaza. He shares tactics to help ensure a point-of-sale system will enhance the customer experience. Keeping that in mind, this blog highlights the best strategies you can implement to master customer experience at the point of sale.

Customer Experience 266

Customer Experience Sales Marketing Personalization 266

ShepHyken

FEBRUARY 11, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And, be sure to pay attention to the comments at the end of the article. So, here’s a bonus article to enjoy.

Customer Service 175

Customer Service Chief Customer Officer Customer Experience Feedback 175

ShepHyken

APRIL 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Many years ago I researched the idea of how customer service and sales belong together. This article brings that concept back.

Customer Service 178

Customer Service Customer Experience Surveys Consulting 178

ShepHyken

NOVEMBER 2, 2018

This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. In this article, I’ll show you how you can harness the power of chatbots for your enhanced conversion rate optimization.

Chatbots 248

Chatbots Personalization Customer Experience Customer Service 248

ShepHyken

OCTOBER 16, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Customers will accept an AI customer support alternative as long as they can quickly and conveniently (and sometimes invisibly) switch to a live person.

Customer Service 206

Customer Service Customer Experience Customer Support Marketing 206

ShepHyken

MAY 8, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares some ideas on what companies do to ensure a better experience and save/repair damaged relationships.

Customer Service 35

Customer Service Customer Experience Personalization Marketing 35

ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The author of this article poses this question: In what ways are elite brands going the extra mile to keep customers satisfied?

Customer Service 177

Customer Service Airlines Customer Support Call Center 177

Call Center Weekly

OCTOBER 3, 2018

Building a personal brand on LinkedIn is the key to opening new doors. You can use this space to showcase your personality and professional focus. Because LinkedIn supports a mobile experience, organic posts are more algorithm friendly than outside article links (LinkedIn wants you to stay on platform). But where do you start?

Personalization 134

Personalization Real estate Call Center B2B 134

JivoChat

OCTOBER 16, 2022

Writing attractive email subject lines for sales can be the factor that makes someone open your email or not. Check out the article to know more. . How to Write a Good Email Subject Line For Sales. Personalize the Subject Line. For example, by adding the name of the person, or mentioning a product they were interested in.

Sales 75

Sales Personalization outsourcing CRM 75

Beyond Philosophy

APRIL 18, 2017

But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years.

Sales 310

Sales Customer Experience Consulting Consulting 310

JivoChat

JUNE 26, 2022

In this article, you will discover some of the best copywriting courses available online, which may represent the chance to start pursuing a new career or giving the next step to boost your performance in your current job. . It covers different types of texts, such as blog articles, emails, sales letters, ads, and press releases.

B2C 75

B2C Sales B2B Best practices 75

ShepHyken

MARCH 12, 2021

This week we feature an article from Rohan Malkotia , Digital Marketing Executive at Servetel. He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. The impact extends from B2C (business-to-customer) markets to B2B (business-to-business) sales as well.

B2B 401

B2B Journey mapping B2C Self service 401

ShepHyken

OCTOBER 21, 2022

This week, we feature an article by Eleanor Hecks , editor-in-chief of Designerly Magazine. When you make customer experience the forefront of your marketing efforts, you fulfill customer needs with a personalized approach. . Your blog, website, and sales deck are pieces of content your customers will read.

Customer Experience 219

Customer Experience Customer centricity Marketing Consulting 219

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

Healthcare 116

Healthcare Sales Coaching Customer centricity 116

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. Heck, we’re still learning. 73% of U.S.

Customer Experience 134

Customer Experience Metrics Customer centricity Feedback 134

ShepHyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. . Reality: Customer Service generally feels like sales. . Develop a self-service experience.

Customer Experience 272

Customer Experience Customer Service Employee engagement Customer centricity 272