Peter Lavers

APRIL 20, 2021

You can read the article by clicking here.

Customer centricity 130

Customer centricity Analytics CRM Marketing 130

ShepHyken

JANUARY 22, 2021

This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Gallup Executive Shares Six Ways to Drive Customer and Employee Engagement.

Best practices 222

Best practices Call Center Contact Center Technology 222

Provana

SEPTEMBER 12, 2022

Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on. Site News

Metrics 195

Metrics Call Center 195

Global Speech Networks

JUNE 29, 2022

What is Lorem Ipsum? Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

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Advertiser: Caras Training

10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn.

Contact Center

Global Speech Networks

JUNE 29, 2022

What is Lorem Ipsum? Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

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ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. “I My Comment: This is a great article. The article is short and to the point.

Customer Service 326

Customer Service Marketing Management Customer Experience 326

ShepHyken

DECEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I’ve written a number of articles with similar findings.

Customer Service 326

Customer Service Airlines Advertising Sales 326

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is the perfect “Happy New Year” article.

Customer Service 315

Customer Service Entertainment Customer Experience Marketing 315

ShepHyken

FEBRUARY 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article addresses why saying “No” may not be so bad.

B2B 307

B2B Customer Service Best practices Accountability 307

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Contact Center

ShepHyken

DECEMBER 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is a fascinating article about loyalty and the customer experience.

Customer Service 309

Customer Service B2B Marketing Feedback 309

ShepHyken

FEBRUARY 22, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Enjoy this article that focuses on creating positive memories for your customers.

Customer Service 298

Customer Service Construction Customer centricity Customer Experience 298

ShepHyken

DECEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article should spark some ideas.

Customer Service 311

Customer Service Consulting Consulting Self service 311

ShepHyken

MARCH 15, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The gist of the article focuses on trust and human-to-human interaction.

Customer Service 291

Customer Service Customer retention Technology Customer Experience 291

ShepHyken

MARCH 22, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The title of this article was enough to intrigue me to want to read it.

Customer Service 302

Customer Service Best practices Marketing Customer Experience 302

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If you don’t follow Steven Van Belleghem, after reading this article, you will.

Customer Service 306

Customer Service Entertainment Technology Marketing 306

ShepHyken

JANUARY 18, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has some different ideas that are worth discussing with your team.

B2B 284

B2B Customer Service B2C Journey mapping 284

Provana

SEPTEMBER 6, 2022

In the absence of agent scorecard best practices, there exists no formal system to capture performance issues, benchmark them against industry standards

Benchmark 145

Benchmark industry standards Analytics Best practices 145

NobelBiz

MARCH 24, 2022

The post VIDEO & ARTICLE: The 30s Rule Technique appeared first on NobelBiz®. Keeping the customer's attention for 30' on a call might be crucial in an industry where the contact rate is one of the most important KPIs.

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ShepHyken

FEBRUARY 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.

Customer Service 289

Customer Service B2B Journey mapping Best practices 289

ShepHyken

FEBRUARY 8, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article includes four trends.

Customer Service 230

Customer Service B2B Chatbots Self service 230

ShepHyken

JANUARY 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Following up on the last article about loyalty programs, here’s another.

Customer Service 272

Customer Service B2C Entertainment Benchmark 272

NobelBiz

SEPTEMBER 30, 2022

The post VIDEO + ARTICLE: Data modeling and its application to contact centers appeared first on NobelBiz®. Taking the historical performance of an agent and attaching it to a lead is the core of ValueAd’s data service.

Contact Center 52

Contact Center 52

ShepHyken

NOVEMBER 9, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Vala Afshar has seen this weekly roundup of the best customer service and CX articles a number of times. Here is one of his latest articles. Well, maybe not that hard, especially if they do any one or more of the ideas from this article.

Journey mapping 236

Journey mapping B2C Customer Service B2B 236

Shep Hyken

SEPTEMBER 26, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shares the traits and qualities of those looking for a job in customer service.

Surveys 59

Surveys Metrics Consulting Consulting 59

ShepHyken

JANUARY 11, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. There are even articles in this Top Five roundup that focus on digital.

Customer Service 230

Customer Service Customer centricity Metrics Marketing 230

ShepHyken

NOVEMBER 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Just after Halloween, this is the perfect article. Poor training and abusive customers – both very scary when mismanaged – are just two of the five topics covered in this short article. My Comment: I really liked this article.

Customer Service 232

Customer Service Self service Customer Support Marketing 232

NobelBiz

SEPTEMBER 30, 2022

The post VIDEO + ARTICLE: The primary goal of data modeling appeared first on NobelBiz®. Kevin is a big fan of data modeling, and he believes that it is the key to success for any company.

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ShepHyken

MARCH 9, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article takes the approach that too much convenience can de-humanize a company.

Customer Service 277

Customer Service Chatbots Personalization Technology 277

NobelBiz

AUGUST 9, 2022

The post VIDEO + ARTICLE: The future of outbound calling appeared first on NobelBiz®. We asked Jeremy about the phone sales aspect of it its future, especially because he's an advocate of cold calling. Tune in to hear what he predicts!

Sales 52

Sales 52

ShepHyken

NOVEMBER 30, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’m surprised to see empathy and efficiency discussed in the same article.

Construction 216

Construction B2C B2B Personalization 216

ShepHyken

MARCH 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’ve featured journey-mapping articles in this weekly round-up in the past.

Journey mapping 208

Journey mapping Customer Service Customer centricity Self service 208

ShepHyken

NOVEMBER 25, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This excellent article answers the question, “What is customer experience?”

Customer Service 267

Customer Service Marketing Customer Experience 267

ShepHyken

MARCH 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. His big message from the article reminds us to start with patience, kindness, and understanding.

Customer Service 170

Customer Service Customer Support Customer Experience 170

ShepHyken

NOVEMBER 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has some optimistic numbers pointing to CX improving through the pandemic.

Customer Service 216

Customer Service B2C Healthcare Government 216

ShepHyken

NOVEMBER 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If you enjoy this article, you’ll want to download the full report.

Customer Service 216

Customer Service Airlines Surveys Customer Experience 216

HelpCrunch

FEBRUARY 15, 2022

The post Knowledge Base Article Templates That Unweight Your Writing Burden appeared first on HelpCrunch blog. Ah, you’re being on the right track at long last. The fitting software is chosen and everything is all set for the trouble-free customer self-service.

Self service 92

Self service 92

ShepHyken

FEBRUARY 24, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Personally, I like them – and especially this article.

Customer Service 235

Customer Service Benchmark Marketing Personalization 235

ShepHyken

SEPTEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is a fascinating article – actually an interview – featuring Yaron Morgenstern, the CEO OF Glassbox Digital. Experience Investigators) Employee experience has been called “the new customer experience” and “the answer to customer experience” in more than one article.

Customer Service 207

Customer Service Customer centricity Marketing Personalization 207