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Top 5 Customer Service & CX Articles for Week of July 8, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. But I’ll let you discover that one when you read the article. Here are my top five picks from last week.

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Top 5 Customer Service & CX Articles for Week of July 1, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. In this short article, she covers five ways companies inconvenience their customers and what to do about it.

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Top 5 Customer Service & CX Articles for Week of June 10, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: There is a theme to this week’s Top Five articles: customer loyalty. This article has five “motivators” to consider.

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Top 5 Customer Service & CX Articles for Week of June 17, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article has three simple tips on how to connect and attract young consumers. Here are my top five picks from last week.

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Virtual + Engaging: How to Bring Classroom Training Online (with Infographic)

Download the article to get your virtual training best practices! 10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn.

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Top 5 Customer Service & CX Articles for Week of June 24, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Let’s start this week’s Top Five Roundup with an article from the Wall Street Journal that indicates customer experience has hit a new low.

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Top 5 Customer Service & CX Articles for Week of May 27, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. See my article on the Top 14 Customer Service and CX Metrics.) This is an interesting article about NPS. Is Your Net Promoter Score Biased?

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.