Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.).

5 Top Customer Service Articles for the Week of July 1, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.

5 Top Customer Service Articles for the Week of July 8, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article is a quick recap of some of the highlights.

5 Top Customer Service Articles for the Week of June 10, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here’s another article about surveys with some good suggestions.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

In this article, we discuss six killer applications and. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’ve written about this in a number of articles.

5 Top Customer Service Articles for the Week of June 17, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That said, along comes this article from CallMiner.

5 Top Customer Service Articles for the Week of June 3, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.

5 Top Customer Service Articles for the Week of May 27, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As you read this article, think of how this relates to your business.

5 Top Customer Service Articles for the Week of May 6, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles for the Week of May 6, 2019 appeared first on Shep Hyken.

5 Best Articles to Supercharge Your Recruiting Game in 2018

Call Center Weekly

Below are the top five articles with solid recruitment advice for 2018, and many years after that. This article is no exception. Combining some of the best points of the above two article, this article demonstrates a perfect case study. You have made it.

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5 Top Customer Service Articles for the Week of April 1, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The title of this article is “A Complete Guide to Social Media Customer Service.”

5 Top Customer Service Articles for the Week of March 25, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Read this article and you’ll find out!

5 Top Customer Service Articles for the Week of April 8, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.

5 Top Customer Service Articles for the Week of December 3, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.

An Article On Customer Experience That Actually Makes Sense

GetFeedback

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. To be clear, we’ll be using CX program in this article.

5 Top Customer Service Articles for the Week of March 11, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ” then this article will give you the five best answers.

5 Top Customer Service Articles for the Week of May 13, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.

5 Top Customer Service Articles for the Week of March 18, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares wisdom on the importance of an omnichannel strategy.

5 Top Customer Service Articles for the Week of April 15, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Self-service, messaging and chatbots are the focus of the article.

5 Top Customer Service Articles for the Week of April 22, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.

5 Top Customer Service Articles for the Week of January 28, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Teresa Allen has written a very nice article about adapting to generational styles.

5 Top Customer Service Articles for the Week of March 4, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I hardly think so, and this article makes the case.

5 Top Customer Service Articles for the Week of December 31, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Just read this excellent article that predicts what we can look forward.

5 Top Customer Service Articles for the Week of January 14, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.

5 Top Customer Service Articles for the Week of February 25, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article makes the point that trust is a defining piece of the customer experience.

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5 Top Customer Service Articles for the Week of February 4, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article promotes that CX is also an important strategy for B2B.

5 Top Customer Service Articles for the Week of January 7, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article by Robert Reiss features ideas from an interview with three CEOs.

5 Top Customer Service Articles for the Week of February 11, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And, be sure to pay attention to the comments at the end of the article.

5 Top Customer Service Articles for the Week of January 21, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consider the facts from this article.”A

5 Top Customer Service Articles for the Week of February 18, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I found this article very interesting.

5 Top Customer Service Articles for the Week of November 19, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Don’t let the article fool you.

5 Top Customer Service Articles for the Week of November 26, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I smiled when I read this article.

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5 Top Customer Service Articles for the Week of December 24, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The author of this short article was lucky. This article focuses on empowerment.

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50 Best Customer Service Articles of the Decade [2019 Update]

Nextiva

The post 50 Best Customer Service Articles of the Decade [2019 Update] appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. To serve today’s customers, we must think beyond automated sales emails or chatbots.

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5 Top Customer Service Articles for the Week of December 17, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has nine ways to make email responses better.

5 Top Customer Service Articles for the Week of December 10, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is just one of three strong ideas in this article on how to avoid bad customer service.

5 Top Customer Service Articles for the Week of November 12, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Just as the title of this excellent article implies, don’t make your customers do all the work.

5 Top Customer Service Articles for the Week of October 29, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.

5 Top Customer Service Articles for the Week of October 15, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. . There is a lot of information and detail in this article about AI, data, automation and more.