5 Top Customer Service Articles For the Week of October 19, 2020
OCTOBER 19, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Sure, it’s an oversimplification, so take a few minutes to read this robust article that includes a clear description of VOC, how to use it and the stats or measurements you may consider using. Here’s an article from the Forbes Communication Council with 14 ways on how to do so.