Top 5 Customer Service & CX Articles for Week of January 13, 2025
ShepHyken
JANUARY 12, 2025
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This excellent article in RetailWire shows how Amazon is fighting fake ratings and reviews. Thats the beginning of personalization.
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