ShepHyken
JANUARY 18, 2023
Recently I wrote my annual Forbes article featuring customer service and CX predictions and trends for 2023. 4 on the list was Personalization Gets More Personal. Let’s start by looking at what the “experts” refer to as personalization.
ShepHyken
MAY 31, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This week he posted a great article about what never to say to customers.
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ShepHyken
JANUARY 23, 2019
A few people went to his website and read his promise to his patients that he appropriately calls “My Personal Promise to You.” By the way, at the end of this article, I’ve shared a very important call-to-action for you. Be sure to read the entire article – or at least the last paragraph. For those that didn’t read the article or watch the video, Dr. Neil Baum is a world-renowned urologist. The post Your Personal Promise to Your Customers appeared first on Shep Hyken.
ShepHyken
NOVEMBER 1, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We start with a very short article from business guru, Seth Godin.
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ShepHyken
MAY 9, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The title of the article asks an important question, and the answer depends on the situation.
ShepHyken
MAY 24, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the retail business, this is an article for you.
ShepHyken
FEBRUARY 14, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 2-14-2022 appeared first on Shep Hyken.
ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Personalization is more important than ever. That’s the byproduct of what this article is about.
ShepHyken
NOVEMBER 14, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This really isn’t an article. Our second entry isn’t an article, either.
ShepHyken
MARCH 5, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I seldom use articles that feature my comments as Top Five article.
ShepHyken
DECEMBER 26, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. While this is a very short article, it reminds us that discounts and points are marketing.
ShepHyken
NOVEMBER 30, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’m surprised to see empathy and efficiency discussed in the same article.
GetFeedback
JANUARY 31, 2022
Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report. Articles
ShepHyken
FEBRUARY 5, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an article about what NOT to do.
ShepHyken
MARCH 29, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I enjoyed this article on the struggle between humans and robots in retail.
ShepHyken
MAY 3, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article validates that point and more.
ShepHyken
SEPTEMBER 26, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shares the traits and qualities of those looking for a job in customer service.
ShepHyken
JULY 4, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is a “how to get started” type of article.
ShepHyken
JUNE 14, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As the author of this article calls it, there is a customer service gap, a disconnect.
ShepHyken
DECEMBER 13, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article gives us a glimpse into the benefits of AI as it applies to customer service.
ShepHyken
FEBRUARY 28, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I found this article fascinating, and I think you will, too!
ShepHyken
NOVEMBER 11, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: While this article is focused on retail, I think it has application to every type of business. The example in the article is about a supermarket. AdAge) The foundation for personalized customer experience starts with identity and rich consumer data.
ShepHyken
JANUARY 3, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’m always interested in reading articles on customer service training.
ShepHyken
FEBRUARY 21, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article makes some good points.
ShepHyken
DECEMBER 21, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I’ve written a number of articles with similar findings.
ShepHyken
JUNE 21, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article may give you some insights as to why.
ShepHyken
MARCH 14, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I geek out over stats and facts, and this article has plenty of them.
ShepHyken
JUNE 27, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article is about how to measure the return on your investment in creating customer loyalty.
Matt Dickson
OCTOBER 11, 2021
Prior to COVID-19, telehealth and virtual care models were challenged by financial, legal, and organizational hurdles that limited their growth.
ShepHyken
MARCH 21, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And even though the article is focused on retail, this concept can work in almost any industry.
ShepHyken
APRIL 26, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic.
ShepHyken
NOVEMBER 2, 2018
This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. In this article, I’ll show you how you can harness the power of chatbots for your enhanced conversion rate optimization. A Personalized Guide to Help Out Your Customers. People love personalization.
ShepHyken
FEBRUARY 19, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The gold in the article is his simple three-step approach to building a customer-focused culture.
ShepHyken
FEBRUARY 5, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an article about what NOT to do.
ShepHyken
OCTOBER 24, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis. The author of this article says, “Brands still have significant work to do in creating a more effective, customer-friendly mobile experience.” Then read this article.
ShepHyken
MAY 23, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: If you’re a baseball fan, you will love this article.
ShepHyken
DECEMBER 14, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If you don’t follow Steven Van Belleghem, after reading this article, you will.
ShepHyken
APRIL 25, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love customer service statistics , and this short article has several.
ShepHyken
MARCH 28, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Read the article! While the article is an entertaining rant on the topic, it makes a good point.
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