Lumoa
JANUARY 3, 2023
Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. So grab a pen (or electronic notepad) and let’s dive into the world of survey design! . Survey Design Best Practices.
ShepHyken
NOVEMBER 5, 2021
He shares the challenges and limitations of using surveys to gather feedback about customer experience. Surveys will always be a critical component of a brand’s customer engagement strategy. However, surveys are not the end all be all of improving your customer experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
FEBRUARY 14, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’m often asked about the best survey questions.
ShepHyken
AUGUST 9, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. All of this and more are covered in this excellent article.
Advertisement
In this article, we discuss six killer applications and. service process According to an executive survey by Grove Critical Thinking, when. time and money,” 70% of survey respondents either agreed or. 1 Thomson Reuters Cost of Compliance Survey, 2015 5.
ShepHyken
MAY 10, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 5-10-2021 appeared first on Shep Hyken.
ShepHyken
NOVEMBER 14, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This really isn’t an article. Our second entry isn’t an article, either.
ShepHyken
FEBRUARY 5, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an article about what NOT to do.
ShepHyken
SEPTEMBER 26, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shares the traits and qualities of those looking for a job in customer service.
ShepHyken
SEPTEMBER 5, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article quotes a survey that claimed 64% of consumers would switch.
ShepHyken
JULY 26, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Reading surveys and feedback from our customers tells you if you’re doing a good job.
ShepHyken
JUNE 3, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ProProfs) Read this article to learn the 10 steps that are a must in your customer success plan for ensuring greater customer success stories in your business. 7 Must-Know Types of Customer Survey Questions with Tips and Examples by Delighted. Customers are getting survey fatigue.
ShepHyken
JUNE 10, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights by CallMiner. My Comment: I’ve been paying attention to how good companies are getting feedback (in the form of customer surveys).
ShepHyken
NOVEMBER 22, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares some simple ways to improve the customer experience.
ShepHyken
MAY 2, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. NPS (and any other survey, such as CSAT) is a history lesson.
ShepHyken
JUNE 14, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As the author of this article calls it, there is a customer service gap, a disconnect.
ShepHyken
MAY 9, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The title of the article asks an important question, and the answer depends on the situation.
ShepHyken
DECEMBER 21, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I’ve written a number of articles with similar findings.
ShepHyken
DECEMBER 27, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has a few other ideas worth considering.
ShepHyken
MARCH 14, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I geek out over stats and facts, and this article has plenty of them.
ShepHyken
MARCH 21, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And even though the article is focused on retail, this concept can work in almost any industry.
ShepHyken
JUNE 27, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article is about how to measure the return on your investment in creating customer loyalty.
ShepHyken
OCTOBER 16, 2019
Ask customers on the way out of a store, call them on a phone or send follow-up surveys via email. I wrote about surveys a few years ago. The gist of that article was about getting more customers to fill out those surveys. Two areas were covered: timing (when the survey was sent) and length (how long it takes customers to complete). Without rehashing the entire article, timing is important. Don’t wait two weeks to send the survey.
ShepHyken
FEBRUARY 5, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with an article about what NOT to do.
ShepHyken
FEBRUARY 26, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has three more reasons.
ShepHyken
FEBRUARY 19, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The gold in the article is his simple three-step approach to building a customer-focused culture.
ShepHyken
APRIL 25, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love customer service statistics , and this short article has several.
ChurnZero
DECEMBER 14, 2022
This is a guest article by Joel Passen , co-founder, Sturdy , a customer intelligence platform designed to help teams improve products, relationships, and revenue. In many businesses, there are entire teams dedicated to managing surveys and deciphering results.
CX Accelerator
JUNE 8, 2020
Surveys are a great way to listen to the voice of the customer, so don’t misconstrue the title of this article as being “anti-survey.” That’s ten ways you can better hear the voice of your customers without sending out a single survey. Author: Jeremy Watkin.
ShepHyken
APRIL 19, 2019
This week we feature an article by Georgina Nelson who explains her approach to collecting customer feedback that will help you provide a better customer experience. While it may be tempting to ask a customer to fill out a survey before they leave your store or solicit feedback online with an incentive on their receipts, there’s a reason those methods tend to fall short on capturing meaningful insights. As few as two percent of customers will take the time to complete a survey.
ShepHyken
NOVEMBER 26, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: If employee engagement is important to you, then this may be one of the most important articles you read this year. I’ll leave it at that and hope you are intrigued enough by my hyperbole to spend five minutes reading this article. CMSWire) Take your survey?
ShepHyken
JULY 5, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here is a brief article about how to start designing a customer loyalty program.
ShepHyken
FEBRUARY 16, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.
ShepHyken
APRIL 20, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Surveys in the Time of Pandemic by Jim Tincher. This article brings that concept back.
ShepHyken
MARCH 27, 2020
This week we feature an article by Eralp Arslan, a digital marketing specialist at JotForm. He writes about different types of customer experience surveys and how they can help businesses gain customer loyalty. What Are the Most Popular Customer Surveys? .
GetFeedback
MAY 28, 2020
The 8 steps to creating a successful post-purchase survey plan. Articles
ShepHyken
APRIL 12, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.
ShepHyken
AUGUST 18, 2017
This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Surveys can give you a lot of data that you can use to improve virtually any part of your organization. – Shep Hyken. I know you get asked to take surveys all the time, because I do. So last fall, two of my analysts and I set out to measure the quality of those point-of-purchase surveys ( Point-of-Purchase Survey Study ).
ShepHyken
NOVEMBER 23, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If you enjoy this article, you’ll want to download the full report.
ProProfs Blog
DECEMBER 25, 2018
There is nothing more effective than a customer survey when it comes to knowing if your customers are satisfied with your products and services. Using surveys to gain feedback and insights from your customers has been a trend for quite some time now. It’s obvious the information extracted through surveys enables us to create a more customer-centric experience that has a positive impact on customer retention and profits. Creating a Valuable Customer Survey.
Expert insights. Personalized for you.
157 
Let's personalize your content