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Top 5 Customer Service & CX Articles for Week of June 16, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Global happiness (not related to customer service or CX) has dropped by 10 points to 58% from last year.

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Top 5 Customer Service & CX Articles for Week of October 28, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Regardless, good CX means using them properly and educating customers on why they should use them.

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Top 5 Customer Service & CX Articles for Week of January 13, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This excellent article in RetailWire shows how Amazon is fighting fake ratings and reviews. So, who can you trust?

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Top 5 Customer Service & CX Articles for Week of June 23, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Global happiness (not related to customer service or CX) has dropped by 10 points to 58% from last year.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Top 5 Customer Service & CX Articles for Week of December 23, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: Were winding down the year, and I cant think of a better article to read to prepare for 2025.

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Top 5 Customer Service & CX Articles for Week of June 9, 2025

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: In a shaky economy, customers pay more attention to price. Here are my top five picks from last week.