INDUSTRY INSIGHTS YOUR PEERS ARE READING
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The common theme is that they are short and easy on the customer. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Tell If A Customer Service Agent Will Help You by Christopher Elliott. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Powerful Customer Service Phrases You Need to Use by Josh Carlyle. MORE
Shep Hyken’s Best Customer Service and Experience. Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. That’s Not My Department” and 10 Other Phrases Customers Hate. MORE
Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 13 Haunting Customer Service Statistics by Tricia Morris. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. But not all customer experience (CX) strategies are created equal. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Which is Your CX Priority: Satisfied Customers or Profit? MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service: Where We Are and Where We Are Going by Fara Haron. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Jury Is in on the Future of Customer Experience by Lisa Loftis. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 37 Customer Experience Statistics You Need to Know for 2019 by Toma Kulbyt?. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Best Things about Customer Contact Week 2019! MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Why Is Customer Service So Bad? MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If the statement doesn’t focus on customers, that’s fine. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 5 Ways AI can Revolutionize Customer Experience by Vandita Grover. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Tips for Improving Social Media Customer Service by Fara Haron. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Is Poised for an AI Revolution by Vala Afshar. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How do you make customers feel? MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Everyone Hates Customer Service. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Want to deliver bad customer service? MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Don’t let the article fool you. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Is Customer Service The Same As Customer Experience? MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Mount Rushmore of Customer Service Leaders by John DiJulius. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Seven Ways To Improve Customer Service by Sara Lavenduski. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Bring Customer Loyalty Under the Customer Experience Umbrella by Phil Britt. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Self-service is a powerful part of the customer experience. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Give your agents a real gift for Customer Service Week by Paul Selby. (A MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Ways to Retain Customers’ Trust and Build Up Brand Loyalty by Mike Kappel. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways Store Layout Decisions Impact on Customer Experience by Oisin Ryan. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Pros And Cons Of Instituting A Customer Loyalty Program by Jim Granat. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As you read this article, think of how this relates to your business. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 6 Customer Service Pitfalls and How to Avoid Them by Sam Del Rowe. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Chatbots vs. Humans: The Better Option for Customer Service by Michael. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Inspiration from my Bookshelf by Jeremy Watkin. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article promotes that CX is also an important strategy for B2B. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Forbes) Customer experience is a memory. MORE
ShepHyken
DECEMBER 20, 2018
Shep Hyken’s Best Customer Service and Experience. Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. That’s Not My Department” and 10 Other Phrases Customers Hate.
ShepHyken
OCTOBER 7, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Give your agents a real gift for Customer Service Week by Paul Selby. (A
ShepHyken
AUGUST 26, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 37 Customer Experience Statistics You Need to Know for 2019 by Toma Kulbyt?.
ShepHyken
JUNE 24, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell.
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ShepHyken
JULY 29, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If the statement doesn’t focus on customers, that’s fine.
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ShepHyken
JULY 22, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Tips for Improving Social Media Customer Service by Fara Haron.
ShepHyken
JULY 1, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Is Customer Service The Same As Customer Experience?
ShepHyken
SEPTEMBER 16, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Seven Ways To Improve Customer Service by Sara Lavenduski.
ShepHyken
JULY 8, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Best Things about Customer Contact Week 2019!
ShepHyken
NOVEMBER 25, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Jury Is in on the Future of Customer Experience by Lisa Loftis.
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ShepHyken
AUGUST 5, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Self-service is a powerful part of the customer experience.
ShepHyken
NOVEMBER 18, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How do you make customers feel?
ShepHyken
APRIL 1, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Is Poised for an AI Revolution by Vala Afshar.
ShepHyken
SEPTEMBER 9, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Pros And Cons Of Instituting A Customer Loyalty Program by Jim Granat.
ShepHyken
JUNE 17, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Powerful Customer Service Phrases You Need to Use by Josh Carlyle.
ShepHyken
APRIL 8, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. To Provide the Best Customer Experience, Be Proactive by Frank Konkel.
ShepHyken
AUGUST 12, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Everyone Hates Customer Service.
ShepHyken
AUGUST 19, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Which is Your CX Priority: Satisfied Customers or Profit?
ShepHyken
SEPTEMBER 2, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The #1 Guide To Customer Experience Conferences in 2020 by Krishna Charan.
ShepHyken
DECEMBER 3, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Mount Rushmore of Customer Service Leaders by John DiJulius.
ShepHyken
MARCH 25, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Forbes) Customer experience is a memory.
ShepHyken
JUNE 3, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk.
ShepHyken
MAY 12, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Chatbots vs. Humans: The Better Option for Customer Service by Michael.
ShepHyken
JUNE 10, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The common theme is that they are short and easy on the customer.
ShepHyken
MAY 6, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Ways to Retain Customers’ Trust and Build Up Brand Loyalty by Mike Kappel.
ShepHyken
OCTOBER 28, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Bring Customer Loyalty Under the Customer Experience Umbrella by Phil Britt.
ShepHyken
APRIL 15, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 6 Customer Service Pitfalls and How to Avoid Them by Sam Del Rowe.
ShepHyken
MARCH 18, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover.
ShepHyken
MARCH 3, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Why Is Customer Service So Bad?
ShepHyken
DECEMBER 10, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. But not all customer experience (CX) strategies are created equal.
ShepHyken
OCTOBER 8, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Inspiration from my Bookshelf by Jeremy Watkin.
ShepHyken
MAY 27, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As you read this article, think of how this relates to your business.
ShepHyken
NOVEMBER 19, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Don’t let the article fool you.
ShepHyken
SEPTEMBER 24, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service: Where We Are and Where We Are Going by Fara Haron.
ShepHyken
FEBRUARY 4, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article promotes that CX is also an important strategy for B2B.
ShepHyken
NOVEMBER 11, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways Store Layout Decisions Impact on Customer Experience by Oisin Ryan.
ShepHyken
MARCH 11, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 5 Ways AI can Revolutionize Customer Experience by Vandita Grover.
ShepHyken
OCTOBER 31, 2016
Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. 13 Haunting Customer Service Statistics by Tricia Morris.
ShepHyken
JULY 9, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Want to deliver bad customer service?
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