ShepHyken
JUNE 28, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. America’s Best Customer Service Companies by Newsweek.
ShepHyken
SEPTEMBER 13, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark.
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ShepHyken
AUGUST 9, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How do you handle a bad customer service experience ?
ShepHyken
MAY 10, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here are eight different ways to streamline your customer support.
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ShepHyken
JULY 12, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Why would customers stay loyal to brands that are slow or can’t offer help?
ShepHyken
JULY 19, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Internal Customer Service: What You Must Know by Gabrielle Pickard-Whitehead.
ShepHyken
MAY 24, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 5 Top Customer Strategies CEO Should Know by Duong Nguyen.
ShepHyken
FEBRUARY 14, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Asking the Right Customer Experience Questions?
ShepHyken
MARCH 5, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I seldom use articles that feature my comments as Top Five article.
ShepHyken
JUNE 7, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here she talks about how to conduct a customer interview.
ShepHyken
MAY 31, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad
ShepHyken
MAY 3, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Retail Customer Experience) Sweetwater Sound Inc.,
ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. An updated loyalty program can help keep you connected to customers.
ShepHyken
DECEMBER 19, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. PwC Report: Give Customers Good Reasons to Be Loyal to Your Brand by PwC.
ShepHyken
NOVEMBER 22, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares some simple ways to improve the customer experience.
ShepHyken
NOVEMBER 14, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This really isn’t an article.
ShepHyken
DECEMBER 7, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Six Steps for Improving Customer Engagement and Loyalty by Genelle Kunst.
ShepHyken
DECEMBER 20, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Three important points to this very on-point article.
ShepHyken
MAY 9, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better?
ShepHyken
DECEMBER 12, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: You can’t expect customers to come back if they don’t trust you.
ShepHyken
DECEMBER 13, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Please Hold: How AI Is Changing Customer Service in Call Centers by Defined.ai.
ShepHyken
JUNE 14, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Actual vs. Intended Customer Experience: The Major Disconnect by Tara Sporrer.
ShepHyken
OCTOBER 11, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan.
ShepHyken
JANUARY 2, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Loyalty Is Your Holy Grail for Success.
ShepHyken
NOVEMBER 15, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Lego Customers Lose Millions of Pieces a Year.
ShepHyken
APRIL 18, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Tracking Customer Experience? This is the ‘customer experience gap.’
ShepHyken
DECEMBER 21, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Provide the Best Possible Customer Experience?
ShepHyken
APRIL 26, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic.
ShepHyken
NOVEMBER 1, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Is Free by Seth Godin.
ShepHyken
DECEMBER 26, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent.
ShepHyken
JUNE 6, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love his articles. What Makes Good Customer Service?
ShepHyken
MAY 16, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Are You Tracking the Customer Service Metrics That Really Count?
ShepHyken
FEBRUARY 5, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Perhaps your customer experience management is on a misguided trajectory.
ShepHyken
MAY 23, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker.
ShepHyken
DECEMBER 28, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article starts with the question: “I’m a consumer.
ShepHyken
MARCH 22, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Forget Customer Experience.
ShepHyken
JANUARY 17, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Customer Service Skills Every Business Needs by Renee Johnson.
ShepHyken
SEPTEMBER 26, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 15 Qualities You Need To Get A Good Customer Service Job by James Spillane.
ShepHyken
DECEMBER 20, 2018
Shep Hyken’s Best Customer Service and Experience. Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. That’s Not My Department” and 10 Other Phrases Customers Hate. Since customer service has become a center of attention for most companies “That’s not my department” is being heard less and less. Treat Your Current Customers Better than Your New Customers.
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