ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. 31 st Fastest Growing SaaS Company on SaaS Mag’s list. Customer Success vs. Sales.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

JUNE 8, 2022

A typical company buys 50 to 70 SaaS products. I want the metrics where I am—Salesforce, Zendesk or maybe Slack—when I need them. Customer data must be shared everywhere within the business—and with modern SaaS, it can be. If we don’t, our Rest API takes the work out of things. ChurnZero understood this early.

Finance 52

Finance SaaS APIs Customer centricity 52

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. Metadata contains all DICOM attributes in a JSON document.

Healthcare 96

Healthcare APIs Enterprise Engineering 96

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. Anomaly detection – You can share Veeva PromoMats documents to Amazon Lookout for Metrics for anomaly detection.

APIs 72

APIs Healthcare SaaS Engineering 72

AWS Machine Learning

MAY 3, 2023

Furthermore, SageMaker Processing provides an API interface for running, monitoring, and evaluating the workload. The managed cluster, instances, and containers report metrics to Amazon CloudWatch , including usage of GPU, CPU, memory, GPU memory, disk metrics, and event logging.

Engineering 70

Engineering Metrics APIs Big data 70

SmartKarrot

SEPTEMBER 24, 2020

There are many SaaS pricing models in B2B that you can adopt. How is SaaS pricing different? Unlike traditional software pricing, SaaS based pricing models depend on subscription delivery model. How can the right SaaS pricing model help your business? Value-based pricing is one of the key strategies for SaaS companies.

SaaS 10

SaaS Enterprise Metrics APIs 10

SmartKarrot

SEPTEMBER 24, 2021

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. Sage Intacct. SaaSOptics. Like what you are reading?

SaaS 10

SaaS B2B APIs Accountability 10

CustomerSuccessBox

APRIL 3, 2022

Find your access credentials and API key information below. An API key is available under xxxxxxxxxxxxxxxxx Technical Resources Also find the resources for your tech team, if they wish to review. CustomerSuccessBox is a customer success platform that helps high-growing B2B SaaS companies reduce churn and grow their recurring revenue.

APIs 52

APIs Accountability SaaS Marketing 52

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. That’s why behavior analytics forms the core function for SaaS. Especially if you are into SaaS, behavior analytics has the potential to make or break your business.

SaaS 10

SaaS Analytics B2C Best practices 10

Comm100

SEPTEMBER 23, 2021

You can make your customers feel special through controlled APIs, customer segmentation, and user metrics mapping. In the same way, you should choose a SaaS service that helps you tailor your content and business needs in order to match the needs of your individual customers.

Customer Service 83

Customer Service Chatbots APIs Benchmark 83

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. What metrics do you watch closely?

B2C 0

B2C SaaS Accountability B2B 0

JustCall

APRIL 5, 2023

Key features Provides customer information like health scores and profiles Allows for customer monitoring and surveys Reporting and dashboards API and integrations Tools to import and export data Workflow Data security Customizable and scalable Notifications Features to manage users and access G2 rating: 4.4 out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

Cisco - Contact Center

JANUARY 27, 2020

It’s feature-rich, includes APIs for integration with 3rd party applications, and has a full complement of advanced applications available as cloud services. It is a unique SaaS offering that is part multi-instance running in Cisco data centers with multi-tenant components on the public cloud. What’s Next?

Contact Center 78

Contact Center contact center solutions Enterprise Cloud contact 78

AWS Machine Learning

JANUARY 26, 2024

Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control. With Security Lake, you can get a more complete understanding of your security data across your entire organization.

Best practices 124

Best practices Government Engineering Accountability 124

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. What metrics do you watch closely?

B2C 60

B2C SaaS Accountability B2B 60

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? The probability of selling to a new prospect is 5-20% – Marketing Metrics. This includes your vision, goals, customer data, metrics, timetable, journey map etc. —

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

CustomerSuccessBox

NOVEMBER 2, 2021

Customer Success : The metrics by which we will measure the value we are providing to the customer. Meanwhile, Customer Success metrics are customer lifetime value, churn rate, retention/upsells. Learn about actionable metrics in SaaS. What their pain points are and how your product or service will help them.

Sales 52

Sales Engineering Upselling Customer retention 52

AWS Machine Learning

AUGUST 14, 2023

With a big focus on state-of-the art retrieval methods and solid evaluation metrics, it provides you with everything you need to ship a reliable, trustworthy application. Inaam Syed is a Startup Solutions Architect at AWS, with a strong focus on assisting B2B and SaaS startups in scaling and achieving growth.

Enterprise 69

Enterprise Scripts Best practices Analytics 69

AWS Machine Learning

SEPTEMBER 6, 2022

Behind the scenes, Rekognition Custom Labels automatically loads and inspects the training data, selects the right ML algorithms, trains a model, and provides model performance metrics. You can then use your custom model via the Rekognition Custom Labels API and integrate it into your applications.

Engineering 74

Engineering APIs Healthcare SaaS 74

JustCall

APRIL 12, 2023

Highlights of JustCall and Aircall Highlights of JustCall: JustCall is a SaaS VoIP application, which is typically used by the following industries: Marketing and Advertising (9.7%) Computer Software (9.3%) Real Estate (8.4%) Education Management (6.6%) Information Technology and Services (6.2%) Others (59.7%

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

AWS Machine Learning

MAY 9, 2024

The software as a service (SaaS) platform offers out-of-the-box solutions for life, annuity, employee benefits, and institutional annuity providers. As you’ll see further in the post, Verisk incorporated the Retrieve API and the Query API to retrieve semantically relevant passages for their queries to further improve generation by the LLM.

Engineering 104

Engineering Customer Support APIs Government 104

SmartKarrot

JULY 8, 2020

There is no denying the fact that going digital is the way ahead for SaaS businesses. This takes on more importance as more and more SaaS businesses adopt subscription models, which means customer loyalty is what reduces churn and drives growth. Yes, digital transformation is the way forward for SaaS companies. Ever shopped on?Amazon

Customer Experience 10

Customer Experience SaaS APIs Analytics 10

AWS Machine Learning

MAY 1, 2024

Validation loss and validation perplexity – Similar to the training metrics, but measured during the validation stage. Use the model You can access your fine-tuned LLM through the Amazon Bedrock console, API, CLI, or SDKs. Training perplexity – A measure of the model’s surprise when encountering text during training.

APIs 102

APIs SaaS Accountability Chatbots 102

SmartKarrot

AUGUST 2, 2022

Digital marketers and B2B SaaS organizations both value engagement metrics. You will want to know how users interact with your software once they have started using it so you can raise app engagement metrics and profitability. Users that spend time on your app or website are likely to find value in it. . Final Thoughts .

B2B 10

B2B SaaS Analytics APIs 10

AWS Machine Learning

FEBRUARY 1, 2024

The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base. There are three general types of vector databases: Dedicated SaaS options like Pinecone. Vector database features built into other services.

Best practices 113

Best practices Engineering SaaS APIs 113

SmartKarrot

JULY 8, 2020

Be it a SaaS or an Enterprise, Pendo understands your company-specific needs and allows you to achieve all business milestones easily. It allows you to set custom metrics and variables as per your requirements. It makes page and feature tagging easy, and the robust API makes custom integrations easy. Pendo Analytics .

Analytics 10

Analytics SaaS APIs Advertising 10

AWS Machine Learning

NOVEMBER 22, 2023

Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers. Get a detailed overview of deployment strategies to support large-scale generative AI inferencing for SaaS, and learn how to architect solutions that maximize scaling capabilities for performance and cost.

Engineering 111

Engineering Best practices APIs Government 111

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

Babelforce

NOVEMBER 30, 2022

We’ve divided our definitions into the following categories: Metrics and measurables Technology Contact center terminology Business practices and methodology. Metrics and measurables. Active waiting calls metric. Application Programming Interface (API). An API is an application programming interface. Technology.

Contact Center 52

Contact Center Interactive Voice Response Call Center Automatic Callback 52

ChurnZero

JANUARY 3, 2020

Set ambitious metrics goals. Our detailed API Documentation , which helps customers build advanced implementations using their subscription data. Set ambitious metrics-driven goals. That’s why we picked First Reply Time as our guiding metric that served as a measure of our performance. Let’s review each in more detail.

SaaS 64

SaaS Metrics Engineering Feedback 64

CustomerSuccessBox

JULY 29, 2020

CS teams should maintain consistency with the metrics (like retention, upsell, NPS) but the targets should be discussed to make them achievable in these times. But the metric that is prioritized the most shows the focus of the organization and what different teams in the company should prioritize.

Upselling 52

Upselling Metrics SaaS APIs 52

SmartKarrot

APRIL 27, 2020

SaaS insights enable IT leaders to get the most value out of their SaaS subscriptions by making the insights actionable. Your SaaS product may generate the most earthshaking data-driven insights for enterprises. SaaS insights from beyond your core product. Behavioral metrics do just that.

SaaS 10

SaaS Analytics Metrics Customer centricity 10

AWS Machine Learning

DECEMBER 8, 2022

One of their products is ExaDeploy , an easy-to-use SaaS solution to serve ML workloads at scale. Out-of-the-box monitoring : ExaDeploy provides Prometheus metrics and Grafana dashboards to visualize accelerator resource usage and other system metrics. ExaDeploy supports AWS Inferentia.

Engineering 67

Engineering APIs Metrics SaaS 67

AWS Machine Learning

JANUARY 20, 2023

CCC is a leading software-as-a-service (SaaS) platform for the multi-trillion-dollar property and casualty insurance economy powering operations for insurers, repairers, automakers, part suppliers, lenders, and more. Step-by-step solution Step 1 A client makes a request to the AWS API Gateway endpoint.

APIs 65

APIs Engineering Telecommunications Construction 65

Nicereply

DECEMBER 10, 2020

Among their most recent accomplishments are a successfully raised $59M seed round from earlier this year as well as being listed in a prestigious list of 1000 fastest-growing SaaS businesses in the world. One of the ways to remedy this is to integrate your tools via APIs so they can share information and communicate with each other.

Surveys 52

Surveys Feedback APIs call center solutions 52

aircall

MARCH 19, 2021

It produces a customer database that is accessible by other SaaS software and systems that your company uses. It also offers metrics customized to your industry and delivers results that are customer-centric, but also channel-agnostic, to achieve authentic 1:1 customer personalization in all your marketing and sales activities.

Sales 62

Sales CRM Marketing Best practices 62