Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. What metrics do you watch closely?

B2C 60

B2C SaaS Accountability B2B 60

aircall

APRIL 16, 2021

SaaS software, also known as cloud-based software, has now gone mainstream, making it easy for teams to leverage all the software programs they need to work collaboratively, wherever they are. Let’s look specifically at how SaaS software can help sync your sales and support teams so they work together in perfect harmony.

SaaS 62

SaaS Sales Coaching APIs 62

AWS Machine Learning

FEBRUARY 1, 2024

The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base. There are three general types of vector databases: Dedicated SaaS options like Pinecone. Vector database features built into other services.

Best practices 115

Best practices Engineering SaaS APIs 115

AWS Machine Learning

NOVEMBER 22, 2023

Hear best practices for using unstructured (video, image, PDF), semi-structured (Parquet), and table-formatted (Iceberg) data for training, fine-tuning, checkpointing, and prompt engineering. Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers. Reserve your seat now!

Engineering 113

Engineering Best practices APIs Government 113

AWS Machine Learning

DECEMBER 8, 2022

One of their products is ExaDeploy , an easy-to-use SaaS solution to serve ML workloads at scale. Out-of-the-box monitoring : ExaDeploy provides Prometheus metrics and Grafana dashboards to visualize accelerator resource usage and other system metrics. ExaDeploy supports AWS Inferentia. About the Authors.

Engineering 67

Engineering APIs Metrics SaaS 67

aircall

MARCH 19, 2021

It produces a customer database that is accessible by other SaaS software and systems that your company uses. It also offers metrics customized to your industry and delivers results that are customer-centric, but also channel-agnostic, to achieve authentic 1:1 customer personalization in all your marketing and sales activities.

Sales 62

Sales CRM Marketing Best practices 62

JustCall

APRIL 12, 2023

Look for an alternative that offers APIs to integrate it with other tools you use. Helps sales reps identify and use the best practices of top performers to improve their sales performance; the real-time analytics feature helps bridge the gap between top and bottom performers. Top Features of Chorus.ai Though Chorus.ai

Sales 52

Sales Coaching CRM Contact center software 52

Vistio

SEPTEMBER 20, 2021

I think it’s easy to buy into the promise of eight easy APIs and being able to integrate data from different systems, but slowing down to define as a client what you really want, what you need, and then also how you’re going to be able to maintain and improve those integrations over time are something that we see often over sighted.

Contact Center 52

Contact Center Technology Finance Average Handle Time 52

AWS Machine Learning

MARCH 19, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models from leading AI companies and Amazon via a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI. We prepare a dataset from SAA-C01 and SAA-C03 sample exam questions.

APIs 105

APIs Benchmark SaaS Engineering 105

AWS Machine Learning

FEBRUARY 19, 2024

With this architecture, a software as a service (SaaS) business can break the linearly increasing cost of hosting multiple models and achieve reuse of infrastructure consistent with the multi-tenancy model applied elsewhere in the application stack. Locust is straightforward to set up and can track metrics such as TPS and end-to-end latency.

APIs 96

APIs Engineering Scripts Metrics 96

AWS Machine Learning

OCTOBER 14, 2022

We have seen software as a service (SaaS) businesses use this feature to apply hyper-personalization in their ML models while achieving lower costs. To learn more about the hyper-personalized, multi-tenant use cases that MME enables, refer to How to scale machine learning inference for multi-tenant SaaS use cases.

APIs 75

APIs Metrics SaaS Best practices 75

JustCall

APRIL 12, 2023

Some of its key features are: Capability to integrate third-party chatbots Script customization Platform API Can integrate with a variety of software, including Salesforce Screen recording Zendesk One of the best-known call center software, Zendesk makes it really easy for call center agent to use VoIP along with its ticketing system.

virtual call center 52

virtual call center call center solutions Call Center call center software 52

AWS Machine Learning

NOVEMBER 30, 2023

As democratization of foundation models (FMs) becomes more prevalent and demand for AI-augmented services increases, software as a service (SaaS) providers are looking to use machine learning (ML) platforms that support multiple tenants—for data scientists internal to their organization and external customers.

Chatbots 83

Chatbots SaaS Engineering APIs 83

AWS Machine Learning

JANUARY 9, 2023

You don’t need to provision instances, monitor instance health, manage security updates or patches, emit operational metrics, or build monitoring for your ML inference workloads. As a best practice, review CloudWatch metrics for input requests and resource utilization, and select the appropriate instance type to achieve optimal throughput.

Metrics 74

Metrics Best practices Engineering Management 74