SmartKarrot

APRIL 24, 2023

Quality is a critical factor for any software product, and SaaS is no exception What is Quality? Quality in SaaS (Software as a Service) refers to the ability of a SaaS solution to meet or exceed customer expectations, perform optimally, and provide a secure and reliable user experience.

SaaS 16

SaaS APIs B2B Marketing 16

aircall

AUGUST 18, 2022

Most of our internal APIs are REST , but we are introducing GraphQL APIs for our client applications with great results. . SaaS Tools. Other SaaS Tools. I joined Aircall just six months ago, and one thing that caught my attention is the tech stack and the adjacent SaaS tools used in the Software Delivery Lifecycle.

SaaS 62

SaaS Engineering APIs Management 62

Platform28

OCTOBER 26, 2016

If you work in or near technology at all, you’ve likely heard of and probably used both SaaS and PaaS. Software as a service ( SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. If you’ve used Google Docs or GMail, you’ve used SaaS.

SaaS 40

SaaS APIs CRM Enterprise 40

Nicereply

JUNE 1, 2021

“As I have a history of working with SaaS companies, making an informed choice for one of the many SaaS solutions out there has been part of my job for a long time. Argeweb created a test account with the top 5 SaaS suppliers and began testing their capabilities.

APIs 99

APIs SaaS Surveys Feedback 99

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 78

APIs Banking SaaS Engineering 78

JivoChat

APRIL 7, 2022

Shoplazza , known as the global leading SaaS Shopping Cart pioneer, is thrilled to announce the birth of this new partnership between the two rapidly growing technology platforms to streamline the resources for better serving the global eCommerce community. .

Customer Experience 75

Customer Experience APIs industry standards SaaS 75

SmartAction

MARCH 1, 2022

What is Software as a Service (SaaS)? Software as a Service (SaaS) is a term many of us have heard. Within the SaaS model, there are two types of SaaS. Within the SaaS model, there are two types of SaaS. Vertical SaaS is a software as a service focused on a specific industry. Scalability is simple.

Management 72

Management SaaS Virtual Agent Automotive 72

AWS Machine Learning

FEBRUARY 9, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

SaaS 135

SaaS APIs Government Accountability 135

JivoChat

FEBRUARY 16, 2023

SaaS companies offer multiple opportunities for professionals who are specialists in app development. Networking: How to make asynchronous API calls, store and retrieve data from the cloud, and use the JSON format for server communication. The course also teaches you how to use SQLite with a mobile app, and create a minimal API.

APIs 75

APIs SaaS Marketing Management 75

Babelforce

DECEMBER 8, 2021

How does IaaS Differ from PaaS and SaaS? In terms of CX, arguably the most beneficial is the easy API integrations that IaaS software enables. How does IaaS Differ from SaaS? As such, platform as a service (PaaS) and software as a service (SaaS) technologies have emerged. IaaS PaaS SaaS Hardware ? ? ? Runtime x ?

SaaS 52

SaaS APIs Contact Center Self service 52

24-7 InTouch

JUNE 12, 2023

WINNIPEG, MB – June 12, 2023 – IntouchCX is excited to announce a partnership with NeuralSpace, a Software as a Service (SaaS) solution, to enhance its language solutions for their clients across the globe.

APIs 52

APIs SaaS Technology Customer Experience 52

Call Design

NOVEMBER 4, 2021

Most systems now have a web application and APIs that will allow some, if not all, required data to be collected and aggregated via a webservice. As environments start to streamline and move to SAAS models, these costs become more obvious as the other WFM infrastructures become more efficient.

industry standards 148

industry standards APIs SaaS Accountability 148

AWS Machine Learning

MARCH 11, 2024

These challenges led to the decision to create a new cloud-native system that can scale with increased demand and consists of serverless and software as a service (SaaS) components that externalize much of the domain-specific functionality to allow for easier operations and faster time-to-market for changes.

Personalization 100

Personalization Engineering APIs Advertising 100

ChurnZero

JUNE 8, 2022

A typical company, ours included, buys 50 to 70 SaaS products. I am certain that we run ChurnZero’s business using data from no less than two dozen SaaS products: Customer Success platform, CRM, marketing automation, support, finance, HR and more. As CEO, I definitely don’t want every SaaS login. ChurnZero understood this early.

Finance 52

Finance SaaS APIs CRM 52

CustomerSuccessBox

JUNE 11, 2021

Let’s admit to the fact that it is the Recurring Revenue that is going to make or break your SaaS business and the three factors that are responsible for your SaaS Revenue growth are-. Upselling to existing customers , which is more or less the direct window to the Recurring Revenue for your SaaS Business. New Customers.

Upselling 52

Upselling SaaS APIs Enterprise 52

AWS Machine Learning

NOVEMBER 8, 2023

We have developed a MONAI Deploy connector to AHI to integrate medical imaging AI applications with subsecond image retrieval latencies at scale powered by cloud-native APIs. AHI provides API access to ImageSet metadata and ImageFrames. Metadata contains all DICOM attributes in a JSON document.

Healthcare 102

Healthcare APIs Enterprise Engineering 102

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a Service) is an on-demand product distribution strategy that allows software developers to distribute software through the internet and enables users to utilize powerful software without having to deal with hardware management or complex installation processes. Top 10 Trends for Enterprise SaaS in 2022.

SaaS 10

SaaS Enterprise APIs Customer retention 10

AWS Machine Learning

MARCH 1, 2023

Setting up the environment You can interact with Amazon Comprehend via the AWS Management Console , AWS Command Line Interface (AWS CLI) , or Amazon Comprehend API. Configuring datasets To add labeled training or test data to a flywheel, use the Amazon Comprehend console or API to create a dataset.

APIs 74

APIs Metrics Accountability Scripts 74

Babelforce

FEBRUARY 2, 2022

How is PaaS different from IaaS and SaaS? How is PaaS different from IaaS and SaaS? IaaS PaaS SaaS Hardware ? ? ? Since SaaS provides ready-made software solutions without the need for a team of developers, it is often the first option for many contact centers. In this post: What can be included in Platform as a Service?

virtual call center 52

virtual call center SaaS Call Center call center software 52

Fonolo

FEBRUARY 27, 2018

And it’s really just part of a larger trend where all enterprise software has been moving to cloud architecture and SaaS pricing.). The Twilio Layer: Twilio offers a vast array of communication APIs, including all the functionality you need to build a call center. After all, the cloud trend was already established back then.

Call Center 99

Call Center APIs Contact Center SaaS 99

VirtualPBX

AUGUST 20, 2020

They may provide services (like a SaaS company) or sell goods without a storefront (think Amazon). Yet you may need more depth when asking how parts replacement works or how to use a specific API request in a product. It’s not uncommon nowadays for individuals to set up their own internet-based businesses.

Chatbots 104

Chatbots APIs voip Enterprise 104

ChurnZero

JUNE 8, 2022

A typical company buys 50 to 70 SaaS products. Customer data must be shared everywhere within the business—and with modern SaaS, it can be. If we don’t, our Rest API takes the work out of things. Unlimited access is lazy and puts the onus on you to do the actual work: please, make your own grilled cheese sandwich.

Finance 52

Finance SaaS APIs Customer centricity 52

CSM Magazine

DECEMBER 6, 2022

PCI Pal , the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023. PCI Pal executives outline how to prioritise CX and payment security in an ever changing digital world. of PCI DSS continues in earnest in 2023.”

APIs 52

APIs Banking SaaS Technology 52

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. The source or destination could be a SaaS application or an AWS service such as Amazon S3, Amazon Redshift , or Lookout for Metrics.

APIs 79

APIs Healthcare SaaS Engineering 79

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS 19

SaaS Engineering APIs Analytics 19

ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. We launched our first Customer Success Leadership Study to help shed light on the current state of Customer Success and its influence within SaaS organization.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Playvox

NOVEMBER 18, 2021

A cloud solution familiar to many contact centers is software as a service (SaaS). In a SaaS arrangement, the software vendor hosts the application(s) and the contact center staff accesses the software through a web browser or mobile application. A contact center that uses SaaS can expect to realize numerous powerful benefits.

contact center solutions 52

contact center solutions Cloud contact Contact Center Schedule adherence 52

Aspect

NOVEMBER 30, 2018

Vielzahl von APIs für die externe Integration mit CRM Systemen und Unternehmensdatenquellen. Eine offene SaaS-Architektur mit robusten APIs stellt sicher, dass Unternehmen die Systeme und Betriebsabläufe, die sich auf das Kundenerlebnis auswirken, zusammenführen können.

APIs 51

APIs Self service SaaS Interactive Voice Response 51

SmartKarrot

SEPTEMBER 24, 2021

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. Sage Intacct. SaaSOptics. Like what you are reading?

SaaS 10

SaaS B2B APIs Accountability 10

Fonolo

JUNE 13, 2023

SaaS solutions (like Fonolo) allow good flexibility in this regard. If the vendor is simply offering an API to build on, that’s a project that may never happen? Equipment-based solutions will require up-front capital expenditures, while cloud-based solutions (like Fonolo) will go on the operating budget instead.

Contact Center 104

Contact Center Abandon rate Call Center Wait times 104

CustomerSuccessBox

APRIL 3, 2022

Find your access credentials and API key information below. An API key is available under xxxxxxxxxxxxxxxxx Technical Resources Also find the resources for your tech team, if they wish to review. CustomerSuccessBox is a customer success platform that helps high-growing B2B SaaS companies reduce churn and grow their recurring revenue.

APIs 52

APIs Accountability SaaS Marketing 52

SmartKarrot

SEPTEMBER 24, 2020

There are many SaaS pricing models in B2B that you can adopt. How is SaaS pricing different? Unlike traditional software pricing, SaaS based pricing models depend on subscription delivery model. How can the right SaaS pricing model help your business? Value-based pricing is one of the key strategies for SaaS companies.

SaaS 10

SaaS Enterprise Metrics APIs 10

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. That’s why behavior analytics forms the core function for SaaS. Especially if you are into SaaS, behavior analytics has the potential to make or break your business.

SaaS 10

SaaS Analytics B2C Best practices 10

DMG Consulting

MARCH 8, 2019

The adoption rate of the cloud-based contact center infrastructure market as of the end of 2017 (July 2018) was 14.1% (includes hosted and software as a service (SaaS)), up from 11.4% The advantages of hosted/SaaS applications in the cloud are no longer the sole value proposition for buying a CBCCI solution. billion market. ($125/seat/month

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

JustCall

JANUARY 5, 2023

Tethr provides an application programming interface (API) that allows businesses to integrate the platform with a variety of third-party solutions. Businesses can also provide customized training to specific agents and keep an audit trail of calls, interventions, and other actions. CallMiner Eureka.

Analytics 52

Analytics Coaching Call Center APIs 52

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. The integration of AI with SaaS is a paradigm-shifting phenomenon.

SaaS 8

SaaS APIs Analytics Enterprise 8

SmartKarrot

SEPTEMBER 25, 2020

In the past few years, the SaaS industry has grown from scarcity to abundance. SaaS has become a prime element in every business’s architecture. In a very short duration of time, AI has become the central marketable asset for the SaaS industry. The integration of AI with SaaS is a paradigm-shifting phenomenon.

SaaS 8

SaaS APIs Analytics Enterprise 8