AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. Anomaly detection – You can share Veeva PromoMats documents to Amazon Lookout for Metrics for anomaly detection.

APIs 71

APIs Healthcare SaaS Engineering 71

JustCall

APRIL 5, 2023

Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. Traditional customer support models will not cut it. What is customer success management or CSM? out of 5. In other words, hyper-personalization is the key to success.

Management 52

Management CRM Analytics Customer retention 52

Comm100

SEPTEMBER 23, 2021

Artificial intelligence, machine learning, IoT, and analytics are part of the technology stack that every company has actively started using to enhance productivity and efficiency. You can make your customers feel special through controlled APIs, customer segmentation, and user metrics mapping.

Customer Service 85

Customer Service Chatbots APIs Benchmark 85

AWS Machine Learning

MAY 3, 2023

Furthermore, SageMaker Processing provides an API interface for running, monitoring, and evaluating the workload. The managed cluster, instances, and containers report metrics to Amazon CloudWatch , including usage of GPU, CPU, memory, GPU memory, disk metrics, and event logging.

Engineering 68

Engineering Metrics APIs Big data 68

Cisco - Contact Center

JANUARY 27, 2020

It’s feature-rich, includes APIs for integration with 3rd party applications, and has a full complement of advanced applications available as cloud services. It is a unique SaaS offering that is part multi-instance running in Cisco data centers with multi-tenant components on the public cloud. What’s Next?

Contact Center 81

Contact Center contact center solutions Enterprise Cloud contact 81

SmartKarrot

SEPTEMBER 24, 2021

As a SaaS company, you will need to keep track of the recurring billings for your products and services. When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. Sage Intacct. SaaSOptics. Like what you are reading?

SaaS 10

SaaS B2B APIs Accountability 10

SmartKarrot

JULY 8, 2020

Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from.

Analytics 10

Analytics SaaS APIs Advertising 10

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. What metrics do you watch closely?

B2C 0

B2C SaaS Accountability B2B 0

JustCall

APRIL 12, 2023

Look for an alternative that offers APIs to integrate it with other tools you use. Look for a tool that provides the necessary features for your sales process, such as call recording, analytics, and integrations with other tools. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

Sales 52

Sales Coaching CRM Contact center software 52

AWS Machine Learning

AUGUST 14, 2023

With a big focus on state-of-the art retrieval methods and solid evaluation metrics, it provides you with everything you need to ship a reliable, trustworthy application. Inaam Syed is a Startup Solutions Architect at AWS, with a strong focus on assisting B2B and SaaS startups in scaling and achieving growth.

Enterprise 68

Enterprise Scripts Best practices Analytics 68

Amity

SEPTEMBER 25, 2017

I watched Account Management transform and evolve over the past few years, especially with the subscription-based economy and the growth of SaaS. In parallel, we created an API Support team, and we launched Customer Success about 1 year and a half ago. What metrics do you watch closely?

B2C 60

B2C SaaS Accountability B2B 60

JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. As JustCall offers up to 25% savings over Aircall, it clearly scores across all plans and payment modes.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

AWS Machine Learning

JANUARY 26, 2024

Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control. With Security Lake, you can get a more complete understanding of your security data across your entire organization.

Best practices 117

Best practices Government Engineering Accountability 117

Amity

JULY 28, 2014

Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it? The probability of selling to a new prospect is 5-20% – Marketing Metrics. This includes your vision, goals, customer data, metrics, timetable, journey map etc. —

Journey mapping 48

Journey mapping Chief Customer Officer SaaS Metrics 48

aircall

MARCH 19, 2021

It produces a customer database that is accessible by other SaaS software and systems that your company uses. It also offers metrics customized to your industry and delivers results that are customer-centric, but also channel-agnostic, to achieve authentic 1:1 customer personalization in all your marketing and sales activities.

Sales 62

Sales CRM Marketing Best practices 62

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Engineering 109

Engineering Customer Support APIs Government 109

SmartKarrot

AUGUST 2, 2022

Digital marketers and B2B SaaS organizations both value engagement metrics. You can fine-tune your users’ experience to ensure they get the most out of your software by using engagement analytics. Mixpanel is a platform for internet and digital analytics and user behavior. What is Mixpanel?

B2B 10

B2B SaaS Analytics APIs 10

SmartKarrot

JULY 8, 2020

There is no denying the fact that going digital is the way ahead for SaaS businesses. This takes on more importance as more and more SaaS businesses adopt subscription models, which means customer loyalty is what reduces churn and drives growth. Yes, digital transformation is the way forward for SaaS companies. Ever shopped on?Amazon

Customer Experience 10

Customer Experience SaaS APIs Analytics 10

JustCall

APRIL 12, 2023

You can leverage the following features of this software to get the most out of your call center: Phone numbers across 70+ countries Custom workflows Detailed analytics Device-agnostic Call and agent monitoring, etc. of the call center professionals surveyed agreed that customer satisfaction is the most critical metric they need to track.

virtual call center 52

virtual call center call center solutions Call Center call center software 52

AWS Machine Learning

NOVEMBER 22, 2023

Learn how to utilize your datasets using Amazon SageMaker and Amazon Bedrock as well as popular frameworks like PyTorch with AWS compute, storage, and analytics. Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers. Reserve your seat now! Reserve your seat now!

Engineering 105

Engineering Best practices APIs Government 105

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

SmartKarrot

APRIL 27, 2020

SaaS insights enable IT leaders to get the most value out of their SaaS subscriptions by making the insights actionable. Your SaaS product may generate the most earthshaking data-driven insights for enterprises. Example: Content analytics tool feeding a marketing automation system. How actions are taken now.

SaaS 10

SaaS Analytics Metrics Customer centricity 10

SmartKarrot

JUNE 23, 2020

SaaS businesses, more than any other, is dependent on the customer. When companies discovered this and User Interface (UI) and Customer Experience (CX) overtook other measures of SaaS success, the way business is done shifted from market oriented one to a product led one. Enter the SaaS dragon – data.

Analytics 10

Analytics SaaS Upselling Entertainment 10

SmartKarrot

JULY 8, 2020

Personalised and unique product experience has become the SaaS selling point. It was at a time when SaaS companies were spending considerable time pouring over features and pricing of Customer Success tools that Aptrinsic, a product-led growth solution with analytics prowess and in-product engagements hit the market.

SaaS 10

SaaS Analytics APIs Enterprise 10

SmartKarrot

APRIL 14, 2022

Some AIOps platforms also offer APIs and plugins to connect to other systems. Using all these components, an AIOps platform collects and runs the data over ML and analytic tools to automate it. This is a SaaS-based network monitoring and APM platform that comes with over 1000 built-in automation monitoring and alerting tools.

SaaS 10

SaaS Enterprise Analytics Engineering 10

AWS Machine Learning

MARCH 19, 2024

Generative language models have proven remarkably skillful at solving logical and analytical natural language processing (NLP) tasks. The service is in preview as of this writing and only available through the API. Refer to Run batch inference to access batch inference APIs via custom SDKs. split("/")[-1]}.out' decode("utf-8").strip().split("n")

APIs 97

APIs Benchmark SaaS Engineering 97