AWS Machine Learning

OCTOBER 19, 2023

Companies increasingly rely on user-generated images and videos for engagement. From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy.

APIs 108

APIs Best practices Advertising Accountability 108

AWS Machine Learning

APRIL 8, 2024

With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model. Filters on the release version, document type (such as code, API reference, or issue) can help pinpoint relevant documents.

APIs 104

APIs Construction Chatbots Accountability 104

AWS Machine Learning

MARCH 1, 2024

With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). You have the option to override it to use either hybrid or semantic search in the API. The scores help determine which chunks best match the response of the query.

APIs 108

APIs Finance Chatbots Enterprise 108

Fonolo

APRIL 2, 2019

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. Vasili Triant, Vice President and General Manager, Cisco Customer Journey Business Unit, Cisco. Plus, so much more!

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

TechSee

JUNE 29, 2023

Practical service automation requires a management layer that oversees and optimizes the LLM and integrates with the broader ecosystem of backend platforms and customer interfaces. While today this task can be performed manually, soon, this will fall to a Customer Service AI management layer that will constantly monitor and update the LLM.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

SmartAction

MARCH 1, 2022

Software as a Service and Managed Software as a Service have their similarities, and that likeness is evident in their names. Yet the difference isn’t as simple as the additional word of “managed.” When it comes to configuring and managing the software, you are very much on your own. The Takeaway. See a Demo.

Management 72

Management SaaS Virtual Agent Automotive 72

AWS Machine Learning

APRIL 11, 2023

However, bad actors increasingly deploy spoof attacks using the user’s face images or videos posted publicly, captured secretly, or created synthetically to gain unauthorized access to the user’s account. They also estimate the user’s age using facial analysis before allowing access to age-restricted content.

APIs 77

APIs Accountability Government Healthcare 77

AWS Machine Learning

MARCH 22, 2023

For example, Rekognition Custom Labels can find your logo in social media posts, identify your products on store shelves, classify machine parts in an assembly line, distinguish healthy and infected plants, or detect animated characters in videos. API Gateway forwards the user’s inference request to AWS Lambda.

APIs 80

APIs Metrics Engineering Feedback 80

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. The right partner will provide customers with the option to schedule a video call for later.

APIs 109

APIs Enterprise Technology Self service 109

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. AWS CodeBuild is a fully managed continuous integration service in the cloud. DynamoDB is used to store the pet attributes.

APIs 94

APIs Metrics Consulting Consulting 94

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. With the advent of these LLMs or FMs, customers can simply build Generative AI based applications for advertising, knowledge management, and customer support.

Enterprise 95

Enterprise APIs Real estate Construction 95

AWS Machine Learning

MAY 5, 2023

Amazon Kendra is an intelligent search service powered by ML, and Amazon Rekognition is an ML service that can identify objects, people, text, scenes, and activities from images or videos. The first aspect is performed by Amazon Rekognition, which can identify objects, people, text, scenes, and activities from images or videos.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

APRIL 18, 2024

When you’re done, you’ll wonder how you ever managed without it! Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. It’s straightforward to deploy in your AWS account.

APIs 108

APIs Accountability Analytics Entertainment 108

Kayako

MARCH 21, 2018

The dead zone —this was how Gary, my team lead and Kayako’s Support Manager, described the first few hours of my shift. I still managed to deliver work under these circumstances, so I felt sure I could easily adopt to a larger and more diverse environment as that of Kayako’s. What do you need to make great training videos?

Customer Service 56

Customer Service APIs Best practices Feedback 56

AWS Machine Learning

FEBRUARY 1, 2023

In a recent survey, 79% of consumers stated they rely on user videos, comments, and reviews more than ever and 78% of them said that brands are responsible for moderating such content. Amazon Rekognition has two sets of APIs that help you moderate images or videos to keep digital communities safe and engaged.

APIs 66

APIs Scripts Metrics Surveys 66

JivoChat

FEBRUARY 16, 2023

Networking: How to make asynchronous API calls, store and retrieve data from the cloud, and use the JSON format for server communication. The course explains how to fetch data from external and internal JSON files using web APIs, basic mobile application design, and prototyping skills. Workload: 30.5 Workload: 37.5 Workload: 83.5

APIs 75

APIs SaaS Marketing Management 75

AWS Machine Learning

MARCH 25, 2024

Amazon Transcribe can be used for transcription of customer care calls, multiparty conference calls, and voicemail messages, as well as subtitle generation for recorded and live videos, to name just a few examples. This content includes the security configuration and management tasks for the AWS services that you use.

Best practices 81

Best practices APIs Transportation Personalization 81

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. Organizations need to embrace the CSM approach to build a trustworthy relationship with customers and track their performance using customer relationship management analytics. What is customer success management or CSM?

Management 52

Management CRM Analytics Customer retention 52

AWS Machine Learning

NOVEMBER 22, 2022

Each business unit in the enterprise has different translation workloads and often manages their own translation requirements and vendors. Using Amazon API Gateway , these features are exposed as one simple /translate API. Therefore, another API /customterm is exposed. API Gateway validates the API key.

APIs 70

APIs Enterprise Accountability industry standards 70

TechSee

SEPTEMBER 21, 2023

This allows field service teams to learn from the contact center, the contact center to learn from customer self-service, and management to gain a 360° view of all service interactions. Furthermore, Sophie AI is built on state-of-the-art LLM management and optimization technology.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

JULY 25, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. An AWS Identity and Access Management (IAM) role with permissions to deploy the AWS CloudFormation templates used in this solution and manage resources as part of the solution.

APIs 79

APIs Healthcare Accountability Engineering 79

VirtualPBX

FEBRUARY 16, 2021

Stay tuned in the next couple weeks for updates related to management of video and calling groups with our softphone that runs on Android and iOS mobile devices and on Mac and Windows computers. With every call you make or receive, digital information passes through some part of the VirtualPBX API. A Quick Softphone Mention.

APIs 98

APIs voip CRM Accountability 98

AWS Machine Learning

MAY 23, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. Fargate is a technology that you can use with Amazon ECS to run containers without having to manage servers or clusters or virtual machines. View the deployed resources on the AWS Management Console.

APIs 91

APIs Accountability Construction Management 91

AWS Machine Learning

NOVEMBER 7, 2023

The user’s question is routed through a secure WebSocket API hosted on Amazon API Gateway backed by a AWS Lambda function. After rephrasing, the question is forwarded to Amazon Kendra using the Retrieve API. Documents are transferred to an S3 bucket utilizing the AWS Amplify API.

Enterprise 94

Enterprise APIs Engineering Accountability 94

VirtualPBX

SEPTEMBER 24, 2021

Automations are essential for efficient workflows and time management. For managers, it’s important to trust but verify that business operations are running like clockwork. Transform your smartphone or computer into a powerful communication hub capable of HD voice, Business SMS, and Video Conferencing. VirtualPBX Softphone App.

voip 98

voip Call Logging Telecommunications Call flow 98

AWS Machine Learning

NOVEMBER 21, 2022

Amazon Rekognition offers pre-trained and customizable computer vision capabilities to extract information and insights from images and videos. The following table shows the labels and confidence scores returned in the API response. By default, the API returns up to 10 dominant colors unless you specify the number of colors to return.

APIs 68

APIs Advertising Automotive Personalization 68

VirtualPBX

SEPTEMBER 9, 2021

Embracing collaboration tools that include voice, video, sms and automation tools, will allow them to seamlessly form distributed teams that will propel their business. At VirtualPBX we use our own tools to manage teams spread out across the United States and overseas. Collaboration Tools Power Remote Teams.

APIs 96

APIs Sales Marketing Management 96

aircall

AUGUST 18, 2022

The Aircall engineering team is nearly 200 people, organized in agile teams owning different business domains like Telephony, User Management, Dashboard, Integrations, and so on, with more than 30 teams in total. Most of our internal APIs are REST , but we are introducing GraphQL APIs for our client applications with great results. .

SaaS 62

SaaS Engineering APIs Management 62

AWS Machine Learning

OCTOBER 26, 2022

Amazon SageMaker , Amazon’s fully managed ML service, contains its own model monitoring feature. To learn more about Lambda extensions check out these video series. The application uses several AWS resources, including Lambda functions and an Amazon API Gateway API. Project contents. Test the application. execute-api.us-east-1.amazonaws.com/Prod/nlp-qa

APIs 105

APIs Accountability Technology Enterprise 105

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 145

Banking Enterprise APIs Contact Center 145

NobelBiz

APRIL 2, 2024

They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

ConvergeOne

JUNE 7, 2022

At its most basic level, CPaaS is an API-based model for accessing carrier services and media processing resources associated with those carrier services. All they had to do was become a regulated carrier (if they weren’t already) and sell their services as API-based web services. APIs are Like Legos. APIs are like Legos.

APIs 79

APIs Transportation voip Contact Center 79

Hodusoft

JANUARY 13, 2022

They are used to manage all voice and video communication. The new and advanced versions also offer features like video conferencing and team collaboration. Contact center software integrations integrate workflow operating systems, CRM (Customer relationship management) software, and other heritage systems.

voip 52

voip Contact center software APIs Cloud contact 52

AWS Machine Learning

DECEMBER 12, 2022

Amazon Comprehend provides customized features, custom entity recognition , custom classification , and pre-trained APIs such as key phrase extraction, sentiment analysis, entity recognition, and more so you can easily integrate NLP into your applications. JumpStart also provides other resources like notebooks, blogs, and videos.

APIs 75

APIs Accountability Enterprise Metrics 75

Spearline

JULY 21, 2022

And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API. It also shows an aggregation graph underneath showing information for both voice and video performance. You can check framerate information for video here too. Happy days!

Scripts 98

Scripts APIs Metrics Analytics 98

Spearline

JULY 4, 2022

But, as usage expands and grows, so does the importance of testing and monitoring WebRTC infrastructure to manage performance. WebRTC is an open source project that gives developers the tools to embed live communications streams like voice, video and chat directly into any web page, with relative ease. What does WebRTC enable?

Enterprise 98

Enterprise APIs Metrics Technology 98

AWS Machine Learning

APRIL 5, 2023

Amazon Rekognition makes it easy to add this capability to your applications without any machine learning (ML) expertise and comes with various APIs to fulfil use cases such as object detection, content moderation, face detection and analysis, and text and celebrity recognition, which we use in this example.

APIs 77

APIs Entertainment Personalization Accountability 77